1. « Do ICTs Matter to the Poor
« Do ICTs Matter to the Poor? » How can we maximise the impact of ICT as tools to empower the poor and narrow economic and social divides?
M. El Hadj Gley, CEO & Chairman of La Poste Tunisienne
WSIS: November 2005 (Tunis, Tunisia)
Thank you Mr. Chairman.
Good morning Ladies and Gentlemen,
It is a great pleasure for me to participate to this important InfoDev forum dealing with “Do ICTs Matter to the Poor?”
I would like to Mr Mostafa Terrab, the dynamic program manager for giving me this opportunity and let me switch to the french language and I invite the english speaking participants to get their headphones.

2. ? I. Do ICTs Matter to the Poor? A puzzle of challenges
Bridging the digital divide – Connecting the World
Appr villages around the world without any kind of connection
U.N. Goal : connecting communities worldwide by 2015
Digital Divide
FROM : ICT penetration and Internet connectivity
(fixed phone, mobile phone, Internet,…)
TO : Access to advanced e-applications, e-Content
Advanced applications in business process,
Content management systems, online
services, e-learning & training…
e-Post : Postal Network & Services can be a Key Driver
a worldwide network of post offices
e-post bridges the digital divide :
- to bring the internet communication & ICTs services at the doorstep of people living even in remote and rural areas of countries - to business customers VSE (Very Small Enterprises)
e-Post provides e-Government facilities

3. II. Using ICTs to improve services for all : the case of Tunisian Post
4 Key success factors
1. Computerization of the post offices network
7% of population ( citizens) is received daily in the postal network
1000 post offices
E-Counter : an electronic front-office with integrated computer applications
Savings
Bank accounts
Money orders
Bill payments
Registered letters
Stamps
Secured electronic mail boxes
Prepaid cards,…
Electronic operations per day
2. Electronic Finance, Electronic Payment … a convenient solution
Abroad
Domestic
3. Postal on-line services via Internet :
4. Interactive Internet Terminal
Services : , payment, printing, searching,…
Electronic postal services
Free and paying Internet services
Electronic postal adresses

4. Electronic Money Transfer Platform
III.Some Achievements, some examples
1. Postal Saving accounts
Number of Postal Saving accounts
Thanks to ICTs use in post offices
Thousands
An average of one saver per home
An average of Funds deposit per account : 500$
2. Electronic solution for money transfer from abroad
IFS
Eurogiro
Western Union
Swift
2004 results
- operations :
- amount : 347 Millions $
2005 results
+ 25%
(average :450$ / transfer)
3. Domestic Electronic Money Transfer Platform
Electronic Money Transfer Platform
CNSS
Network
Network
ONOU
Post Office online payment
2005 result of 9 first months :
Electronic money order : 1,2 million citizens (12% of population) have transferred electronically 193 million TND (average :120$ / transaction)
e-Pension : 2,5 million retirement pensions were paid electronically for an amount of million TND
e-Student grant : university scholarships (grants) have been paid electronically for an amount of 42 million TND

5. 4. On-line postal products & services
e-DINAR : prepayed electronic purse
e-transactions
- Multi-Use :
Internet purchasing goods and services
ATM money withdrawal
Point Of Sale Electronical payment terminal
Electronic Bill payment and presentment solution via Internet
Using e-Dinar purse
Potential Market
Viewing and paying bills via Internet : telephone, water, electricity, ADSL...
Start up : 2003
30% of invoices payed at the post offices
Distance universities without moving
Using postal electronic purse e-Dinar
Distance Services offered : ( students)
Distance registration, Transportation distance subscription, Booking in university cities
2005 : registered students
2006 : all students
Donations to National Solidarity Fund : in Post Offices & via Internet
e-Commerce facilities : 200 e-Merchants connected to the postal payment platform

6. Handicraft THANK YOU Mr. El Haj Gley dg@poste.tn www.e-fleurs.poste.tn
thank you for your attention
THANK YOU
Mr. El Haj Gley
CEO & Chairman of la Poste Tunisienne