1. Institute of Secretariat Training & Management (ISTM)
Established in the year 1948
Presentation on
Conducting Effective and Sustainable Training
An ISO: 9001:2008 Institution

2. About the Institute Other Activities Core Activities
Cadre Training Plan courses (Induction/ Mid-Career Training) – CSS and CSSS
Theme based Trainings like Cabinet Note Preparation, Office Management, Financial Management and Behavioural Training
Office Management Training as part of Induction Training programme for AIS and other Group ‘A’ Central Services
Training of Trainers (TOT)
Lead Training Institute on RTI Act, 2005
Peripatetic Training - States/UTs
Organisation/Cadre Specific Training Programme
International Training Programmes
Publications on Rules, Regulations, Procedures and Practices
Consultancy Work
An ISO: 9001:2008 Institution

3. Conducting Effective and Sustainable training
Background
Providing linkages through ‘hands-on’ training to fill the gap between the training and performance in the following areas:-
Preparation of Note for Cabinet
Formulation & analysis of public policy report
Develop skills to process cases for taking decision
Objective
To make a visible difference in the quality and quantum of work and a positive impact at work place
An ISO: 9001:2008 Institution

4. Effectiveness and Sustainability
Training Effectiveness
Improved performance
Impact
Efficient and effective service delivery
Core competencies required for an institution to achieve sustainability
Capacity to evolve for facing new challenges
Strategy to partner with other institutions like ATIs/SIRDs to enhance performance
Up-gradation of Training Capabilities through innovative use of ICT
Continuous Faculty development
An ISO: 9001:2008 Institution

5. Enabling Factors for Effective Training
Providing conducive Training environment
Demand Driven and Need Oriented Course Designs
Faculty trained in “Systematic Approach to Training”
Use of Master Planning and Control Sheet (MPCS)
Use of Learner Centred Methods like Case Study, Role Play and Field Visits
Organising Citizen Centric Activities
Exposure to Experiential Learning
Introduction of Online Training Management Information System (TMIS)
An ISO: 9001:2008 Institution

6. Measures for Effectiveness and Sustainability
Immediate feedback and Action Taken Report
Post Training Seminars for each Cadre Training Plan Courses
Design Review Workshops with stakeholders
Innovative Training methods like W2FW
Feedback Reports from Immediate Supervisors, Senior Officers
Remedial Training
An ISO: 9001:2008 Institution

7. Constraints /Challenges
Moving from Trainer centred to learner centred
Development of training packages
Frequent change of faculty members
Networking and capacity building of partner Institutions
Increase in trainee target
Limitations of physical infrastructure
Non-availability of NIC cell for ICT operations
Implementation of ISO 9001:2008
Increasing trend in Training Work Load
Period
Training weeks
Trainee population
Prior to
250
2000 plus
During
641
7000 plus
An ISO: 9001:2008 Institution

8. Impact of Best Practice/initiative
ISTM is credited with ISO 9001:2008 certificate for the third consecutive year
Demand for various consultancy projects and tailor made training programmes
Increased demand for conducting Office Management training for Probationers of IFS, IES, ITS, ICLS, ISS, IDES, IRTS and IRS services
UPSC recommending inclusion of “Training” at ISTM while amending Recruitment Rules for various services
Pioneer among the Government Training Institutes to introduce the TMIS for online management of training activities for sustainable best practices in training
An ISO: 9001:2008 Institution

9. New Initiatives
Immersion programme with NGOs for bringing positive change in attitudes
Emphasis on Ethics and values in public service
Building Mind and Body through Yoga
People Connect forum launched for all the trainees to interact and share their experiences
Promote Citizen centric attitude by involving participants in community services
Introduction of New Training Programmes / Topics in emerging areas like workshop on Citizen Centric Services Delivery, Prevention of Sexual Harassment of women at workplace, Leadership skill, usage of Space Technology and Swachh Bharat Mission
Promotion of energy conservation through video made by Bureau of Energy Efficiency
An ISO 9001:2008 Institution

10. Critical factors to Sustain
Collaboration with National and International Institutes of learning and also with State ATIs and with the user organisations
Capacity Building of SIRDs of various States using “Field Visit” as a Training Method for training events in Districts and Villages
Usage of ICT in Training Function
Self directed Human Capital
Focus on development of physical infrastructure
Continuous support of Training Division, Department of Personnel and Training
An ISO: 9001:2008 Institution

11. Lessons learnt
Collaboration with other training institutions / Training Professional enhanced ISTM’s capacity to meet the extraordinary target
Continuous Faculty development to meet the emerging needs of trainees
Usage of ICT for pre-appointment formalities helped in speeding up the process and efficient handling of large number of trainees
Support of Central Ministries required for timely relieving officers for training as well as to send a feedback to ISTM regarding the gap noticed in their performances.
Development of structured processes helped in managing training activities effectively.
An ISO: 9001:2008 Institution

12. THANKS