2. Mata kuliah : 00324 – CRISIS COMMUNICATION AND PUBLIC REALTIONS
Tahun : 2010
The Role Problems: Conflict, Ambiguity, and Stress Soal Pertemuan By: Dr. Drs. Dominikus Tulasi, MM.

3. Soal Pertemuan
In the crucial role of change communication, people always try to escape from the problem. Explain why?
Give the reason why people change their mindset when there is a crisis?
Why a manager should keep employee trust during a change?
Bina Nusantara University

4. What do you know about ten practical steps to communicate change?
What do you know about downsizing programs?
How to keep a loyal customer when the crisis happen?
Bina Nusantara University