1. Warm Welcome

2. The Communication Lifeline of Hospitality Industry2

3. Hotels – Requirements Reduce Operational Costs and Overheads
Increase Staff Efficiency
Increase Staff Responsiveness to Customers
Enhanced Customer Satisfaction
Increase Revenue from each walk-out Customers

4. Matrix – Hospitality Solution
Matrix an established brand for Hotel Communication Systems for Hotels of small to medium sizes, worldwide.
Matrix Products are installed across 30 countries through the network of more than 500 channel partners in many leading Hotels and Hotel chains
Matrix Hospitality solution comprises diverse network support to enable hoteliers to better utilize their existing resources
A wise alternative for Hoteliers to protect their Investment for years

5. Matrix – Hospitality Solution
Matrix ETERNITY – a comprehensive solution for Hotels
Ideal for Hotels, Motels and Hospitals (up to 400 Rooms)
Efficient Call Management
Innovative Guest Services
Value Added Hospitality Features
Support for Leading PMS and CAS Interfaces
Quick Installation Using Innovative Installation Wizard
Simple Front Desk Management
Target Customers
Full-Services Starred Hotels
Limited Services Hotels
Motels
Guest-Houses and Inns
Hospitals
Nursing Homes

6. Solution for All Size Hotels
Matrix – Hospitality Configuration
Benefits
Maintain Continuous Communication with Guests
Quick and Impressive services to Guests
Effective Room Monitoring
Effective Management of Hotel Assets and Resources
Optimized Staff Management
Efficient Reception of Guests
Solution for All Size Hotels
Small Hotel & Motels
Up to 40 Rooms
ETERNITY PE
Medium Hotels
Up to 200 Rooms
ETERNITY GE
Large Hotels
Up to 400 Rooms
ETERNITY ME

7. Matrix – Hospitality Solution – Technology
System Architecture
Digital 100% Non-Blocking
Universal Connectivity
CO-PSTN
ISDN BRI/PRI, T1/E1
VoIP and GSM/3G
Auxiliary Ports
High Level of Integration
Third-party PMS and CAS, Voice Mail
Built-in Functionality
Hotel features, Auto-Attendant, Multi Channel Conferencing
Flexibility
Modular and field expandable design
Reliability
Field Proven solution with the alternative of Redundancy
Model
Rooms
Ports
IP Users
ETERNITY PE3SP 20 24 50
ETERNITY PE6SP 40 48
ETERNITY GE6S
100
120
500
ETERNITY GE12S
200
240
ETERNITY ME10S
300
324
1000
ETERNITY ME16S
400
516

8. Matrix – Hospitality Solution – Technology
ETERNITY GE12S
ETERNITY GE6S
Hotels up to 200 Rooms
ETERNITY PE6SP
ETERNITY PE3SP
Hotels up to 40 Rooms
ETERNITY ME16S
ETERNITY ME10S
Hotels up to 400 Rooms

9. ETERNITY - Universal Connectivity
SLT
IP Phones
DKP
GSM 3G
Voice Mail CO
DIP
Sensor
ISDN - BRI
PSTN
DOP
Door Lock
ISDN - PRI
ETERNITY
AIP
External Music
VoIP
Internet
AOP
Public Address
System
E&M
Ethernet
USB/RS-232C
VSAT

10. Matrix – Hospitality Solution – Technology
User Terminal Support
Single Line Phones for Guest Rooms
Digital Key Phones for VIP Guest Rooms
IP Phones for VIP Guest Rooms
Direct Station Selection (DSS) Console for Front Desk Operator
PC Based Key Phone for Front Desk Operator

11. Matrix – Hospitality Solution – Technology
EON – a feature rich Digital Key Phone
Swivel LCD
16 Programmable Keys
17 Touch-Sense Keys
Touch-Sense Navigation and Feature keys
Full Duplex Speaker Phone
Headset Interface
Multi-language Support
LCD Contrast and Brightness Control
Multiple Call Handling – EON48P
3-Position Desktop Mounting
Wall Mounting
EON48P
6X24 Characters LCD
EON48S
2X24 Characters LCD

