1. Measuring end user experience in virtual desktops
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THR3066
Measuring end user experience in virtual desktops
Benny Tritsch
Founder & Principal Consultant
DrTritsch.com |
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2. Communities VDI Design Benchmarking Workspace Analytics Community
Advisor
Advisory Board
Investor

3. Virtual Desktops & Remote Workplaces
Hyper-V

4. Relevant Remote End User Experience Factors
Remoting protocol (Codec, protocol stack, streaming)
Application type (GDI, DirectX, OpenGL, video, …)
Host (server hardware & hypervisor, GPU support)
Guest VM (Windows version, remoting components)
Endpoint (client hardware & software, screen resolution)
Network (TCP/UDP, bandwidth, latency, packet loss, VPN)
Control plane (connection broker, gateway, …)
In shared environments: other users (noisy neighbors)

5. Benchmarking Workflow
Build
Measure
Analyze

6. Building a Remote Desktop Benchmarking Lab
Endpoint Device
Host
Guest VM +
Test Software
Network
WanEmu
Record
Archive
Data Recorder
Telemetry
Secondary
Users
Primary
User
Firewall
Lab Controller
“REX Tracker”
Control

7. Producing Synthetic User Workloads
Primary Workload Sequences
Secondary Workload Sequences
45-90 sec
60-90 min
Start applications
Start application
Media Formats
GDI
Video
Flash
HTML5
DirectX
OpenGL
Personas
Task Worker
Info Worker
Power User
Office User
Knowledge Worker
Media Designer
Start applications
Save telemetry data
Save telemetry data

8. Measuring Remote End User Experience (REX)
Perceived user experience
User interface response times - click to noticeable action and application start times
Graphical output performance
Screen refresh cycles - frame rates, flicker
Supported graphics and media formats
Dropouts, blurriness and artefacts - media quality
Remote end user experience cannot be represented by a single score
Solution: REX Analytics = screen videos + correlated telemetry data

9. Analyzing and Comparing Test Results

10. Videos http://www.rdsgurus.com/rdp10-versus-pcoip-on-hyper-v-with-dda/
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Videos
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11. Questions? Benny Tritsch
5/18/ :19 PM
Questions?
Benny Tritsch
DrTritsch.com |
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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Tech Ready 15
5/18/2018
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© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

13. 5/18/ :19 PM
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.