1. Portal User Group Meeting
April 18, 2012

2. Welcome

3. Agenda
Updates
Reminders
Other Services

4. Updates

5. V4 Template Upgrades Agency Website Consolidations - 3
Remaining Sites to be Upgraded - 15
PMG will contact System Administrators to begin the process
Will include upgrade to Google Search
Home Page Redesign is not in scope
There is a queue for full redesigns. Contact PMG to be added to the queue.

6. Google Search Appliance
Google Search Appliance (GSA) has been crawling all sites since July 2011
Sites using GSA – 100
Includes DSF Intranet Sites

7. Training Procedures PMG is now performing basic DSF training
We are scheduling one class a month at DAS/BEST
The classes are geared for new users or those that need a refresher
New users will be given priority for the classes. Returning users will be placed on a wait list and notified 1 week prior to the class if there is availability.
If you have Content Admins who need this training, please submit a work request

8. Training Procedures
If you or your staff need advanced training (beyond the class offered), submit a Work Request, and we will schedule a one-on-one session
Please note that our availability for these advanced training sessions may be limited due to other projects and deadlines

9. Website Translatation
Working with OPM IT Policy and Legal departments to review options for the use of online translation services including Google

10. New Agency/Office Page
Cleaner format – much easier to read
Includes social media sites by agency
Refer to Social Media Policy for notification procedures
Consolidated agencies still listed with standard consolidation message

11. Vendor Re-Designs
If you have a vendor doing anything on a portal website, they must follow the template standards and the State’s Accessibility Policy
We highly recommend you consult with PMG before the vendor begins the project

12. New Code on Sites Introducing new code into website Trust your source
DO NOT Introduce new code into Production site
Code should be put on a Test site first
If you do not have a demo or training site for testing, contact PMG
Trust your source
Malicious viruses can be introduced into your website and State network
DSF may not support all code
PMG support of non-standard code is limited. We will assist in testing new code as time permits.

13. Flash Security Issues
Adobe's Flash Player is often the target of hackers as a route to exploit applications and desktops
Ensure Flash is automatically patched when new versions are released

14. Adobe Flash Security Fixes in 2012
Critical flash security update for hacker vulnerability March 2012 Adobe has released a security update for Adobe Flash. The update fixes two problems – the first is a memory corruption vulnerability in Matrix3D that could lead to unauthorized code execution. The second vulnerability patched is an integer error that can lead to information disclosure.
Adobe releases flash security patch for critical vulnerability - February 2012 Adobe's latest flash security patch fixes a zero-day cross-site scripting flaw which could be used to take actions on a user's behalf if the user visits a malicious website or clicks on a malicious link delivered in an message. This flash security vulnerability (CVE ) is being exploited in the wild in active targeted attacks. 

15. Reminders

16. iStock Photo Credit Limits
DAS/BEST currently purchases a limited number of credits from iStockPhoto per year
Used to provide images for all Agency websites
To be fair, we must limit how many credits we can allot to each Agency
3 credits per image maximum
3 images per Agency maximum
Please only request images if you need them
Do not take them “for a rainy day”
Agencies may purchase credits on their own

17. Internet Explorer Issues
IE 8 has issues with tables and the code view in the Editor
Vendor has provided an Editor fix for IE 7 & IE 9
IE 9 requires Windows 7 or Vista Operating System
When using Insert File, the Relative Reference Link in the WebFile Manager produces a 404 (File Not Found) error on IE 9
We are working with Cimbrian to find cause
If you experience any of these issues, please submit a problem ticket

18. JavaScript Issues Your WebFile Manager appears blank
Cause: Incorrect Version of JavaScript
Currently, any version higher than Java 6 Update 21 will cause this issue
We continue to test each new version of Java as they are released
If you experience this issue, please submit a problem ticket

19. Site Settings
Portal sites have Site Settings, which affect display and functionality on your site
Changing Site Settings can have unforeseen consequences
Please contact PMG if you want to change Site Settings