12. Matrix – Hospitality Solution – Technology
SETU VP – a feature rich IP phone
Swivel LCD
3 SIP Accounts
2 Ethernet Ports
Programmable Keys
Touch Sense Navigation and Feature keys
Voice Mail Key
Conference
Message Wait Indication
Auto Answer with Headset Interface
G.711, G.722, G.723, G.726, G.729AB
DHCP, PPPoE, NAT and STUN
Auto Configuration
Web based configuration
SETU VP248PE
6x24 Characters LCD
SETU VP248SE
2x24 Characters LCD

13. Matrix – Hospitality Solution – Technology
DSS 16X4
For EON48
Direct Station Select (DSS)
64 Keys for Direct Station Selection
Dual Color LEDs for Port Status
DSS16X4 Use One DKP Port
PC Based Digital Key Phone
20 Programmable Keys
Use One DKP Port
Dual Color Button Display for Port Status
148 Keys for Direct Station Selection
EONSOFT
With PC based Operator Console

14. Matrix – Hospitality Solution – Technology
Hotel Software – Overview
Built-in Comprehensive set of Hotel Features
Easy Installation Wizard
Real-time information display e.g. Guest room status, service staff, alarms, etc.
Easy to Operate Front Desk wizard – time saving feature for Front Desk Operator
No need of additional application – web-based configuration and operation
Works easily with third-party PMS and CAS (over COM port and Ethernet port)
Multi-Language Support

15. Matrix – Hospitality Solution – Technology
Hotel Software – Front Desk Wizard
Helps to Perform Guest Management Functions Such as:
Check-In/Check-Out the Guest
Set/Cancel Wake-Up Calls for the Guest
Block /Allow Room-to-Room Dialing
Set/Cancel Call Forward for the Guest
Set/Cancel Do-not-Disturb (DND) for the Guest
Enable/Disable Message Wait Function
Print Hotel Reports
Wake-Up Calls, Reminders, Occupancy and Room Clean Status
Print Hotel-Motel Activity Log
Re-Print Check-Out Reports
Delete Call Details on Check-Out
Shift Guests from One Room to Another

16. Matrix – Hospitality Solution – Technology
Hotel Software – Front Desk Wizard

17. Matrix – Hospitality Solution – Technology
Hotel Software – Front Desk Wizard

18. Matrix – Hospitality Solution – Technology
Hotel Software – Hotel Features
Check-In and Check-Out
Check-In Profile
Customer Profile
Call Block, Call Privilege
Call Budget
Call Forward
Do Not Disturb (DND)
Clean Status
Floor Service
Guest In and Guest Out
Guest Name and Title
Guest Number
Guest Search
Guest Shift
Guest VIP Status
Hotel Name
Hotel-Motel Activity Log
Maid In/Out Status
Mini Bar
Occupancy Status
Alarms & Reminders
Wake-up Calls
Voice Mail
Message Wait Indication
Room Status Reports
Room Types

19. Call Management Features

20. Internal Calls
Single-Digit Access to Important Stations such as Operator, Floor Room Services, House Keeping etc.
Name and Room Number Display on DKP and SLT
Voice Assistance for Call Status 20

21. Floor Service Destination
Each Floor has Service Extension
Common Access Code can be used to Access these Extensions
Guest gets Connected to the Service Extension of his Respective Floor
Helps to Provide Faster Service to the Guest 21

22. Extension Numbering of Rooms
Flexibility to Define Extension Number as per Hotel Choice and Convenience
Room Extension Numbering can be Matched to Actual Room Numbering Scheme
Flexible Numbering (Up to 6 Digits) to Define Extensions as per the Room Numbers and Floor-Wise 22

23. Guest Priority Define Guest as VIP or NON-VIP at Guest Check-In
Calls of the VIP Guest will be Given Priority
Unique Ring Cadence for Calls from VIP Rooms 23

