1. Economic and Management Performance General Framework
Presented by
Keld Ludvigsen
Director of Finance CAA Denmark and Chairman of ANSEP

2. The process
ANSConf 2000

3. The process
ANSConf 2000
ICAO policies
Doc 9082

4. The process ANSConf 2000 Develop and collect data Evaluate and improve
quality of services
Use in support of
investment decisions
User consultation
Transparency in costs
ICAO policies
Doc 9082

5. The process ANSConf 2000 ICAO policies Doc 9082 ICAO guidelines

6. The process ANSConf 2000 ICAO policies Doc 9082 Performance Management
Areas of measurement
Applying results
ICAO guidelines
Doc 9161

7. The process ANSConf 2000 ICAO policies Doc 9082 ANSEP Preparation
SPans 2007
ICAO guidelines
Doc 9161

8. The process ANSConf 2000 ICAO policies Doc 9082
Performance Management and Measurement for Air Navigation Services Providers
ICAO guidelines
Doc 9161

9. Performance Management Process

10. Performance Management Process
Define objectives of ANSP
Consult with users and stakeholders
Identify main ANSP cost drivers
Select ANSP performance indicators
Establish performance targets
Create and implement a plan
Measure and assess ANSP performance
Publish information on results

11. Performance Management Process
Define objectives of ANSP
Consult with users and stakeholders
Identify main ANSP cost drivers
Select ANSP performance indicators
Establish performance targets
Create and implement a plan
Measure and assess ANSP performance
Publish information on results

12. Necessary Provision Effective governance structure
Develop/update appropriate management systems
Use international reporting and accounting standards

13. Adoption of Goals and Objectives
Understand ANSP contribution to overall performance
Focus on outcome and activities
Limited numbers
Improving safety, productivity, quality and cost-effectiveness
Measurable

14. Setting Targets Defined external Relate to ANSP’s ongoing efforts
Internal performance indicators
Comparison among ANSPs
Developed in consultation with managers concerned

15. Consultation

16. Consultation Opportunity to have their say Engaged from an early stage
Establish an agenda for formal consultation
Clarify the process and the stakeholders
Use methods appropriate for the subject
Documents easy to understand
Enough time
Reasoned response by interested parties
Responses acknowledged
Well documented decisions

17. Economic and Management Performance General Framework
Presented by
Keld Ludvigsen
Director of Finance CAA Denmark and Chairman of ANSEP