1. Oral and Written Presentations
Development of National Coding Standards within the Czech DRG System
Oral and Written Presentations
Paul McCallion

2. Assess the Audience for:
Development of National Coding Standards within the Czech DRG System
Assess the Audience for:
What they know about the topic
Their previous experience
What you want them to do as a result of the communication?
Likely impact of related factors on understanding
Likely attitude

3. Characteristics of Effective Communication
Development of National Coding Standards within the Czech DRG System
Characteristics of Effective Communication
Simple message
Summary
Full message
Action to be taken
Summarise key points

4. Characteristics of Effective Communication - 2
Development of National Coding Standards within the Czech DRG System
Characteristics of Effective Communication - 2
Message tailored to the audience
Use of visual aids, stories, examples
Use of repetition and follow up
Actively involve the audience
Discussion
Questions – from and to audience
Activities

5. Making Presentations Effective
Development of National Coding Standards within the Czech DRG System
Making Presentations Effective
‘When I hear, I forget
When I see, I remember
When I do, I understand’
Chinese Proverb

6. Effective Written Communications - 1
Development of National Coding Standards within the Czech DRG System
Effective Written Communications - 1
Clear and simple
Large type, spaces, bold letters
Highlight key points and / or actions
If a long presentation, use summaries, indexes, contents & headings to enable easier access

7. Effective Written Communications - 2
Development of National Coding Standards within the Czech DRG System
Effective Written Communications - 2
Long enough for the subject – short enough for the message
Avoid or explain technical language, jargon and abbreviations
Give background information separately from the main message
Use bullet points where possible / appropriate