24. Call Block Block Internal Calls Between Guest Rooms Permanently
Block Internal Calls Between Guest Rooms During Certain Period of the Day; for Example During Night Time
Allows Calls to Hotel Administration
Allows Calls between Guest Group 24

25. Call Forward Option to Forward Calls to Voice Mail
Guest can Even Forward Room Phone Calls to Their Mobile Numbers
Set/Cancel the Feature from Guest Room Phone or the Front Desk 25

26. Do Not Disturb (DND) Activate DND on Guest Room Phones
By Pressing a Single Digit Key from Guest Room Phone
From the Front Desk Terminals
Forward Incoming Calls to Mailbox while on DND Mode
Still Receive Wakeup Calls, Reminders and Auto Call Back Calls 26

27. Off-Hook Alert
System Alerts the Operator if the Handset of the Guest Room Phone has not Placed Correctly
An Appropriate Message is Displayed on Operator’s Console
Operator Can Thereby Send the Hotel Staff to Request the Guest to Correctly Place the Handset 27

28. Call Routing with Least Cost
Automatically Selects the Most Economical Route for Each Outgoing Call
3 Types:
Time Based
Number Based
Combination of Time and Number Based
Ensures Call Made Outside the Hotel are at Least Possible Cost

29. Call Privilege Option to Define Various Toll Control Levels
Set Permissions on a Guest-by-Guest Basis
Four Types:
Internal – Allows Call Within the Hotel Only
Local – Internal and Local Area Calls are Allowed
Long Distance – Domestic Long Distance Calling is Also Granted
International – Complete Call Privilege. No Toll Control Applicable 29

30. Call Cost Calculation System Calculates the Call Cost Based on:
Outgoing Trunk Used
Destination Number Dialed
Number of Units
Defined Service Charges
Hotels Can Define Pulse Rate, Per Unit Charges and Service Charge Differently for Different Outgoing Trunks 30

31. Call Budgeting
Set Call Budget as Desired by Guest or as per the Hotel Practices
Allocate Budget at the Time of Check-In or During the Guest Stay Period
Call Budget Can be Increased Before Allocated Amount Gets Exhausted
On Exhaustion of Call Budget Amount, Dialing Facility of Room Phone is Disabled
Allocated Call Budget Can Vary on a Guest-By-Guest Basis and can be Made Applicable on Administrative Phones Also 31

32. Emergency Call Detection and Reporting
Emergency Numbers (Like 100, 101, 911) can be Dialed from Any Extension Irrespective of Dialing Privileges
Credentials of an Extension which Places an Emergency Call is Immediately Passed on to the Operator
Helps an Operator/Administrator to Take Immediate Action 32

33. Built-In Call Reports: SMDR
SMDR Buffer with Call Storage Capacity of 12,000 Calls
Flexibility to Define Fixed Service Charges, Unit Wise Service Charges or Percentage Wise Service Charges
Define Special Charges for Special Days like New Year, Holidays, etc.
Define Call Rates Depending on Time Zones 33

34. Day-Night Mode
Program the System to Work as per Time and Day of the Week
Outgoing Calls Dialed by Guest Routed to Specific Trunk Based on Time
Flexibility to Receive Call on Operator’s Phone During Day Time and on Service Extension During Night Time
Automated Process

35. Auto-Attendant Built-in Feature Attend 5 Callers at a Time
Voice Assisted Direct Dialing (DID) to Guest Rooms
Call Status Information
Supports Dial-by-Name
Ensures Efficient Handling of Incoming Calls

36. Voice Help Voice Based Dialing Assistance for Guests
Voice Guidance for Wrong Number Dialing
Voice Guidance for Busy and No Answer Status 36

37. Direct Inward Dial
Caller can Reach Desired Guest by Dialing the Room Number
Reduces Burden on Operator
Faster Transfer of Calls and Reduce Handling Time
On ISDN, T1/E1 Interfaces

38. Wakeup Calls Option to Set Wakeup Alarms from: Guest Room Phone
From the Front Desk
Alarms Can be:
Personalized (Operator Served Messages)
Automated (Pre-Recorded System Messages)
Unanswered Alarms are Forwarded to the Operator
Multiple Attempts to Serve an Alarm
Alarm Snooze Function is Also Supported 38

