1. Microsoft Dynamics CRM and Azure Service Bus Integration
By: Abhishek Bhansali

2. Agenda Messaging – What and Why? Azure Service Bus overview Queues
Topics
Dynamics CRM 365
Demo - Integration without coding
SERVICEBUS360 – One Platform

3. History of Distributed Software Systems
In the beginning, it was all punch cards
And then we got…
Operating systems
Multiple CPUs
Multitasking
Threads
Server farms and data centers and clouds and stuff

4. Stuff Over Here Wants to Talk to Stuff Over There
Basic Communication
Which means we got…
Ethernet
RPC (DCOM, CORBA, etc.) - Remote Procedure Call 
Enterprise Messaging (TIBCO, etc.)
XML messaging
SOAP
REST
Most of these fall down at scale due to conceptual and/or practical limitations
Messaging and Events provide a useful set of core concepts to reason about moving data around at scale (“in the cloud”)
Enterprise Messaging is moving to cloud….
Azure Service Bus is driving this move!!!

5. Azure Messaging Services

6. Where can I use Messaging?
Financial Services
Inter-Bank transfer
Order fulfillment and trading
Settlement
Reconciliation
Enrollment
Claims processing
Risk modeling
Regulatory filing
Insurance
Utilities & Telecom
Medical records
Care quality metrics
Patient monitoring & diagnostics
Healthcare
Customer information system
Billing integration
Smart meter and grid
Command and Control
Logistics
Order processing
eCommerce
Delivery notification
Inventory Management
Public data capture
GST filling
Aadhar
Government

7. Azure Service Bus (Queues and Topics)
“Azure Service Bus is a generic, cloud-based messaging system for connecting just about anything—applications, services, and devices—wherever they are.” 

8. Where does Service Bus fit?
Decoupling and providing durability are primary drives for using Service Bus

9. Features of Azure Service Bus
Scheduled delivery
Defer
Duplicate Detection
Sessions
Forward to
Actions
Transactions
Ordering
Filter
On Message

10. The basics of a queue Sender sends message to queue Queue Acks receipt
Receiver connects to queue & retrieves message
Receiver Acks complete (or other action)

11. Topics and Subscriptions
Sender only knows about Topics
Receivers only know about Subscriptions
Filters and Actions exist on Subscriptions

12. Dynamics CRM 365
Demonstration – Integration

14. Overview

15. Key Features Messaging Messaging Event Hubs Queues & Topics
Create, Read, Update & Delete
Enable / Disable Entity
Monitor based on Properties
Access Shared Access Policy
Send Messages through Activities
- Instant, Scheduled & Recurring
Access Message body and properties
Queues
Read Messages from Main Queue
Read Messages from Deadletter
Resubmit Deadletter messages
Delete Deadletter messages
Copy Queue URL / Deadletter URL
Topics
Copy Topic URL
Topic – Subscriptions
Create, Read, Update & Delete
Enable / Disable
Monitor based on Properties
Access Rules
Read Messages from Subscription
Read Messages from Deadletter
Copy Subscription URL / Deadletter URL
Create, Read, Update & Delete
Enable / Disable
Monitor based on Properties
- Partition Properties
Access Shared Access Policy
Send Events through Activities
- Instant, Scheduled & Recurring
Consumer Groups
Create, Read & Delete
Copy Consumer Group URL
Partitions
Access Properties
Relays
Create, Read & Delete
Monitor
- Listener Count
- WebHttp Endpoints
Hybrid Relays
Access Shared Access Policy
Copy Relay URL

16. Notification Channels
General Features
Management
Monitoring
Notification Channels
Software as a Service
Associate Namespaces from different Azure Subscriptions
Invite Users to manage through ServiceBu360
Payments and Subscribing to ServiceBus360 through application
Import Namespace connection strings from Service Bus Explorer Configuration file
Import entities from existing Namespace
eg: Import from Dev / UAT to Production
Dashboard
To assess Errors & Warnings
Alarms
Threshold Alerts
- Alerts based on violation of expected state or values
Health or Status Alerts
Periodic Alerts at specified times of day
Receive alerts only in specified time window
Send your Alerts to any of the following channels -
- Slack
- Pager Duty
Governance & Auditing
Operations Tracking
Activity History
Alert History

17. Try for Free https://app.servicebus360.com
Documentation –
Support –
Briefly refer to these websites during your session:

18. Thank you