20. Special Requests New Ideas are Great!
PMG wants to help you implement these ideas on your sites
Recently, we have had several requests to implement new ideas (designs, functionalities, etc.)
We spend time, energy, and resources learning new technologies and methodologies
Existing and planned work must be pushed back to accommodate this process

21. Special Requests
To help streamline the process and make maximum use of resources, please vet these new ideas before bringing them to PMG
Check with stakeholders
Make sure Agency Management is on board with the idea and/or design
Create rough mockups and approve them
Understand that working models will not be available for every stage of the process
If the number of these requests continues to grow, PMG may have to limit Iterations and/or Working Model versions

22. Google Analytics Google Analytics has been running for over 1 year now
All DSF sites are tracked
A few sites that are not on DSF are tracked
Webmasters installed the provided code on each page of the website to be tracked
If GA tracking code is not on your sites, no statistics have been gathered since January 1, 2011
Google Analytics Training

23. 2011 Web Traffic Statistics

24. 2011 Web Analytics Number of Portal Sites Tracked – 137
Number of non-Portal Sites Tracked – 14
Number of Sites NOT Tracked – 82
All non-Portal

25. 2011 Web Analytics – Page Views
Page View – The total number of times any page is viewed by any visitor
Total Page Views – 159,662,864
26 Sites with over 1 million Page Views
5 sites with over 10 million Page Views

26. 2011 Web Analytics – Visits
Visit – The number of times a visitor comes to the site (initiates a session)
Total Visits – 42,778,054
10 sites with over 1 million Visits
New Visit – Count of visitors that have never been to your site before. Given as a percentage of total visits
New Visits – %
29 Sites had over 50% of their visits from new visitors

27. 2011 Web Analytics – Mobile Visits
Total Visits – 42,778,054
Mobile Visits – 2,983,161
Percentage of Total Visits – 6.97%
12 sites with over 10% of visits from mobile

28. 2011 Web Analytics – Bounce Rate
The percentage of single-page visits
i.e. The visitor left the site from the entrance page, thereby only viewing a single page during the visit
Bounce Rate – %
58 sites had more than 50% of their visits as single-page visits

29. 2011 Web Analytics – Site Speed
Average time (in seconds) it takes to load a page
New metric added in September 2011
Average Load Time – 1.58 seconds
9 sites take over 3 seconds, on average, to load a page
5 sites take over 5 seconds, on average, to load a page

30. 2011 Web Analytics – Top Browsers

31. 2011 Web Analytics – IE Versions

32. 2011 Web Analytics – Top Screen Resolutions

33. 2011 Web Analytics – Hits By Hour of the Day

34. Other Services

35. Streaming Video

36. Streaming Video Service
DAS/BEST provides hosting for Streaming Video
Internal Streaming Video is hosted at BEST
External Streaming Video is hosted at Unreal Video
Service is currently Free-Of-Charge for Agencies
Unreal provides 50 GB of storage and 1000 GB of data transfer per month
If we exceed either, cost to Agencies will have to be re-evaluated
DAS/BEST does NOT currently provide Video Production Services

37. Streaming Video Service
More details are provided on the CPI site, including:
Differences between Streaming and Downloaded Video and recommendations for when each should be used
Video Production Services offered by the State
Process for uploading a Streaming Video
Accessibility Requirements
To use this service, submit a Work Request

38. Online Phone Directory

39. Online Phone Directory
Employee Information and General Agency Contacts
Recommend you review the General Agency Contact page for your agency to ensure it is updated
For information on how to update the directory go to

40. SurveyMonkey

41. Survey Monkey SurveyMonkey is a GUI-based survey creation tool
DAS/BEST offers this service free-of-charge
Create unlimited number of surveys
Produce reports on survey results

42. SurveyMonkey – Getting Started
Design your survey
Get design approved by Management
Submit a Work Request ticket
Schedule time to come to BEST to create the survey
SurveyMonkey only has one User ID, so we all have to share it

43. Portal User Group Meeting Evaluation

44. Next Portal User Group Meetings
July 18, 2012
October 11, 2012

45. Open Discussion