1. The impact of digital literacy on Office 365 user adoption
5/24/2018 4:03 PM
THR2181
The impact of digital literacy on Office 365 user adoption
Tracy van der Schyff
Microsoft 365 Coach & Catalyst
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2. 5/24/2018 4:03 PM
In this age of digital disruption we should take a step back and have the digital literacy discussion. We might have to change our thought process around training and empowering people.
What is Digital Literacy – 8 pillars
How Microsoft Office 365 supports digital literacy
Literacy statistics and ROI on training
Why does Digital Literacy affect user adoption?
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3. What is digital literacy? And how does Office 365 support this?
5/24/2018 4:03 PM
What is digital literacy? And how does Office 365 support this?
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4. 5/24/2018 4:03 PM
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5. Critical Thinking and Evaluation
5/24/2018 4:03 PM
Critical Thinking and Evaluation
The objective analysis and evaluation of an issue to form a judgement.
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6. 5/24/2018 4:03 PM
E-Safety
The condition of being protected from or unlikely to cause danger, risk, or injury (online).
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7. Cultural and Social Understanding
5/24/2018 4:03 PM
Cultural and Social Understanding
Self-awareness as well respect of other cultures.
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8. Collaboration The action of working with someone to produce something.
5/24/2018 4:03 PM
Collaboration
The action of working with someone to produce something.
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9. 5/24/2018 4:03 PM
Curate Content
Content curation is the process of gathering information relevant to a topic or area of interest.
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10. Proficient Communicator
5/24/2018 4:03 PM
Proficient Communicator
Communication is the exchanging of information by speaking, writing, or using some other medium.
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11. 5/24/2018 4:03 PM
Creativity
The use of imagination or original ideas to create something; inventiveness.
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12. Practical & Functional Skills
5/24/2018 4:03 PM
Practical & Functional Skills
Practical: Of or concerned with the actual doing or use of something rather than with theory and ideas. Designed to be practical and useful
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13. Literacy Statistics and ROI on Training
5/24/2018 4:03 PM
Literacy Statistics and ROI on Training
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14. 2011 – 2015, 33 Countries, OECD, 215,942 People age 16 to 65
5/24/2018 4:03 PM
100 %
75%
50%
25% 0%
Level 3
Strong
Level 2
Medium
Level 1
Poor
Below 1
Terrible
Can’t use computers
Japan*
USA
OECD Average UK
Australia
Germany
Canada
Netherlands
Scandinavia
Singapore
2011 – 2015, 33 Countries, OECD, 215,942 People age 16 to 65
Source: The Distribution of Users’ Computer Skills: Worse Than You Think
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15. 2 1 3 Level 3 Level 2 Level 1 Below Strong Medium Poor Terrible 5% 26%
Level 3
Level 2
Level 1
Below
Strong
Medium
Poor
Terrible 5%
26%
29%
40%
Use of both generic and more specific technology applications
Some navigation across pages and applications is required to solve the problem. The use of tools (e.g. a sort function) is required to make progress towards the solution.
Use of both generic and more specific technology applications
Online Forms
Some navigation
The use of tools (e.g. a sort function) can facilitate the resolution of the problem.
Use of widely available and familiar technology
software or a web browser
Little or no navigation required
The problem may be solved regardless of the respondent’s awareness and use of specific tools.
Well-defined problems One Function
Generic interface
No Navigation
Meet one explicit criterion
Without reasoning
No transforming of information
Few steps
No sub-goal
26% of these are not able to use a computer at all.

16. 5/24/2018 4:03 PM
“19.8 per cent of business time – the equivalent of one day per working week – is wasted by employees searching for information to do their job effectively.” Source: A Fifth of Business Time is Wasted Searching for Information, says Interact
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17. 5/24/2018 4:03 PM
“Training is likely to have a major impact on productivity: the study reveals that those who have attended a course gain 33 minutes of productive time each day. ” Source: Lost productivity due to IT problems and inadequate computer skills in the workplace
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18. Salaries = 1,000,000
33 minutes per day ‘saving’ for 69% of your users
Training cost of approximately = 60,000
ROI of 950%
* Based on ZAR and average SA salaries / training cost

19. Why would poor digital literacy affect your Office 365 User Adoption?
5/24/2018 4:03 PM
Why would poor digital literacy affect your Office 365 User Adoption?
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20. Thank you

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5/24/2018
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22. 5/24/2018 4:03 PM
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.