1. Clear Communication Equals Cash Flow
Carson L. Hayes
Hayes-Gibson International
Bloomington, Indiana

2. Bridging Gaps Between Corporate And Leasing Offices Boosts Your Cash Flow
Affordable Housing Communities Face Very Tight Competition
As Conventional Housing Communities Have Over Built In Many Cities; Their Rental Prices Have Dropped And Become Our Competition Many Times With Many More Amenities
Sometimes The Pressure Of Meeting The Budget Makes It More Difficult To Compete In The Market Place From A Marketing Standpoint.
Leasing Then Draws Back To Meet Budget And The Property Begins To Experience Vacancy. This Can Begin A Downward Spiral.

3. How Can We Communicate Better?
Choose The Right Words. “Your Marketing Sucks” VS “How Can I Help You Meet Our Projected Marketing Goals For This Month?”
Listen With Your Mind
What Do We Want To Accomplish? What Is The End Goal?
Poor Communication = Poor Productivity = Poor Cash Flow
When We Have Multiple Personalities Working In One Office Or Even On The Same Team We Need To Be Very Conscious Of The Differences Each Personality Brings To The Team

4. How To Create Environment For Better Communication In Our Workplace
Create Safe Environment For Asking Questions Or Addressing Complaints From Staff.
Confidentiality
s And Tests Versus In Person Or By Phone Communication
No Personal Attacks
Facial Expressions And Your Body Language Can Affect Communication And Hurt Morale

5. Communication Examples
In 1992 President Bush Was In Australia……….
Telling Co-Workers How You Did Things When You Were In Their Positon…………
The Property Management Version Of The Telephone Game………

6. When Communicating With Subordinates
Listen First To What They Say
Look At Them When They Are Speaking
Your Feedback Should Be Clear And Detailed
Your Feedback Should Include Both Information And Praise
Schedule A Follow Up Conversation Soon After Initial Meeting
Develop Action Steps To Accomplish The Goals Of The Meeting

7. Motivation = Happy Employee = Bottom Line
Desire For Increased Compensation (NOT Always Money)
Need To Bond And Belong (Respect And Support)
Need To Make Sense Of Their Environment (Transparency)
Desire To Defend Their Accomplishments (Recognition)
Create Performance Contests
Do Nice Things For Employees (Ice Cream Fridays)
Give Cheap And Easy Perks

8. Understanding Cultural Differences
Ethnic, Religious, And Past Culture Can Effect Communication
Try To Understand Where They Are Coming From In Their Perspective On The Situation
Repeat What They Say To You Or Ask Of You For Clarity

9. Summary Micro-Management Rarely Works
Employees Need To Feel In Control Over Their Jobs
Autonomy Breeds Innovation And Job Satisfaction
When You Micro-Manage This Can Make The Employee Feel That You Don’t Think They are Competent Enough To Do Their Job
This Leads To Them Being Insecure And Unmotivated
Make Sure You Give Employees The Tools Needed For Success

10. Clear Communication Equals Cash Flow
Carson L. Hayes
Hayes-Gibson International
Bloomington, Indiana