1. Backup, Archive & Recovery
(aka EZ-Backup)
Laurie Collinsworth
20-Sep-2016

2. Agenda Introductions Service Description Value Proposition Metrics
Cost
Security
More Information
Q&A

3. Introductions Service owner: Laurie Collinsworth
Service manager: Robert Talda
Other service delivery team members:
David Beardsley
Paul Zarnowski
Ross Boyer
Other Service Help Desk staff

4. Service Description
Service name: Backup, Archive & Recovery (aka EZ-Backup)
Product(s):
IBM Spectrum Protect aka, Tivoli Storage Manager (TSM), (ADSM)
Brief text description: Fee-based, automated, remote backup/archive/storage service that will automatically back up your workstation or server files, and allow you to restore them yourself.
Available to:
Faculty, Staff
Fee? Yes
Service tier: One

5. Service Description - Continued
The service is capable of handling a very wide range of data protection and archive requirements, to protect a wide variety of data types using a single, leveraged solution, including:
Workstation files
Server files
File servers (including Shared File Service)
Databases
VMware servers
Exchange servers (including non-CIT)
Et. Al.

6. Service Description - Continued
The service can also be used to archive data for longer-term storage. This is different than backup, which is used for data protection.
A second, off-site copy of all data stored via the service is maintained at the WCM data center in NYC.
The service is used to facilitate the Electronic Discovery process for active litigation cases.

7. Value Proposition
Protects against loss of data due to a variety of causes:
User error – restoring a prior version of a file
Software / system error – restoring prior to corruption
Hardware failure
Site failure – backup data is stored in 2 separated locations
Theft
Malware (e.g., viruses, ransomware, etc)
Loss of data can result in:
Financial Loss
Productivity Loss
Reputational Harm
Protects against data loss due to a variety of causes (listed)

8. Value Proposition - Customer impact
Backups are automated; no need to remember to do them
Users with admin access can restore files by themselves
Backups can be tailored to meet a variety of needs
Archive feature provides for archival of files on easily accessible media (no manual intervention required)
Backups are automated, so you don’t have to remember to do them. A backup is only useful if it’s there to restore from!
Users can restore files themselves, using a GUI or CLI, but support is available for those who need help.
Backups can be tailored to meet almost any need. The Spectrum Protect software is very flexible.

9. Value Proposition – Key benefits
Risk mitigation
Economies of scale
Automated monitoring
Storage life-cycle migration
Users need not be concerned whether their data is stored on disk, tape, or in the cloud
Data is transparently moved between generations of storage
2-site protection; geographically distant locations
Mitigates the risks mentioned before.
The more a centrally supported service is used, the better are the economies of scale.
Automated monitoring is in place to notify you if there is a potential problem with your backups.
You don’t need to worry what storage your data resides on. The service takes care of migrating data from older generations of storage to newer generations, without the end user needing to be aware of this.
Data is stored at 2 geographically distant locations, to protect against a site-catastrophe.

10. Metrics FY16 Q4 FY 16 Q4 Metrics # of Subscribed Systems 6,272
Data Occupancy (TB)
2,150
Availability
100%
Changes (upgrades, patches, etc.) 9
The quarterly metrics are at
As of now (11-Aug), the metrics for Changes, etc, had not been updated yet.

11. Metrics - History

12. Costs Cost to deliver the service: Fee for service: Yes
FY 16 Total Cost
$1,125,781
Hardware* & Software
$592,437
Labor
$500,674
Staff Support
$5612
Administrative Overhead
$27,058
*Hardware cost includes Depreciation & Maintenance
Costs are provided by Scott Sheavly, costs do not exactly match the quarterly metrics page
Fee for service: Yes
Rate for workstations: Typically $3.50-$5.50 GB/month
Rate for servers: Dependent upon size
Unit cost: $0.52/GB/year

13. Monthly Rates Description EZ-Backup Storage Monthly Rate
Base Rate (per system)
Up to 35 GB
$5.50
Base Rate (51+ systems/dept)
$3.50
Extra Storage Rate (first 15 GB)
(aggregated across all systems in dept)
35 GB to 50 GB
$0.03/GB
Extra Storage Rate (>15 GB)
Over 50 GB
$0.02/GB
>100 GB Static Storage Rate
(used for large collections of static data)
Over 135 GB
$0.01/GB

14. Security What risks does use of the service mitigate?
Financial or time loss due to loss of data
Reputational harm due to loss of data
Sensitive Data Loss Notification costs
How does the service mitigate risks?
Enables restoration of lost or stolen data
Enables restoration of data encrypted via Ransomware
Identifies data residing on stolen equipment (laptop)
Legal Discovery

15. More Information
Service web page: -
Service level expectations: -
Service catalog entry: -
Service quarterly report: -

16. Questions?