39. Reminder Calls Option to Set Reminders from: Guest Room Phone
From the Front Desk Management Wizard
Reminders Can be:
Personalized (Operator Served Messages)
Automated (Pre-Recorded System Messages)
Multiple Attempts to Serve Reminders
Unanswered Reminder are Forwarded to the Operator
List of Un-served Reminders can be Printed 39

40. Security Dialer
Connect Glass Break, Fire or Smoke Sensor to the Sensor Port of Matrix ETERNITY
In Case of Emergency, System Dials out Three Pre-defined Numbers
Plays Pre-recorded Messages and Waits for an Answer
If One of the Number is Found Busy, System Dials out Other Two Numbers One by One
Guaranteed Message Delivery and Confirmation Mechanism
Repeated Attempts to Deliver the Emergency Message

41. Hospitality Features

42. Check-In Check-In Feature Automates Basic Functionalities Such as:
Disable Services Activated for Earlier Guest
Clearing Previous Call Details
Change Room and Guest Presence Statuses
Allocate Fresh Call Budget and Define Call Privileges on Guest Room Phones
Assign Voice Mail Facility and Other Such Functions
Multiple Options to Check-In the Guest:
Check-In the Guest from Front Desk using Front Desk Management Wizard
Check-In the Guest from Integrated PMS
Check-In the Guest from the Operator Console

43. Check-In Profile Three Check-In Profile Options: Single Family Budget
Customize Services as per Guest Profile at Check-In Itself Using Front Desk Management Wizard
Saves Operator Time, Automating Basic Service Provisioning as per Guest Check-In Profile

44. Guest Name and Title
Guest Name, Guest Title along with Room Number are Displayed on the LCD of Administrative/Operator and Room Service Phones
Option to Program Guest Name Using Front Desk Management Wizard or from the Operator Console
Knowing Credentials of the Calling Guest, Hotel Staff can Address the Guest by Their Names
Helps Creating a Friendly Environment and Comforts Guest

45. Guest Name and Room Number Display
Good Morning
Mr. John
How can I help you?
GUEST ROOM NO : 351
Mr. John
Room No: 351
RECEPTION

46. Guest Number An Automatically Generated Number on Every Guest Check-In
Unique and Un-Alterable Number is Generated
Easily Reach-Out to the Current Guest Location using Guest Number
When the Guest Number is Dialed, Phone Number Assigned to the Guest Will Ring
External Callers too Can Reach the Guest by Dialing the Guest Number (in DID) without Being Aware of Guest’s Room or Pone Number

47. Guest VIP Status Special Privileges Must be Offered to a VIP Guest
VIP Guest Extensions are Assigned as Higher Priorities
Calls from the VIP Guest are has Different Ring Cadence
Unique Ring Cadence for Calls from VIP Rooms Helps Operator/Staff to Differentiate between Calls from VIP and Non-VIP Guest
Options to Define Guest Status from:
Front Desk Management Wizard
Operator Console using Administrative Commands

48. Guest-In/Guest-Out Operator Can Activate Guest-In/Guest-Out
On ‘Guest-Out’, Room Dialing Facility is Locked Temporarily
Dialing Facilities are Re-Activated on Assignment of “Guest-In” Status 48 48

49. Guest-In/Guest-Out
In Temporary Guest Absence, House keeping and Room Service can:
Clean the Room, Replace Consumables in the Room, Replenish the Mini-Bar, Collect Laundry and So Forth
On Guest Arrival, the Operator can:
Make Courtesy Calls, Offer Services, Arrange to Send Complimentary Items to the Guest Room
Hotel Administration Thus Needs to Keep a Track of Guest Presence, Ensuring Non-Intrusive and Timely Guest Services
ETERNITY Offers the 'Guest-In/Guest-Out' Feature to Monitor Guest Presence
Guest-In/Guest-Out Can be Set from:
The Front Desk Management Wizard
Operator Console Using Administrative Commands

50. Guest Shift (Room Shift)
Ensures a Hassle-Free Shuffle of the Guest from One Room to Another
System Automatically Shifts the Properties of the Earlier Guest Phone/s to the Newly Assigned
Shifts Guest Room Properties Like:
Guest Number, Guest Name and Guest Group, Guest Phone User Password
Wake-up Calls and Reminders (if Set)
Calling Privileges, Call Budget Amount Allotted and Consumed
Call Forward (if Set), Message Wait (if Active), Do Not Disturb (if Set)
SMDR Records
Generates Consolidated Bill on Guest Check-Out
Guest Shift can be Performed Using:
The Front Desk Management Wizard
The Operator Console Using Administrative Commands

51. Guest Search
Guest Search Feature Helps Operator to Locate a Guest Effortlessly
Search Guest from the Front Desk Management Wizard

52. Suite Services
A Hotel Suite Room May be a Large Single-Room, or be a Multi-Room Unit, with Multiple Beds and Telephones
ETERNITY Defines a Suite Room as :
Room with More than One Room Phone
Allows Maximum 8 Phones per Suite Room
Suite Room Phones Can be Used by Each Occupant of the Room as per Individual Necessity
Generate Consolidated Billing Reports

53. Check-Out When a Guest Checks-Out, ETERNITY Automatically:
Prints Check-Out Report
Makes Changes in Room(Clean and Occupancy) and Guest(Presence) Status
Clears Calling Budget and Privileges Defined Earlier
Cancels Do Not Disturb (DND), Wake-Up Calls, Reminders, Auto Answer, Auto Call Back, Auto Redial, Trunk Reservation, Call Forward Set for a Guest
The Check-Out of Each Guest is Recorded in the “Hotel-Motel Activity Log”
System Generates a Unique Check-Out Serial Number at Every Check-Out
Generating Unique Check-Out Serial Number helps Keeping an Easy Record of Checked-Out Guest

54. Check-Out
Records of Calls Remain Stored in the SMDR Buffer Even After the Guest Checked-Out
Facilitates Reprinting of the Call Records of Checked-Out Guests Post Check-Out
Perform Check-Out Using:
The Front Desk Management Wizard
The Operator Console Using Administrative Commands

55. Check-Out Reports
The Check-Out Report Includes the Following Information:
Name of the Hotel
Room Number
Check-In and Check-Out Date and Time
Guest ID
Guest Name
Check-Out Serial Number
Outgoing Call Details (Calls Made from the Room Phone with the Trunk Type, Destination Number, Date and Time, Duration, Units, and Amount)
Call Count
Total Duration of Calls
Amount to be Billed

56. Room Types Attribute of a Guest Room in Hotels
Classification of Room Types Varies from Hotel to Hotel and from Country to Country
Maximum of 10 Different Room Types Can be Programmed in the System
Room Types can be Programmed Using:
Matrix Hotel Installation Wizard
Web-Based GUI
Specific SE Commands from the Operator Console
At the Time of Check-In, Using the Room Type (in Room Status Report), the Operator can Know whether the Room Type Desired by the Guest is Available (Vacant and Clean) or Not

57. Room Status Report
The Room Status Report Provides a Comprehensive Overview of all Hotel Rooms
Filter (as per Desired Information Fields) and Generate Room Status Report Using:
The Front Desk Management Wizard
The Operator Console Using Administrative Commands
The Room Status Report Can Also be Scheduled for Automated Printing

58. Room Status Report

59. Room Occupancy Status
The Hotel Administration Needs to Monitor the Room Occupancy Status to be Able to Rent Out Rooms Efficiently
“Occupancy Status” Feature of ETERNITY Provides a Quick Glance of Hotel Rooms Categorized as :
Vacant: The Room is vacant and Can be Rented
Occupied: The Room is Checked-In and Occupied by a Guest
Reserved: The Room has been Booked for a Guest (Expected to Arrive Shortly)
Guaranteed: The Room has Been Booked for a Guest with Advance Payment
Occupancy Status 'Vacant/Occupied' are set Automatically at Every Check-Out/Check-In Respectively
Occupancy Status of the Rooms can be Viewed from
The Front Desk Management Wizard
The Operator Console Using Administrative Commands

