1. An introduction to the Whole Game System for Clubs
Manchester County FA
An introduction to the Whole Game System for Clubs
The objective of this presentation is to provide league officials with an understanding of the key elements of the Whole Game System, the impact it will have on their respective league and the preparation work that officials should now be starting to ensure successful implementation.
It may be useful to let the league attendees know that you will be making available a set of the slides so that they can share them with league colleagues.
It is worth pointing out at this stage that the session is not designed as a training opportunity – that will follow later

2. Welcome and thank you for attending Housekeeping Start of a journey
League Workshop
Welcome and thank you for attending
Housekeeping
Start of a journey
To maximise the benefits of The Whole Game System, County FA, leagues and clubs need to work together
This slide is a read-through – important to link in the 3rd and 4th bullet point. This is a journey that we are all taking together and the closer we work together the more benefits we will take out of Whole Game.

3. Integration with Full Time Training and Support
Running Order
The Whole Game System
Impact on your Club
Integration with Full Time
Training and Support
What does your Club need to do to prepare?
Next Steps
It might be useful to inform the attendees that the session will last between 1 and 1.5 hours. As league officials will probably have questions from the start you might make it clear whether you want to take questions as you go along (probably the better option) or want to wash-up all questions at the end.

4. 1. What is The Whole Game System?
Agenda
What is the Whole Game System?
How will it benefit my league?
When will The Whole Game System be delivered?
Planning for The Whole Game System
Open Forum
1. What is The Whole Game System?

5. A fully integrated administration system that brings
together and enhances the current functionality
of Members’ Services and County FA systems
The System will provide a 24/7 one-stop administration function
for all grassroots participants
Incorporates a 24/7 secure payment system
Accessed through MyFootball page on your County FA website or
via TheFA.com
Direct link between leagues, clubs and the County FA
The Whole Game System
A read through slide – important to draw out the 24/7 nature of Whole Game

6. The Whole Game System MyFootballPortal MOAS Full Time
Accessed through TheFA.com or CFA website
Using FAN or address/password -
Entry point for all leagues, clubs, players, referees and other volunteers
MOAS
Will feed match official information into Whole Game
Full Time
Those leagues using Full Time will be able to manage league, cup , discipline records through Whole Game
CFA staff create registration, affiliation and sanctioning forms
Invite clubs and leagues to affiliate/sanction and referees to register
Whole Game System
Single point of administration
Affiliation and sanctioning
Referee registrations
Player Registrations
Discipline
Finance
When this slide first appears it can be very daunting and confusing. It is suggested that you draw it down in small bite-size sections starting with the green box through which the workshop attendees will typically enter the site. For those leagues using Members’ Services regularly there will not be a huge difference in what they will see when they first enter (a couple of screen shots follow this slide). Whilst using the term Portal will be useful as this is a term they will become use to, you might also find it helpful to use the metaphor of a ‘green door’ to help explain that this is where customers gain entry to the system.
From the green box you will move down into the red box. This is the CRM element of Whole Game (customer relationship management) in where all the data will be stored and managed. It might be useful at this stage to explain that the CRM product (supplied by Microsoft) has been used as it will fit into the wider Customer Relationship strategy that the FA are developing. Whole Game will be the foundation on which much of this strategy will be built.
League officials will not need to worry too much about this area as it is the backroom where the County FA staff will spend most of their time. This is demonstrated by the blue box that appears to the left (as you look at it) of the red box. You may find it useful to talk through how the club affiliation process will take place through this system.
The diagram is then completed by drawing down the F/T and MOAS boxes.

7. The main objective of including this screen shot of the entry page to the Portal is to demonstrate how simple it looks.

8. Why is The Whole Game System being introduced?
League and club officials increasingly comfortable with online
processes outside of football
Integrated system will be more efficient and effective for
the game’s 400,000 volunteers
We recognise the outstanding contribution made by league
and club officials and seeks to improve their experience
Online processes reduce costs for leagues and clubs
The need to develop a central robust transparent system to administrate football for years to come.
Why is The Whole Game System being introduced?
This is a read through page that bases the development of Whole Game very much as an opportunity to support leagues, clubs and the volunteer workforce.

