1. ADMINISTRATIVE OFFICE MANAGEMENT

2. ADMINISTRATIVE OFFICE MANAGEMENT
Chapter 1
The Evolution of Management Practices
Chapter 1

3. Schools of Management Thought
The Classical School
The Behavioral School
The Management Science School
The Quality Management School
The System School
Chapter 1

4. TRANSPARENCIES - AOM (ODGERS)
Skills Needed by AOMs
Conceptual
analyzing problems, devising solutions
Human
communicating with and motivating workers
Technical
work-related skills
Chapter 1

5. Levels of Management TOP Examples: Chief Executive Officer, President
MIDDLE
Examples: Administrative Manager, Department Head, High School Principal
SUPERVISORY
Examples: Supervisor, Lead Secretary, Department Chair
Chapter 1

6. Functions of Management
Planning
answers what to do, how to do it, when to do it
Organizing
gets things done
Leading
reinforces positive influences that increase desired outcome
Controlling
assures that what is planned actually gets done
Chapter 1

7. Basic Principles of Management
Define Objectives
Accept Responsibility
Unit of Functions
Utilize Specialization
Delegate Authority
Report to One Supervisor
Limit Span of Control
Centralize or decentralize managerial authority
Chapter 1