60. Room Clean Status
The Hotel Administration Needs to Monitor Room Conditions (For Cleanliness and Proper Functioning)
ETERNITY Offers the Feature 'Clean Status' to Meet This Requirement, Defining Various Room Statuses as:
Maid is in Room
Dirty
Clean
To be Inspected
Out of Service

61. Room Clean Status
Option to View Room Cleanliness Status Using Front Desk Management Wizard
Room Clean Status Can be Changed by:
The Operator from the Front Desk Wizard or Operator Console
By The Maid from the Guest Room Phone

62. Maid-In/Maid-Out
Helps the Hotel Administration to keep Track of the Room Cleanliness and Apt Functioning of the Housekeeping Staff
ETERNITY Identifies with Five Room Statuses:
Dirty: Indicating a Room is Dirty
Maid in Room: Notifying Maid’s Presence in the Room
To be Inspected: Indicating that Room is Pending Inspection from the Supervisory Staff
Out of Service: Status Denoting that a Room Fixture is Not Working
Clean: Indicating that the Room is Clean
The Current Room Status can be Keyed in by the Service Staff from the Guest Room Phone
A Consolidated Report of All Hotel Rooms can be Viewed from the Front Desk Indicating Current Room Statuses

63. Maid-In/Maid-Out: Execution
505
Maid Dials a Code from the Room Phone to Identify her Presence in the Room
Maid Enters
the Room
ETERNITY Updates the Room Status
from “DIRTY” to “Maid In Room”
Room Number: 505
Room Status: Dirty
Maid Now Dials the “CLEAN” Code from the Room Phone
505
The Current Room Statuses can be Viewed from Front Desk in Room Status Report
Maid Cleans
the Room
Room Number: 505
Room Status: Clean
ETERNITY Now Changes Room Status to “CLEAN”

64. Mini Bar
Guest’s Consumption of Mini Bar Items can be Keyed in by the Service Personnel from the Room Phone Itself
This Information will be Passed on to the PMS
PMS Further will Facilitate Generation of Bills in Accordance to the Consumption
Helps to Avoid Manual Calculations

65. PMS Interface
Hospitality Establishments Prefer using a Property Management System (PMS) to
Perform Various Administrative Functions with Ease
The PMS and the PBX are Interfaced together and Intended to Exchange Information Such as:
Guest Check-In Details (Guest Check-In Date, Time, Room Number, Allotted Extension Number and Other Such Check-In Details)
Guest Check-Out Details( Check-Out Date, Time, etc)
Wake-Up Call Details (Date and Time a Wake-Up Call is Served)
DND and Other Facilities Set on the Guest Room Phone

66. PMS Interface ETERNITY Support Advanced PMS Protocols Such as:
Type 1 : IDS-PMS Integration Protocol
Type 2 : Can be Customized as per PMS String of the Software Used
Type 3 : MICROS OPERA PMS Protocol Support
Set up PMS Interface Using RS232 Communication Port or Ethernet Port (TCP/IP)
No Additional Hardware or Software Required

67. CAS Interface
A Call Accounting System/Software Facilitates Easier and Faster Call Cost Calculation
Many PMS Software Do Not Support Call Accounting Functionality
Hoteliers May Intend to use a Third Party Call Accounting Software (CAS)
As Different CAS Interfaces Support Different Protocols, the PBX Should be Able to Send Call Detail Records in a Format Implicit to CAS
Station Message Detail Record-Posting of ETERNITY Provides Flexibility to Communicate with Different CAS

68. SMDR-Posting Feature ETERNITY Sends Details Such as:
The Called Party Number, Guest Room Phone Number, The Date and Time at Which the Call is Made and the Duration of the Call
On Receipt of Above Information, the CAS Calculates the Call Cost and Sends it to the PMS
Else it Generates a Print-Out or Post Accessible Logs
CAS Interface (SMDR-Posting) is Supported on RS232 Serial Communication Port (COM Port) as well as on TCP/ IP Using Ethernet Port