9. Clubs Processes ‘As Is’ compared to ‘Will Be’
Clubs currently
Affiliate to County FA by paper and post
Pay affiliation fees and other charges by cheque
Manage Charter Standard process manually
Process discipline by post
Maintain club records on paper
Communicate with league by post/
Receive appointments by /post
Clubs will be able to
Affiliate with County FA online
Manage club contacts online
Process discipline online
Manage Charter Standard processes online
Secure 24/7 online payment gateway
Communicate directly with other clubs/league
Use Pitchfinder facility
This is a read through slide that demonstrates the impact that Whole Game will have upon the key functions of leagues and clubs. It may be useful to stress the first bullet regarding Form D as this will be perceived as one of the more significant time savers.

10. Pitch Finder
As you have mentioned Pitch Finder on the last slide it is probably worth a few moments explaining how the system will work. Any official with access can put in a postcode for a club and Pitch Finder will locate it. Useful for away games and for those clubs (typically youth clubs) which play at numerous venues.

11. Take a few minutes to consider the following questions;
How would an integrated online administration benefit your Club?
Which volunteers in your Club would benefit from such a system?
Benefits to your Club
Having introduced Whole Game it is probably a good time here to allow the attendees to spend a few moments (5 minutes will probably be sufficient) thinking about how the system will impact upon their league. If your room is big enough you might consider putting the attendees into groups (leagues together or even specific roles together e.g all secretaries in one group). If you do not have the space just ask them to get into 2s or 3s and chat amongst themselves.
To finish this slide, you might invite some feedback – encouraging answers from the floor and trying not to pounce on unsuspecting attendees!

12. Benefits to your Clubs Online player registration
Online discipline processes
Easy communication
with Leagues and MCFA
Online Club Affiliation / Membership
Online Charter Standard process
Manage Club Official Data online 24/7
real time
On-line Payments 24/7
The next two slides will (hopefully) confirm many of the points that your wash-up session will have drawn out of the break-out discussions. Where there are points that were not drawn out you might like to focus upon them for a few moments.

13. Who in my Club will see the benefits?
Late June 2013
Who in my Club will see the benefits?
Club Secretary
Can manage ALL Club and Team information and activity 24/7 on-line.
Club Discipline Officer
Will be able to manage the Clubs Discipline on-line and make payments on-line 24/7.
Club Treasurer
Will be able to process payments online 24/7
Club Welfare Officer
Manage Safeguarding administration online and have access to Club records
Club Player Registrations Officer or Managers
Will take advantage of Online Player Registration function.
This slide will reinforce the point that the system will be of benefit to ALL league officials

14. 2. Timeline and Impact Agenda What is the Whole Game System?
How will it benefit my league?
When will The Whole Game System be delivered?
Planning for The Whole Game System
Open Forum
2. Timeline and Impact

15. The Whole Game System - Delivery Timetable
Late June 2013
The Whole Game System - Delivery Timetable
April /May 2013
Online Club affiliation/membership process begins for 12 Pilot County FAs only (Within the NW, Manchester, Cheshire, Derbyshire, W Riding)
Late May 2013
Online Player Registration Process
Late June 2013
Integration with Full Time
Late July 2013
Online discipline process goes live on ‘Whole Game’ to County FAs
It may be advisable to make the point that some of the dates here are current objectives. Leagues will be updated should there be any alterations regarding deadlines etc.
April 2014
Online league sanction and club affiliation process
to Non Pilot County FA’s

16. The Whole Game System – Delivery Impact
Late June 2013
The Whole Game System – Delivery Impact
April /May 2013
Online Club Affiliation/Membership
12 Pilot County FAs only
(Pilot CFA’s in NW, Manchester, Cheshire, Derbyshire, West Riding)
What your Club will be able to do..
Affiliate Your Club as a Member of Manchester County FA
Pay your affiliation and Membership Fee on-line
Manage all your Club and Volunteer Information
Begin to allocate teams to leagues
Enter County Cup Competitions On-line
See real time information 24/7
This slide articulates how Phase One launch (online club affiliation and league sanction) will benefit leagues. In many ways it repeats earlier slides but still important that we hammer home the improvements they can expect.

17. The Whole Game System – Delivery Impact
April /May 2013
Online Club Affiliation/Membership
(Pilot CFA’s in NW, Manchester, Cheshire, Derbyshire, West Riding)
Cross Boundary Implications
You will need to be fully aware of those leagues that Manchester
County FA do not sanction and that your teams play in and
that are not included as a 2013/14 pilot counties Whole Game
online process.
Those Leagues will be completing a manual sanctioning process with
their sanctioning County FA.
However, when sanctioned and entered manually into the CAS
(current FA system), the information will migrate across into the
Whole Game System
This will need some careful explanation – and a warning that a little extra work is required. It might be a good idea to find out how many leagues will be faced by this challenge. Explain that this will only be an issue this year.
Would also be a good idea to offer the assistance of your Development staff in helping leagues manage this.

18. The Whole Game System – Delivery Impact
Late June 2013
The Whole Game System – Delivery Impact
Late May 2013
Online Player Registration Process
What your Club will be able to do..
Register your players online with Leagues.
Store player photographs online
View player details (including discipline) in real time
Late May 2013
Manchester County FA will be in discussions with our sanctioned leagues to discuss the options that are available. Our intention is to have all Players in our sanctioned leagues registered by the end of season 2013/14 season.
You may need to point out with this slide that the roll-out process for player registration is still to be confirmed. It may be that certain leagues are nominated as pilots – County FA will advise

19. The Whole Game System – Delivery Impact
Late June 2013
The Whole Game System – Delivery Impact
Late July 2013
Online discipline process to County FAs
County FAs only initially
What your Club will be able to do..
Access Club discipline 24/7 online
View club discipline reports in real time
All Discipline administration online
Pay your discipline on line
Initial roll out will be to all CFAs. Referees will then be able to report misconduct online directly into the system
Leagues and clubs to get access to full online functionality to clubs at a rate they (and CFA) are comfortable with
The maximum benefit will be achieved when all discipline is processed on line

20. 3. Integration with Full Time
Agenda
What is the Whole Game System?
How will it benefit my league?
When will The Whole Game System be delivered?
Planning for The Whole Game System
Open Forum
3. Integration with Full Time

21. Integration with Full-Time
Whole Game System integration with Full-Time will allow all data to be
shared across the game
The Whole Game System will be integrated with Full-Time in June 2013
offering significant advantages to the 700 leagues currently using it
Leagues not using Full-Time have time to reflect on how The Whole
Game System and Full-Time can improve the efficiency of their League
Integration with Full-Time
The next 3 slides are hugely important. It might be useful to enquire how many leagues in attendance currently make use of Full-Time. It needs to be stressed that those are the leagues will extract the greatest benefit from Whole Game.
It may be worthwhile to offer a ‘call to arms’ at this point – if your league wants any assistance in signing up for FT please contact XXXXXXX in my Development Team who will be able to assist.

22. Integration with Full Time
Late June 2013
Integration with Full Time
Full-Time will automatically update County FA, clubs and players on matches which qualify for suspensions, including postponements and re-arrangements
Referee appointing will operate off a central calendar,
Respect marks from clubs will be integrated with Respect marks from referees including reports in WGS
Fixtures from outside competitions will be automatically integrated for all teams within a league
Pitch sharing visibility will be available for all grounds via integration of ground data in WGS
Grounds and pitches will be automatically integrated with Pitchfinder
Due to the importance of Full Time it would be advisable to run through each point individually. You may pick out a few trusted officials from leagues already using FT and ask them to share with the group how useful these enhancements will be.

