1. LBC Plus International Branches

2. LBC PLUS
our new loyalty and rewards program that gives perks and privileges to customers the more they transact with LBC
consolidates all customer incentives to offer more value to customers
manifestation of our big move: from being Hari Ng Padala to We Like To Move It; from transactional to relational

3. LBC Plus Card (PH, HK, Taiwan and Australia)
Rewards Card
Earn Digital Rewards (Stamps or Spin Tickets) every time you transacts with LBC
As a reloadable Cash Card
Simple and accessible reloading through any LBC branches (PH only) and earn e-cash as you reload) Earn P2 for every P1000 reload
As a Debit Card
Use it anywhere as instant cash with PVB partner merchants worldwide
Serves as KYC / valid ID for branch transactions (ease of transaction)

4. LBC Plus Card (NAM, EU, ME & other Asiapac)
Rewards Card
Earn Digital Rewards (Stamps or Spin Tickets) every time you transacts with LBC
Serves as KYC / valid ID for branch transactions (ease of transaction)

5. How to Become a Member Microsite LBC Branch
Register online through our website,
Customer can claim the card at any LBC Branch with any valid ID.
LBC Branch
Visit any LBC Branch, fill out an application form and provide any valid ID.
Customer can claim the card immediately

6. How to Earn Perks
Transact at any LBC Branch
Engage in LBC Seasonal Promos and other activities
Reload your LBC Plus Card and earn Cash Plus reward (PH only)

7. How to Redeem Perks and Rewards
Flash your card to LBC Plus partner merchants and avail discounts.
Visit any LBC branch and redeem away your premium items and freebies!
Use your e-Cash point to buy anything you want (PH only)

8. Step by Step Procedure Branch registration
Searching and viewing of customer record
Rewards inquiry for Promos, Coupons, Spin Tickets and Cash Plus
Rewards redemption
Updating of LBC Plus Card Number due to lost/stolen
Card releasing if registered from Microsite / Mobile App
Digital rewards
Password and websites

9. Branch Registration Step 1:
Using the internet browser, type the website
address. lbcplus.lbcexpress.com/backend
LBC Plus log in screen will be
displayed.
Login using your assigned Username and
Password.

10. Branch Registration Step 2: After logging in, user will be redirected
to the LBC Plus home page. Select “Customer”
to create new customer record.

11. Branch Registration Step 3:
User will be redirected to Customer Page and
to select “Register New Customer”.

12. Branch Registration Step 4: User to fill out the following
information and click “Submit”.
Personal Information
Address
Contact Information
Employment Details
Valid IDs
Other Information
LBC Plus card information (16 digit LBC Plus Card Number)
Step 5:
Click “OK” to confirm
registration/creation of new
Customer record.

13. Branch Registration Step 6: Confirmation “Success” will appear
on the upper left corner to confirm that
new record was successfully saved and
added.

14. Branch Registration Step 7:
After clicking Submit, user will be redirected to “Photo Capture”. A confirmation will
be displayed once capture is successful. – Click the camera logo to take picture.
User to capture photo of the Customer if available.
Click “Proceed ID Capture” to capture photo of the ID.

15. Branch Registration Step 8:
Click camera logo to capture picture of the ID.
User to capture photo of the ID if available.

16. Branch Registration Step 9:
Photo of the customer will be reflected in the system as well as the ID.

17. Searching and Viewing for Customer Record in LBC Plus
Step 1:
Click on “Customers” button on the
modules tab located on top of the page to go
to the Customers List View page.
User can search for new/existing customer record via the following:
First Name
Last Name
LBC Plus Card Number
Customer ID
KYC Card Number

18. Searching and Viewing for Customer Record in LBC Plus
Step 2:
Customer record will be pulled up. Click “Profile” button to view the profile of the customer.

19. Rewards Inquiry – Promos
Promo Tab will show the available
Rewards (Stamps or Points) earned by the
customer.
Step 1:
Click on Promos button beside the
name of the user to view the list of promos and
the number of stamps the user has collected
for a certain promo.

20. Rewards Inquiry – Coupons
Step 1:
Click View Coupons button beside the name of the user to view the list of Unredeemed, Redeemed
and Expired coupons/rewards belonging to the user.

21. Rewards Inquiry – Spin Tickets and Cash Plus
Step 1:
Click on the View Spin Tickets and Rebates button beside the name of the customer to view the Spin
Tickets and Rebates earned by the customer.

22. Rewards Redemption Step 1: Click on the View Promos button beside the
name of the user to be viewed to go to the
Customer's Promo page.
Step 2:
The Rewards page displays the Unredeemed,
Redeemed and Expired rewards by the
customer.

23. Step 3:
On the unredeemed rewards, click on Gift Icon
to redeem the reward.
Step 4:
Click OK to confirm action.

24. Step 5:
“Success” message will appear confirming that reward has been redeemed.
Reward will also be moved to the list of “Redeemed Rewards”.

25. Updating of LBC Plus Card
Step 1:
Search customer record and click “Profile”
User will be redirected to the Customer Page.
Step 2:
Click edit icon beside the LBC Plus Card
Number.

26. Updating of LBC Plus Card
Step 3:
To update a user's card, enter the new card number and
replacement reason and click 'Submit‘
a. Lost Card
b. Stolen Card
c. Tampered Card
d. Damaged Card
Note:
Card replacement request is free of charge until further advice by Money Group.
Step 4:
Release card to the customer.

27. Customer Registration via LBC Plus Microsite and Mobile App
Customer can also register in the LBC Plus micro site.
Address is: www. lbcplus.lbcexpress.com
All customer who register via microsite and mobile app may visit any LBC branch to pick-up his/her LBC+ card. Customer must fill out an application form and submit a valid ID prior claiming the card.

28. Customer Registration via LBC Plus Microsite and Mobile App
Scenario:
Customer walks into the branch and claim his/her LBC Plus Card.
Branch Associate ask for a valid ID from the customer and pulls up customer record in LBC Plus.

29. Customer Registration via LBC Plus Microsite and Mobile App
3. Once customer record is found, ask customer to completely fill out and sign the application form.
BA to check the completeness of the form, put the customer’s assigned LBC+ card number and the associates signature who handled the transaction.

30. Customer Registration via LBC Plus Microsite and Mobile App
4. Branch Associate to update the customer record and will assign an LBC Plus Card
Number. Capture photo and valid ID of the customer if available.
5. Release the LBC Plus card to the customer and proceed to regular transaction.

31. Digital Rewards Stamps and Spin Tickets – Customers may
earn Stamps or Spin Ticket the more they
transact with LBC.
Customer may also earn additional Spin
Tickets when they competed the following
actions.
One (1) Spin Ticket allows the customer to
play three times (3x).
*For prize redemption, please refer to the
redemption slide.

32. User Credentials and Websites References
LBC Plus Microsite:
LBC Plus backend: lbcplus.lbcexpress.com/backend/
Default Password: changepassword
*Please send an to IT Service Desk for password reset and
account unlocking concerns.

33. Thank you