1. Monitoring Endpoints with CQD
Seth McClure

2. About SOF
The shift to the cloud requires rethinking how enterprises and partners Plan, Deliver and Operate Skype for Business. The Skype Operations Framework (SOF) provides a multi-faceted approach to the successful deployment of Skype for Business, providing
Practical guidance, recommended practices, tools and assets to enable enterprises to plan, deliver and operate a reliable and cost effective Skype for Business Service in the cloud.  
A common understanding of the Skype for Business online lifecycle for customers and partners to effectively engage and drive Skype usage and customer success. 
Training for customers and partners via Skype Academy
Feedback mechanisms to capture and incorporate updates from the field
To find out more please visit

3. Video disclaimer CQD and SOF are living frameworks
We innovate on a constant basis
New content will be added, existing content will be updated
By the time you watch this video, some details might be different
For major changes, new videos will be created
For most recent videos go here
This is the January 2017 version of this video

4. Monitoring Endpoints with CQD

5. About this Series of CQD Videos
CQD Online Introduction
CQD Basic Concepts
Managing CQD Reports
Managing a high quality deployment with CQD
Audio Quality investigations with CQD
Monitoring Endpoints with CQD
We are here !

6. About this Video
In this video we will explore device and client endpoint data available in the Call Quality Dashboard (CQD). After this video you will be able to track the below elements in CQD to help create and maintain a healthy endpoint configuration.
Client applications
Audio devices and drivers
Wireless adapters and drivers

7. Tracking the Client Application
Why is this important?
Track how current client applications are staying
Understand what types of clients are being used
Data elements available in CQD
User Agent Category
Client App Version
User Agent

8. Demo Example client version report Client release page
Possible dimensions, filters, and measurements
Client release page

9. Tracking Audio Devices
Why is this important?
Track how current device drivers are staying
What devices are being used and have they been certified for Skype for Business
Data elements available in CQD
Capture Dev
Capture Dev Driver
Render Dev
Render Dev Driver
NOTE: Render = Speaker & Capture = Microphone

10. Demo Example audio device report
Possible dimensions, filters, and measurements
Identify well known onboard audio devices
Skype for Business solutions catalog

11. Tracking Wireless Adapters
Why is this important?
Track how current device drivers are staying
Data elements in CQD
Second Wifi Vendor Driver
Second Wifi Vendor Driver Version

12. Demo Example wireless adapter report
possible dimensions, filters, and measurements

13. Summary
In this section we covered how to monitor data about the endpoints in CQD. You can now:
Track the usage of client versions and determine how current of a version is being used
Determine what audio devices are being used and whether these devices have been certified by Skype for Business
See wireless adapter driver manufacturers and versions.

14. Contribute to SOF What works (and what doesn’t)?
Anything incorrect, missing or other feedback ?
Let us know!
Discuss SOF with your peers and the SOF team
Learn more about how others are applying SOF to their projects
Discuss!

15. Resources All about SOF Stay up to date with the SOF blog
Stay up to date with the SOF blog
Skype Academy on SOF training