1. SEMINAR BY THE A.N.E.T.I IN THE WORKSHOP ON HUMAN RESOURCE DEVELOPMENT POLICIES AND STRATEGIES OF PES BRAZZAVILLE, CONGO 12-13 MARS 2014 THE ROLE OF HUMAN RESOURCE MANAGEMENT IN THE DEVELOPMENT OF THE NATIONAL AGENCY FOR EMPLOYMENT AND SELF-EMPLOYMENT National Agency For Employment and Self Employment 19 rue Asdrubal, 1002, Tunis – Tunisia www.emploi.nat.tn

2. "WHAT DISTINGUISHES A PERFORMING COMPANY FROM A NON-PERFOMING COMPANY IS ABOVE ALL THE MEN, THEIR ENTHUSIASM AND THEIR CREATIVITY. ALL THE REST CAN BE BOUGHT, LEARNED OR COPIED." (VERMONT-GAUD, 1986) A.N.E.T.I TUNISIA

3. A.N.E.T.I IN A FEW FIGURES Created in 1993, heir to the office that was created in1968. 1450 employees, 44% of which are women. Average age of the personnel is 44 years old. 40 % of the personnel have less than 5 years experience. Personnel comprising 92.65% statutory agents and 7.35% contract agents. The statutory supervision rate is 81.84 %. 68% of the personnel have higher education degrees. A.N.E.T.I TUNISIA

4. THE PERSONNEL IN A FEW DIAGRAMS BREAKDOWN OF THE PERSONNEL BY BRANCH AGE PYRAMID A.N.E.T.I TUNISIA

5. OVERVIEW OF THE PERSONNEL BREAKDOWN BY FUNCTION BREAKDOWN OF STATUTORY PERSONNEL BY LEVEL A.N.E.T.I TUNISIA

6. Missions: Administrating efficiently Developing motivation among the employees Promoting change Implementing the Agencys strategy Perfecting and improving the employees performance and yield. The HR function of the A.N.E.T.I essentially comprises the Human Resources Management Department ( 18 agents ), which is supported in its activities by commissions such as: - Permanent Training Commission - Restructuring Commission - Mobility Commission - Admissions Commission - Social Relations and Actions Commission PRESENTATION OF THE HUMAN RESOURCES FUNCTION A.N.E.T.I TUNISIA

7. Administrative Personnel Management: Recording, following up and monitoring the individual and group data on the Agency personnel Maintaining the documents and records mandatory by the regulations in force Application of the statutory and regulatory provisions in the Agency Administrating the remunerations: Setting, monitoring the individual employees, bonuses, employee statistics… Calculating social contributions Calculating and allocating the Agencys own social advantages Human Resource steering: Managing employment and its modes of adjustment in terms of position analysis, recruitment, transfer and promotion. Managing potentials, particularly with respect to monitoring the competences of the personnel (evaluation and appraisal of the personnel), detecting training needs, promotion,... ) Training: Detecting needs Drafting training plans Evaluating the results Social relations and actions Hierarchical advice on personnel management Information and communication Activity of the Human Resource Management Department A.N.E.T.I TUNISIA

8. ORGANISATION OF THE HUMAN RESOURCES FUNCTION HRM ORGANISATION CHART HR Management Employee Affairs Management Department Payment Service Personnel Service Social Affairs Division Social Welfare Service Social Action Service Training and Recycling Division Training Service Positions Management Service Secretariat HUMAN RESOURCES FUNCTION Human Resource Steering Recruitment Mobility Social Relations and Actions Training Evaluation Administrative Management HR Function A.N.E.T.I TUNISIA

9. A.N.E.T.I. 2014 – 2017 STRATEGY STRATEGY AXIS 1 Establishing an atmosphere of trust with our customers and partners AXIS 8 Developing a culture of quality AXIS 7 Restructuring the Agency AXIS 6 Improving the working conditions and performance of employment services Developing and modernising information and communication systems AXIS 4 Developing international cooperation with the PES AXIS 3 Promoting placements abroad AXIS 2 Developing an entrepreneurial culture among the young A.N.E.T.I TUNISIA

