1. Bill Luken – Global Client Value 01 February 2011
IBM Configurator for e-business (e-config) Training Module 1 – Installation and Setup

2. e-config Training – Module 1
This is the first module in a series of modules that are being developed to help our IBM and Business Partner sales teams learn about the basic workings of the IBM Configurator for e-business, also called e-config. This module is designed to help you better understand how to install and update e-config. There is also a section on “Finding Help”. The following modules will be more technical in nature and will show the user how to configure some of the server/software/services products and solutions.

3. e-config Training – Home Page Installing e-config
Installing e-config
Review Workstation Requirements
Follow instructions under Install/Update
Make sure to take a look at and reference:
Learn to Use e-config
Help Desk Support
FAQ’s, Hints and Tips
There is also Additional Resources on the right pane:
User’s Guide
Quick Reference Cards
e-config Hints and Tips for CSP Enhancements

4. e-config Training – Workstation Requirements
Installing e-config
Reviewing Workstation Requirements
Although not shown here, Windows 7 can be used as your operating system (instructions for Windows Vista 32-bit and Windows 7 Professional 32-bit will be provided later in this presentation)

5. e-config Training – Install/Update Initial Install
Installing/Updating e-config
e-config is installed and maintained using the e-padm installation utility
e-padm is available on CRM WorkSmart (IBM), PartnerWorld or PartnerCommerce/Servers (see access instructions under Initial Install)
User’s should subscribe to receive updates on new code releases and urgent items
If running XP, you need to have administrative rights in able to install e-config.

6. e-config Training – Install/Update Install the prerequisites
You first need to ensure you have Java™ Runtime Environment (JRE) installed, if not you can go to the Sun website
Next install the MS Java Virtual Machine (JVM), the files can be found on the JVM Download page
Next, if running Windows Vista, you need to install the run_epadm.exe utility
Lastly, install the e-padm security program, epadmpre.exe

7. e-config Training – Install/Update Installing Windows Vista and Windows 7
Install the prerequisites
You first need to ensure you have Java™ Runtime Environment (JRE) installed, if not you can go to the Sun website
Next install the MS Java Virtual Machine (JVM), the files can be found on the JVM Download page
Next you need to install the run_epadm.exe utility
Continue on next page

8. e-config Training – Install/Update Installing Windows Vista and Windows 7
Install the prerequisites
Next you need to install the run_epadm.exe utility
Lastly, install the e-padm security program, epadmpre.exe

9. e-config Training – Install/Update Install the application code, model(s) and price files
Make sure you understand the use of the “switch” on the e-padm menus, see highlighting to the right
On your initial install, you must select your price files by opening the switches
After the install is finished, and e-padm says “Done!” restart your PC
e-config is now ready to use
On your desktop you will find a plain econfig folder, inside you will find the eConfig icon used to start e-config

10. e-config Training – Install/Update Portal List
Portal List for downloading e-config code and price files
You will find the directions for
Americas/Asia Pacific IBM employee
EMEA IBM employee
Business Partners
Customers in North America

11. e-config Training – Install/Update JVM Download
Here is the page where you can find the MS JVM files for download
These must be installed as per the instructions
These are also required for the Windows 7 OS

12. e-config Training – Install/Update Learn to use e-config
Learn to use e-config
There are various sources of material on the IBM W3 site and PartnerWorld, here you will find the User Guide and the Quick Reference Cards
There is also a link in the left navigation pane to Frequently Asked Questions (FAQs), Hints and Tips

13. e-config Training – Install/Update Finding Help
Help Desk support
Here you will find the Problem Severity Guidelines, Information required for Problem Determination and Resolution, and How to submit new requirements
You can find the directions by each major region
AP South
Japan
Europe
Latin America
North America

14. e-config Training – Install/Update Finding Help North America
Contacting the North America Help Desk
Feedback function within the tool (e-config)
Telephone support

15. e-config Training – Install/Update Required Information
Information required for Problem Determination and Resolution
Also make sure to follow the Problem Severity guidelines

16. e-config Training – Install/Update Known Problems
Known Problems
If you receive errors during your install / update, refer to the known problems page
Most of the common errors are documented here