23. Integration with Full Time
Late June 2013
Integration with Full Time
Clubs and Teams will be automatically created and updated from WGS data
Charter Standard status will be automatically updated according to WGS data
Team Contacts will be automatically updated according to club managed data within WGS
Player registrations can be automatically managed from data within Whole Game System
Suspensions will be automatically updated from Whole Game System data for all registered players
Due to the importance of Full Time it would be advisable to run through each point individually. You may pick out a few trusted officials from leagues already using FT and ask them to share with the group how useful these enhancements will be.

24. 4. Training and Support Agenda What is the Whole Game System?
How will it benefit my league?
When will The Whole Game System be delivered?
Planning for The Whole Game System
Open Forum
4. Training and Support

25. Training, Support and Communication
Most importantly Manchester FA will offer a bespoke service to meet the
needs of our Clubs. We will personally assist (On-site) you as our Member Clubs
in the use of the new system for 2013/14.
Customer interface (MyFootball Portal) designed to be as
easy for customer to use as possible
Online training functions to be provided by The FA/County FA
To include video, PDF, and FAQs
Additional support such as training workshops may be offered by
County FAs as required
Support will continue throughout various phases of delivery
Training, Support and Communication
The next two slides will provide the leagues with an understanding of what they can expect from The FA and CFAs to support them through he implementation stage of Whole Game. You may like to give some thought to what local support you will give to clubs and leagues prior to the session in order that you can specific examples and details.
You may find it useful to ask the attendees what additional support they may require.

26. 5. Preparing your Club for The Whole Game System
Agenda
What is the Whole Game System?
How will it benefit my league?
When will The Whole Game System be delivered?
Planning for The Whole Game System
Open Forum
5. Preparing your Club for The Whole Game System
The next section of the presentation is designed to focus the attendees on the actions they need to take now in order to prepare for successful implementation of Whole Game. Again you are advised to break the attendees into groups and allocate sufficient time for discussion amongst league officials.

27. Preparing Your Club for Whole Game
In groups to consider what actions your Club will need to take to;
Ensure that The Whole Game System is successfully delivered
into your Club.
Ensure that your Club maximises the benefits offered by
The Whole Game System.
Preparing Your Club for Whole Game
You will note that the brief makes no reference to how long you will allocate for these discussions. This will allow you to fit the time to suit your own local arrangements. It is suggested that a minimum of 10 minutes be allocated.

28. To ensure successful delivery we will all need to..
Work with County FA colleagues
Engage with Club colleagues and League officials
Consider who will require access to The Whole Game System -
encourage onto Members’ Services in short term?
Actively participate in training initiatives – either online or in
provided by County FA
Support the Leagues in reviewing their Sanctioning processes and development of SCOR.
MCFA to support Clubs and Leagues in reviewing their player registration processes.
Get those Leagues not using Full Time to consider using Full Time.
To ensure successful delivery we will all need to..
The next two slides list some of the findings that it is hoped your break out work will have elicited. It is important to point out how similar the two lists are!

29. 6. Next Steps Agenda What is the Whole Game System?
How will it benefit my league?
When will The Whole Game System be delivered?
Planning for The Whole Game System
Open Forum
6. Next Steps

30. County FA and The FA committed to supporting Clubs and their Volunteers through delivery of The Whole Game System.
MCFA team to attend (if required) Club Management Committee Meetings.
MCFA team to attend League Meetings and present and discuss key issues and solutions.
Agree timescales and how we will ‘Roll Out’ to Clubs, communicate this to Clubs and Leagues.
To communicate our 2013/14 Membership Offer to Clubs and Leagues.
The Whole Game System is a fundamental change in the administration
of grassroots football – there may be minor irritations ahead, but once the system has bedded in the benefits to all concerned will be far-reaching.
Next Steps
Final slide – leave everyone on a high!