10. THE A.N.E.T.I HR STRATEGY RESTRUCTURING IMPLEMENTING THE ANTICIPATORY MANAGEMENT OF JOBS AND SKILLS MODERNISING THE HR IMIS DRAFTING NEW POSITION FILES REWORKING AND REORGANISING THE AGENCY ORGANISATION CHART PROFESSIONAL TRAINING AND DEVELOPMENT ONGOING TRAINING - 3350 TRAINING DAYS PER YEAR / - 74 TRAINING THEMES INTEGRATING NEW RECRUITS - 600 TRAINING DAYS - 2 COURSES / RECRUIT RECRUITMENT 2013– 2017 RECRUITMENT PLAN E.M.O: 450 ADMINISTRATIVE STAFF: 100 TECHNICAL STAFF: 25 LABOURERS: 80 INTERNAL RECRUITMENTS 10 % OF THE A.N.E.T.I STAFF / YEAR MOBILITY AVERAGE OF 50 TRANSFERS PER YEAR A.N.E.T.I TUNISIA

11. THE ROLE OF THE HRM DEPT. IN THE IMPLEMENTATION OF THE STRATEGY The human factor is: The core of the A.N.E.T.Is activity One of the key factors for the strategic success of our public employment service The direct provider of the Agencys services and programmes Because of this, the Human Resource function is positioned as a strategic partner of the General Management in the Development of the A.N.E.T.I, as shown in the following diagram: A.N.E.T.I TUNISIA

12. HR Strategy Manager Driving change Efficiently managing administrative tasks Strengthening employee motivation Employee focused Future / Strategic Orientation Process focused Daily / Operational Orientation Diagram by David Ulrich

13. THE STRATEGIC ROLES OF HUMAN RESOURCE MANAGEMENT Improving the efficiency of management processes: Modernising the integrated human resource management system Decentralising some administrative activities for greater proximity and speed Externalising internal promotion campaigns Resorting to information and communication technologies for the diffusion of decrees, decisions, strategic plans and all documents useful to employees. … A.N.E.T.I TUNISIA

14. THE STRATEGIC ROLES OF HUMAN RESOURCE MANAGEMENT Restructuring the Agency in a coherent manner with the strategy: o Reworking the organisation chart o Updating the position files and professional benchmarks o Adopting quality processes in HRM o Perfecting the Business culture: Values, work methods, symbols… o Developing and strengthening the sense of belonging to the A.N.E.T.I … o … A.N.E.T.I TUNISIA

15. THE STRATEGIC ROLES OF HUMAN RESOURCE MANAGEMENT Personnel motivation and monitoring their level of satisfaction: o Annual interview o Skills appraisal o Social actions: Financial aid, cultural events; organising knowledge days for our employees children, organising ceremonies for those leaving to retire… o Rewarding the best employees… A.N.E.T.I TUNISIA

16. THE STRATEGIC ROLES OF HUMAN RESOURCE MANAGEMENT Supporting and facilitating the operation of the Agency strategy: o Preparing and implementing the training plan in harmony with the strategy. o Drafting the necessary preliminary, statistical and social studies or in relation with the strategy. o Managing jobs and skills in relation with the strategies. o Implementing the policies, measures and recruitment processes appropriate to the strategy of the Agency. A.N.E.T.I TUNISIA

17. CONCLUSION : The Human Resource function contributes considerably to the development of the National Agency for Employment and Self Employment, which is the public employment service par excellence in Tunisia, via: Its administrative activities: Wages, social relations, personnel management … Its strategic activities: Recruitment, GPEC, training … Its aid in decision-making and strategic choices of the A.N.E.T.I A.N.E.T.I TUNISIA

18. THE TWO MOST IMPORTANT THINGS DO NOT APPEAR IN THE COMPANY BALANCE SHEET: ITS REPUTATION AND ITS MEN. HENRY FORD

19. A.N.E.T.I TUNISIA THANK YOU FOR YOUR ATTENTION MOEZ AMAMOU & MOHAMED SELIM OUESLATI