1. The basic abc’s of pharmacy: why we do what we do
Northland Association of Pharmacy Technicians
Michael A Moné
September 16, 2017

2. Learning Objectives
Identify opportunities for excellence in pharmacy technician practice
Identify behaviors essential to achieve patient care objectives
Describe characteristics of effective teamwork

3. C
C is for Characteristics

4. Characteristics - General
Present
Presentable
Punctual
Prepared
Polite
Proficient
Proactive
Adapted from Franklin J Medio

5. Characteristics - Personal
Appearance
Demeanor
Reliability
Competence
Ethics
Poise
Etiquette
Written Correspondence
Organizational Skills
Accountability
Adapted from Chris Joseph, Demand Media

6. B
B is for Behaviors

7. Behaviors - Teamwork Emotional intelligence of each team member.
A good mix of introverts and extroverts.
They share the same stories.
They make time for humor.
They communicate proactively.
Great leadership and followship.
Respect.
Shared values.
Shared commitment to excellence.

8. Professionalism
A predicate to professionalism is an understanding of “professional.”
Professional
Unique knowledge and skills
Subject to ethical standards
Act in the interest of society
Autonomy

9. pro·fes·sion·al prəˈfeSHənl/ adjective noun
of, relating to, or connected with a profession
(of a person) engaged in a specified activity as one's main paid occupation rather than as a pastime
noun
a person engaged or qualified in a profession

10. pro·fes·sion·al·ism prəˈfeSHənlˌizəm/ noun: professionalism
the competence or skill expected of a professional.
"the key to quality and efficiency is professionalism"
the practicing of an activity, especially a sport, by professional rather than amateur players.
Pharmacy is a full contact sport and it clearly is not for amateurs.

11. Opportunities
Pharmacist and Technicians

12. How do Technicians Facilitate the Practice
Knowledge
General or Core
System Specific
Experience
Licensure
Accountability
This will require a fundamental shift in how we regulate and how pharmacies manage the workplace

13. Statutory/Regulatory Obligations
How to practice at the top of the license?
Reduce the statutory and regulatory obligations that are not “value add” to the public
Reduce the misperception within the profession of what is essential to meet the statutory/regulatory obligations to the public
Empower pharmacy technicians who have demonstrated knowledge, experience and competence with tasks that do not involve clinical decision-making, i.e. execution
Advance the licensure of pharmacy technicians with a discrete scope of practice
Shift obligations to the permit that are not clinical, i.e. remove the statutory/regulatory obligations from the PIC/PDM

14. Path Forward
Create a dual path for the advancement of pharmacist professionally concomitantly with the advancement of opportunity for pharmacy technicians
Expanded duties for each….as pharmacists duties change the statute and regulations back fill the tasks removed and place within the scope of the pharmacy technician
Implement changes to definitions and application of supervision
Use technology to facilitate changes to pharmacist practice and abilities to supervise technician tasks

15. A
A is for Advancement

16. Achievement of Value Proposition
New Statutory/Regulatory Paradigm
For Pharmacists – the Negligence Standard
What would a reasonably prudent pharmacist do under similar conditions and circumstances? Prevailing community standard analysis
Has the pharmacist kept up with the changes in pharmacy practice and are they competent as evidenced by circumstantial markers….CE, peer-review, etc
For Technicians – the Performance Standard
Shifting task based activities to technicians the assessment becomes
Done or not done
How is it done: correctly or not

17. Expectations Involvement Continuous Quality Improvement Teamwork
Lend your skills to better society and pharmacy
Continuous Quality Improvement
Personal and Work
Teamwork
Awareness of responsibilities
Clinical
Personal
Pharmacy
Cheerleader

18. Why we do What we do

20. Thoughts/Comments/Questions. Michael A Moné michael
Thoughts/Comments/Questions? Michael A Moné