1. Wayne McCollin Lothian & Borders FRS
Stress
A Case Study
Wayne McCollin Lothian & Borders FRS

2. Background
Integrated Team Structure
Fully Qualified
Trust and Space

3. Health and Safety Manager SDM Operational Safety
SDM Occupational Health
SDM Fitness Advisory
Medical Officer
Occupational Health Practitioner x 2
WM (B) Ops Safety x 2
Fitness Adviser x 2
Administrator
SDM Catering and Cleaning

4. The Survey
• Why we did it
How we did it
What have we gained from it

5. Why?
Service Values
Rapidly Changing Working Environment
Key Health Theme

6. Risks
• Raised Expectations
Political Fallout and Media Interest
Opportunistic Behaviour

7. How
• Choosing The Right Tool
Executive Buy-in
Communication

8. The Mail Shot • The Questionnaire Covering Letter From Director HR
Information on all of the health and well being support services that the Service makes available
SAE

9. Points for Consideration
• Responsibility and Accountability
Confidentiality
Timing

10. Managing the Process
• Fire Authority
FRS Managers
Workforce

11. The Findings
• Demands
Control
Support
Relationships
Role
Change

12. Findings
• Stressors at all levels
Vulnerable Groups
Remedial Action Required

13. Focus Groups
• Facilitated by Professionals
Explored the Perceptions
Agreed Actions where Appropriate and Possible

14. Follow Up • Feedback on Agreed Action Plans Further Communication
Revised Service Information Days
Fire Authority Reporting
Survey Planned 2008

15. What Have We Gained • Experience Understanding
Sickness Rates Reduced Significantly
Recognition
Trust

16. Further Information • Wayne McCollin wayne.mccollin@lbfire.org.uk
Robert Allan

17. Questions?
• Thanks for Listening