69. Supported CAS Protocols
ETERNITY Supports 15 Different Widely-Used Posting Protocols for CAS
Each Posting Protocol has its Own Handshaking Protocol and Call Record Format
ETERNITY also Supports Customization of the Posting Protocol to Match the Settings Required by the CAS Used by the Hotel
Blind Send
Matrix
Holidex
HOBIS A
HOBIS B
HOBIC
BELL HOBIC
MICROS A
MICROS B
Hilton
Xiox
Comm One
Call-Inn RSI-CMS
Customized (protocol)

70. Hotel Installation Wizard
An Integrated Hotel/Motel Wizard Helps to Speed Up the Installation Processes of ETERNITY in “Hotel Profile”
All Features Specific to Hotel Requirements Can be Programmed Simply Using the “Hotel Installation Wizard”

71. Hotel Installation Wizard
The Hotel Installation Wizard Helps in:
Programming the Hotel Name
Specifying Whether Property Management System (PMS), Call Accounting Software (CAS) is Used or Not
Specifying the Type of Rooms in the Hotel and Subsequently Naming Them
Specifying the Number of Rooms in the Hotel
Access Code Programming
Assigning Room Numbers to the Hotel rooms
Assigning Flexible Numbers to the Room Phones

72. Hotel Installation Wizard
Associating the Rooms and the Room Phones
Designating Phones as Guest Phones or Administration Phones
Specifying Preset Values for Important Features like Call Privilege, Call Budget, Call Forward and Guest VIP Status
Trunk Landing Group Programming
Alarm Notification Group Programming
Front Desk Phone Group Programming
Floor Service Group Programming
Guest Phone Programming

73. Hotel Installation Wizard

74. Program Parameters Such as:
Hotel Name
Number of Rooms
Types of Rooms
PMS and CAS Details

75. System Engineer (SE) Programming
Allows the Installer/System Engineer to Program the Hotel Application Features, Which Includes All the Parameters that are Not Included in the Installation Wizard
The Installer/System Engineer Can Enter the SE Mode Via :
Web Pages of ETERNITY
By Dialing SE Commands from an Extension Phone Such as EON or an SLT Connected to the ETERNITY
Access to the SE Programming Mode is Protected by Means of Password
The SE Web Pages Can be Accessed Simultaneously by Four Users

76. System Administration (SA) Programming
Various Guest Management Functions Can be Performed Entering the SA Programming Mode
Perform Activities Such as:
Check-In/ Check-Out the Guest, Shift Guests to from One Room to Another
Set/Cancel Wake-Up Calls for the Guest
Restrict/Allow Room-to-Room calls
Set/Cancel Call Forward, Do-Not-Disturb, Message Wait Indication for the Guests
Change Guest Presence - Guest-In and Guest-Out
Print Hotel Reports (Reports of Wake-Up Calls, Reminders, Room Occupancy and Clean Status)
Print Hotel-Motel Activity Logs, Reprint Check-Out Reports

77. System Administration (SA) Programming
Option to Perform/Manage Hotel Activities in SA Mode by:
Web Pages of ETERNITY
By Dialing SA Commands from an Extension Phone Such as EON or an SLT Connected to the ETERNITY
The Administrative Phone Users Can Program Allowed Functions Simply by Lifting the Handset and Dialing the SA Commands
Access to the SA Programming Mode is Protected by Means of Password

78. Front Desk Wizard

79. Front Desk Management Web Based Front Desk Management
Helps to Perform Guest Management Functions Such as:
Check-In/Check-Out the Guest
Set/Cancel Wake-Up Calls for the Guest
Block /Allow Room-to-Room Dialing
Set/Cancel Call Forward for the Guest
Set/Cancel Do-not-Disturb (DND) for the Guest
Enable/Disable Message Wait Function

