1. Amadeus Open Profile Suite
Take global control of your profiles
Author, Department
Place, Date

2. 1
Why do you need Amadeus Open Profile Suite?

3. Profile management challenges
Operational:
Marketing: travel professionals require an accurate and consolidated view of customer profiles in order to support their retention strategies
IT Infrastructure: administrators have difficulties offering a coherent profile service faced with diverse interfaces to multiple profile systems, each with different functionalities and service level agreements
Profile management challenges
Operational
Multiple profile systems increase maintenance and reduce data quality
Marketing
You need an accurate, consolidated view of customer profiles to support your retention strategies
IT infrastructure
Multiple systems, interfaces, functionalities & service level agreements complicate administration

4. The answer: Amadeus Open Profile Suite
Amadeus Open Profile Suite offers you advanced, centralised profile management and storage, connecting any application to a single profile source
A single interface to manage profiles in multiple databases simplifies your workflow
Customise your profile data according to geographic, agency and corporate needs
GDS, SBT, MBO and 3rd par db
Distribute high quality, structured profile data across multiple systems

5. 2
How Amadeus Open Profile Suite benefits your business

6. Save time and money
Centralised traveller profile management to streamline your business processes for a simplified workflow
Eliminate data maintenance duplication as Amadeus Open Profile Suite automatically pushes data to all systems
A self-service graphical interface allows travellers to manage their own profiles, reducing the time spent with travellers by agents
A single, centralised traveller profile management solution that supports travel agencies and corporations in their operations, providing complete and accurate profile information.
Intuitive graphical user interfaces reduce training requirements for effortless integration

7. Improve efficiency and deliver a better customer service
Rules simplify management of optional and multiple fields:
Over 300 standard profile fields
Customisable profile fields for your agency and customer needs
Rules management ensures data quality and accuracy
Get a consolidated view of all your profile data
Accurate profile publication provides consistency across all systems
High quality, structured profile data is maintained by both travellers and travel agents, and stored in a secure environment that fits seamlessly with your existing IT systems.
Data synchronisation makes certain your customers benefit from complete and accurate profile information
Your
Profiles
database

8. Guaranteed cross-channel services
inbound &
outbound flows
GDS
Self-booking tools
Your single
centralised
structured
profile
database
Mid- & back-office
Inbound flow: Amadeus Open Profile Suite is constantly updated and maintained by multiple authorised actors, each with their own interface, to provide a consolidated view of all your traveller profile data. A complete set of Web Services allows Open Profile Suite to receive data from your existing systems.
Outbound flow: Amadeus Open Profile Suite guarantees complete cross-channel services, and is capable of sharing data with any GDS, self-booking tool, mid/back-office system, online booking tool or third party repository, optimising productivity and delivering data consistency across all systems.
3rd party
databases

9. Protect your secure data
Define who can update and view what information
Fully protected operations with authentication and authorisation mechanisms
Amadeus Open Profile Suite provides a fully protected working environment that delivers total control over your cross-channel profile operations.
Supports single sign-on, privacy statement management and is PCI DSS certified
Secure, reliable data storage by Amadeus. ISO 9001 certified

10. Fully adaptable to your needs
Individual interfaces adapted to the user: travel agent, administrator, traveller
Standard and customisable profile fields for optimal flexibility
English... French... German... Italian... Spanish... Dutch... simplified Chinese... traditional Chinese... Japanese... Finnish... Danish... Swedish... Norwegian... Brazilian...
Flexible and dynamic, Amadeus Open Profile Suite allows profile customisation to fulfil the requirements of both travel agents and corporations, giving you complete control over profile operations.
Seamless integration with your IT structures
Individual interfaces adapted to the user:
16 languages and multiple character sets

11. Unique innovation Amadeus Open Profile Suite is a unique product.
This is the first platform to be made available to travel agents and corporations that centralises the handling of traveller profile management and which can offer full cross-channel data sharing capabilities

12. Distribution Channels
Amadeus Open Profile Suite works directly with the following Amadeus products:
Amadeus Customer Server
Available now
Amadeus e-Travel Management
Available now
Amadeus Agency Manager
Available now
Amadeus Open Profile Suite also works in conjunction with other Amadeus products, such as Amadeus Selling Platform.

13. Deployment
Amadeus Open Profile Suite has already been successfully piloted and implemented in over 30 countries.
Amadeus Open Profile Suite can be implemented in any market globally.
Implementation and training will be arranged by the implementation team.

14. FAQs
Which self-booking tools are compatible with Amadeus Open Profile Suite?
Amadeus Open Profile Suite works with Amadeus e-Travel Management, Get There, eRedcap, CliqBook and IFAO, with additional self-booking tools being continuously added.
What’s the difference between Amadeus Open Profile Suite and the Amadeus Customer Profile database?
The Amadeus Customer Profile is a booking profile that has been designed within a specific booking context to optimise specific booking services.
An Open Profile Suite profile is neutral and designed to meet the needs of travel agencies and corporations rather than the needs of one specific GDS (or self-booking tool).
The data it contains is structured in an intuitive, open and flexible way, so that it can be exploited in many different contexts, including but not limited to GDS, self-booking tools, CRM and 3rd party databases.

15. FAQs
Will Amadeus Open Profile Suite only work in a large travel agency?
Open Profile Suite targets any travel agency that needs to strengthen the management of their traveller profiles, in order to improve profile data accuracy and/or the sharing of this profile data across multiple systems.
Does Amadeus Open Profile Suite only target corporate business travel or is it suitable for leisure travel as well?
As of today, Amadeus Open Profile Suite baseline is oriented to corporate business. However, there is no technical constraint which would prevent Amadeus Open Profile Suite from being used for leisure profiles management if required.
Which languages are available in Amadeus Open Profile Suite?
Amadeus Open Profile Suite is available in English (UK & USA), French (France & Canada), German, Italian, Spanish, Dutch, simplified Chinese, traditional Chinese, Japanese, Finnish, Danish, Swedish, Norwegian, Brazilian.
What training is needed to use Amadeus Open Profile Suite?
Any training will be provided by implementation teams, with additional online help available for the Amadeus Open Profile Suite administration GUI.

16. Contact us
For more information on Amadeus Open Profile Suite, contact your local Amadeus representative
For more detailed functional information, contact our Product Management via

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