1. Supporting Windows 8.1 Krystle Portocarrero | Training Experts Inc.
Brad Joseph | LeX Planner, Microsoft

2. Agenda Module 1: Troubleshooting Startup
Module 2: Troubleshooting Hardware and Device Drivers
Module 3: Troubleshooting Network Connectivity
Module 4: Troubleshooting Group Policy
Module 5: Troubleshooting User Settings
Module 6: Troubleshooting Remote Connectivity
Module 7: Troubleshooting Resource Access
Module 8: Troubleshooting Applications
Module 9: Maintaining Windows 8.1

3. Module 8: Troubleshooting Applications

4. Module Overview Managing Windows Store Apps 20688C
11: Troubleshooting Applications
Module Overview
Managing Windows Store Apps

5. Troubleshooting Desktop Apps
20688C
11: Troubleshooting Applications
Troubleshooting Desktop Apps
Demo: Controlling Desktop App Installation by Using AppLocker
What Is the Application Compatibility Toolkit (ACT)?

6. Methods for Deploying Desktop Apps
20688C
11: Troubleshooting Applications
Methods for Deploying Desktop Apps
Manual installation
Group Policy
Configuration Manager
Windows Intune
Virtualized applications
Inclusion in Windows operating system image

7. Resolving Desktop App Deployment Issues
20688C
11: Troubleshooting Applications
Resolving Desktop App Deployment Issues
The following are methods for resolving desktop app deployment issues:
Run as Administrator
Install the necessary dependencies
Use the ACT
Correct the configuration of AppLocker

8. Troubleshooting Windows Installer Issues
20688C
11: Troubleshooting Applications
Troubleshooting Windows Installer Issues
Use the following process to troubleshoot Windows Installer issues:
Run msiexec.exe
Verify Windows Installer Service startup
Update to the latest version of Windows Installer
Reregister Windows Installer

9. Controlling Desktop App Installation by Using AppLocker
Demo
Controlling Desktop App Installation by Using AppLocker

10. Issues Related to Desktop App Operations
20688C
11: Troubleshooting Applications
Issues Related to Desktop App Operations
Some of the issues that you or your users may encounter include:
Missing features
Incorrect configuration
Poor performance
Errors
Incorrect database connection settings
App blocking by AppLocker

11. Identifying Issues Related to Desktop App Operations
20688C
11: Troubleshooting Applications
Identifying Issues Related to Desktop App Operations
Identify issues by using:
Testing
User feedback
Investigate issues by using:
Error messages
Event logs

12. Resolving Issues Related to Desktop App Operations
20688C
11: Troubleshooting Applications
Resolving Issues Related to Desktop App Operations
Install a needed feature
Some ways to resolve issues with desktop app operations include:
Reconfigure an app
Repair or reinstall an app
Apply app updates
Upgrade the app to a newer version
Identify performance issues and bottlenecks
Reconfigure AppLocker rules

13. What Is the ACT? The ACT includes features such as:
11: Troubleshooting Applications
What Is the ACT?
The ACT includes features such as:
A database of known application compatibility issues
The Compatibility Administrator
The Setup Analysis Tool
The Internet Explorer Compatibility Test Tool
The Standard User Analyzer
The Update Compatibility Evaluator

14. Managing Windows Store Apps
20688C
11: Troubleshooting Applications
Managing Windows Store Apps
Using AppLocker to Control Windows Store Apps
Demonstration: Managing Windows Store Apps

15. 20688C
11: Troubleshooting Applications
The Windows Store

16. Managing Access to the Windows Store
11: Troubleshooting Applications
Managing Access to the Windows Store

17. 20688C
11: Troubleshooting Applications
Sideloading Apps
Sideloading provides a mechanism for distributing LOB apps to your client computers without using the Windows Store
You must enable sideloading by editing GPO settings
Your LOB apps must be digitally signed
You can use the following tools to add, list, or remove apps:
Dism.exe
Windows Intune
System Center 2012 R2 Configuration Manager
Windows PowerShell

18. Configuring Assigned Access to a Single Windows Store App
11: Troubleshooting Applications
Configuring Assigned Access to a Single Windows Store App
In some situations, you may want to lock down a computer to run a single Windows Store app

19. Using AppLocker to Control Windows Store Apps
11: Troubleshooting Applications
Using AppLocker to Control Windows Store Apps

20. Managing Windows Store Apps
Demo
Managing Windows Store Apps

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22. What Next? Module 1: Troubleshooting Startup
Module 2: Troubleshooting Hardware and Device Drivers
Module 3: Troubleshooting Network Connectivity
Module 4: Troubleshooting Group Policy
Module 5: Troubleshooting User Settings
Module 6: Troubleshooting Remote Connectivity
Module 7: Troubleshooting Resource Access
Module 8: Troubleshooting Applications
Module 9: Maintaining Windows 8.1

23. Microsoft Official Courses (MOC)
Configuring Windows 8.1 (20687)
Supporting Windows 8.1 (20688)
Microsoft Learning: