1. Optimizing Utility Operation Through the Use of Voluntary Standards
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Eva Nieminski, Ph.D.
Utah Department of Environmental Quality

2. Water Utility Concerns
Heightened regulatory requirements
Minimal technical assistance from regulatory agencies
Stakeholder interest in proven utility efficiency and effectiveness
Tightening budgets and needs to reduce costs without risk to quality
Closer public scrutiny of tap water quality and health issues
Greater concern about environmental issues
Do more with less

3. Optimization of Utility Operations
Fosters excellence in water utilities
Encourages continuous improvement
Provides confidence to utilities, the public, and regulatory agencies
Provides a framework for self-evaluation, counsel, and assistance to utilities
Instills consumers with confidence
and satisfaction in their utility services

4. Introduction of AWWA Utility Management Standards
“G-series” standards
Developed by AWWA volunteers: consultants, operators, regulators
ANSI certified
Guidebooks developed
to assist in self-assessment

5. Utility Quality Management Program Overview
Voluntary effort
For all utility types and sizes
Self-assessment by operators
Performance can be verified by peer evaluators
Outcome-oriented: water quality,
public health protection
Above and beyond regulations

6. Utility Performance Optimization Tool
”Conformance with Utility Management Standards will enhance public confidence while demonstrating continuous improvement efforts”

7. Testimonials
“Applying the G-Series voluntary standards to utility operations helps to manage utilities in a way which guarantees peace of mind”
Assures continuity in performance optimization
Encourages development of standard operating procedures
Provides means to keep the institutional knowledge
Introduces tools to maintain safe performance based on good practices and not just good luck

8. Standards and Guidebooks
Water Treatment Plant Operation & Management
Distribution System Operation & Management
Source Water Protection
Utility Management System
Business Practices
Security Practices
Communications & Customer Relations
Emergency Preparedness Practices
Water Conservation Program
Wastewater Treatment Plant
Operation & Management
Wastewater Collection Systems
Reclaimed Water Programs
Wastewater Pretreatment
Biosolids Handling & Management
Direct Potable Reuse
Stormwater Programs Operation