1. Communication Skills Rumessa Naqvi
Lahore School of Economics

2. What is Communication?
Communication is the art of transmitting information, ideas and attitudes from one person to another.
It is the process of meaningful interaction among human beings.

3. IT IS ALSO A SOCIAL AND AN EMOTIONAL PROCESS.
Its Essences :
PERSONAL PROCESS
INVOLVES CHANGE IN BEHAVIOUR
MEANS TO INFLUENCE OTHERS
TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE.
IT IS ALSO A SOCIAL AND AN EMOTIONAL PROCESS.

4. What are the most common ways we communicate in?
Visual Images
Spoken Word
Written Word
Body Language

5. Skills Self awareness Your Goal Thinking
Dealing with failure &success
Handling criticism &conflict
Health
Confidence
body language
Integrity
Values
Ethics
Motivation
Commitment
Responsibility
Abilities
Habits
Attitude
Self image
Thesis
Letters CV
Application
Skills
Self awareness
Writing
Empathy
Body language
COMMUNICATION SKILLS
Listening
Critical reading
Skimming
Your Goal
Reading
Identifying your purpose
Speaking
Thinking
Presentations
Speeches
Extempore talk
interviews
priorities
Problem solving
Decision making
Inquiring
Time management
Critical thinking

6. Points to Remember Punctuality
Regular Attendance (Crucial to score marks on CP)
Course Pack — a must
Strict deadlines / No retakes
Mobile phones must be turned off or on silent mode
Note-taking preferred
Portfolio maintenance
Active listening
Bring ample stationery
Explore different sources of knowledge
Cooperative learning

7. Course Outline Course Title: Communication Skills Credit Hours: 3
Course Description
This course is designed to instill self-confidence in each pupil. Its purpose is to help the students achieve results in their communications with others, build collaborative relationships that emphasize trust and respect, and aid them in communicating effectively using simple, concise and direct language.
The students will engage in the process of communication in a systematic manner. They will participate in class discussions and other activities that have been devised to enhance their active listening skills, improve their powers to anticipate and avoid common misunderstandings, and to eliminate the roadblocks that undermine their ability to communicate effectively.

8. Course Benefits
Communication skills are an essential element every person, especially someone related to the business world, must have as part of their standard tool set. In this course, through interactive workshops, self-assessments, role-playing activities and video simulations, you gain practical experience initiating and responding to various forms of communication. You learn to handle situations based on a flexible, genuine and self-confident approach. You also gain the skills to collaborate with others and hone your communications toolkit.

9. Course Objectives Appreciate the significance of communication
Understand the process of communication
Critically read a text and evaluate arguments
Present your thesis
Employ effective interpersonal skills
Organize information in a coherent manner
Engage in effective business communication
Make oral presentations

10. Assessment Criteria Class Participation 15 Quizzes/Mini Assignments 15
Mid-Term Examination
Extempore Speeches
Mock Trial
End Term Essay
Presentations
Final Examination

11. Session 1
Communication Skills: An Overview
Session 2
Significance and Role of Communication Skills
Session 3
The Process of Communication: Mechanics of Writing

12. Organization Session 4 Non-verbal Communication Session 5
Developing ideas
Session 6
Organization
Session 7
Effective Listening & Effective Speeches

13. Session 8
Principles of conversation
Session 9
Speaking Skills
Session 10
Making Oral Presentations
Session 11 & 12
Argumentation & Persuasion I & II

14. Session 13
Critical Thinking
Session 14
Exercise in Conciseness
Session 15
Midterm

15. Session 17
Interpersonal Skills
Session 18 &19
Extempore Speeches
Session 20 & 21
Analyzing Visual Content

16. Session 22
End Term Essay
Session 23 & 24
Mock Trial

17. Session 25 , 26 , 27
Presentations
Session 28
Final Exam

18. Communication Skills Rumessa Naqvi
Lahore School of Economics