80. Front Desk Management Print Hotel Reports
Reports of Wake-Up Calls, Reminders, Room Occupancy Status and Room Clean Status
Print Hotel-Motel Activity Log
Re-Print Check-Out Reports
Delete Call Details on Check-Out
Shift Guests from One Room to Another

81. Remote Programming Web Based GUI Programming Over Internet
Use Desk Phone or Mobile to Program the System
Access Level for System Engineer and System Administrator
Remotely Upgrade System Software, Take Back-Up of SMDR Reports

82. Presets for Features
Presets : Pre-Configured Values for Certain Basic Facilities
When a Guest Checks-In Presets Values are Often Required to be Uniformly Allocated for All Guests
ETERNITY Offers Feature Named 'Presets for Features’ Saving Operator’s Valuable Time and Effort in Assigning Such Facilities

83. Presets for Features
Can be Configured by the Installer/System Engineer as per the Specific Hotel Requirement
ETERNITY Supports Configurable Presets for the Following Features/Facilities:
Call Budget Amount
Guest Group
Call Privilege
Priority (for VIP and Non-VIP Guests)
Call Forward to Voice Mail
Changed on a Guest-by-Guest Basis

84. Hotel Name Offers Programming the Hotel Name (80 Character Field)
Hotel Name Appears on All the System Reports Generated by the ETERNITY like:
Room Status Report
Alarm Status Report
Check-Out Report
SMDR Report
Hotel Name Can be Programmed Using:
Hotel Installation Wizard
Web-Based GUI
Administrative Commands Using Operator Console

85. Hotel-Motel Activity Log
ETERNITY Logs the Following Hotel Activities:
In Depth Wake-up Call/Reminder Details
Check-In: Record of Each Guest
Check-Out: Record of Each Guest
Records of the Room Number/Phone Number for which Guest-In/Guest-Out is Activated
Dialed Maid Presence Access Codes Along With Room Phone Details
Call Budget Amount Consumption Details
Emergency Number Dialing Activity
PMS Interface: The System Also Records Health of the PMS (Link Down, Link Restored) and Communication Events Between the PMS and ETERNITY

86. Hotel-Motel Activity Log
Hotel-Motel Activity Log Report Can be Printed or Downloaded on to a Computer
Option to Generate Logs in Real-Time Also
Hotel-Motel Activity Can be Printed Using the:
The Front Desk Management Wizard
Dialing Administrative Commands from Operator Console
The Hotel-Motel Activity Log Can Also be Viewed on the LCD Display of the Digital Key Phone

87. Hotel-Motel Activity Log

88. Voice Mail System In-Skin Voice Mail System
16 Incoming Calls can be Attended Simultaneously
512 Mail Boxes
Up to 36 Hours of Recording Time
Messages can be Easily Transferred to a PC

89. Voice Mail System- Features
Integrated Auto-Attendant
Broadcast Message
Call Transfer Types (None, Blind, Wait for Ring, Wait for Answer, Screened)
Ethernet Port
Dial by Station Number
Dial-by-Name
Distribution Lists
Flexible Graph
Forward Message
CONFIDENTIAL

90. Voice Mail System- Features
Graph and Nodes (Menu, Transfer, Message and Information Nodes)
Greetings (System Greetings and Personalized Greetings for each Mailbox)
Individual Mailbox Size
Message Notification (Immediate, Scheduled)
Notification
Message Verification
Message Wait Indication
Multiple Mailboxes on Single Station
CONFIDENTIAL

91. Voice Mail Services Store Messages for Guest
Access Mail Box from both Inside and Out Side the Hotel
Message Indication and Message Notification
Transfer Messages to the General Mail Box for Security Purpose
Send Voice Mail to Guest ID 91

92. The Complete Hospitality Solution
Mobile Extension
PMS
Interface
Web-based Front Desk Wizard
Matrix ETERNITY
Call Management
Features
and CAS Interface
Auto Attendant and Voice Mail System
Digital Key Phone-EON

93. Thank You 93

94. Type of Presentation: Hospitality PBX Features and Applications
Number of Slides: 94
Revised On: 7th May, 2011
Version-Release Number: V1.R2
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