1. IS WHAT WE DO Updating you
Broker/owners and managers. This presentation is designed to allow you to select those slides most pertinent to your next sales meeting. If you have feedback or questions, please

2. Agenda May 2015 5 steps for managing difficult customers
Carriage Trade webinar from Learning Services
Royal LePage named nation’s 2015 Outstanding Corporate Citizen
Realtor® Marketing Workshop: Final month
Build your tech toolkit webinar: Google Forms
Q1 Royal LePage House Price Survey
ClientClick adds display of SOLD listings
Shelter Foundation 2014 fundraising results and top donors
Genworth: Insights into today’s first-time homebuyer
Luxury training coming to Vancouver
2016 Teldon calendars now available
New Carriage Trade marketing resources
Royal LePage partner pricing
Promote your luxury listing in the Robb Report
Upcoming events and training

3. 5 steps for managing difficult customers
Build customer loyalty by resolving issues quickly
Let them know you’re there to help. You might say: “Please let me fix this for you.”
Ask for details. Glean enough information to enable you to begin to solve the problem.
Paraphrase what they tell you. Repeat the problem to your customer in your own words to be sure that you understand their needs.
Tell them how much you value them. When customers have problems, they may feel underappreciated. Set the record straight.
Tell them you will solve the problem­ ̶ and provide details on how you plan to go about finding a resolution.
Courtesy of
For more information, visit rlpNetwork > Training > Training Partners.

4. 2015 Outstanding Corporate Citizen
Prestigious award bestowed upon Royal LePage
The Canadian Franchise Association named Royal LePage 2015 Outstanding Corporate Citizen.
Royal LePage is the only real estate company to have ever won this award.
The Outstanding Corporate Citizen Award bestowed upon Royal LePage by the Canadian Franchise Association. Read the press release:
Pictured left to right are Shanan Spencer-Brown, Executive Director, Royal LePage Shelter Foundation; Phil Soper, President and CEO at Royal LePage; and; Lorraine McLachlan, President & CEO at Canadian Franchise Association.

5. Ideas for presenting this slide: Please click on each image separately, or use the added animations on the second and third image to bring up each as you speak to it. For background information on the 2015 Q1 House Price Survey, please refer to the national press release:

6. 2014 fundraising results & top donors
$2 million raised in 2014 and now $20 million raised since 1998
The Shelter Foundation has announced the top 1%, 10%, and 25% donors for View the full list of top donors. Sincere thanks go out to all those who give so generously in support of their local shelter and violence prevention programs.
This list represents the Top 1%, 10% and 25% of donors who provided commission donations or other personal financial gifts to the Royal LePage Shelter Foundation during 2014, for which an official charitable donation receipt was issued.

7. Luxury training coming to Vancouver
CLHMS training facilitated by Laurie Moore-Moore
July Learn more | Register now Certified Luxury Home Marketing Specialist® (CLHMS ®) Training co-hosted with the Institute for Luxury Home Marketing (ILHM)
Recognized as the mark of accomplishment in luxury markets around the world, CLHMS® is the official designation of Carriage Trade. This training is designed for agents experienced in upper-tier real estate or just beginning in the luxury market.
Upon completing the training, Royal LePagers receive a complimentary two year membership in the ILHM, a $450 US value. Membership includes a host of marketing and networking benefits including a subscription to ProxioPro, the international MLS.
Register at

8. New Carriage Trade marketing resources
Leverage Royal LePage’s luxury brand
Find on
Lawn signage and riders
Client brochures
Pocketed presentation folders
Letterhead and envelopes
Find on the
Designs that auto-populate with your listing photos and data, e.g. Property Brochures, Feature Sheets and Postcards
Available on The Red Market at rlpNetwork.com > Marketing > Red Market eStore and the Marketing Centre at rlpNetwork.com > Marketing > Marketing Centre

9. Promote your luxury listing in Robb Report
Book now for the July/Aug. issue of Home & Style magazine
Reach high-net worth individuals (90% international / 10% Canadian)
Position your listing among the world’s finest properties.
Royal LePage rates reduced by up to 60%.
Place your ad among Royal LePage's finest properties on a Carriage Trade branded page for just $500 US.
Secure your ad space by May 15.
Call Abbe Smith at or 

10. Carriage Trade webinar
Thursday, May 14 at 2 p.m. EDT/ 11 a.m. PT
Meet the needs of your high-end sellers. By the end of this webinar you will:
Gain exposure for your finest listings on the Carriage Trade website
Use Carriage Trade resources to deliver a luxury experience to clients
Take advantage of luxury property promotion and training partnerships
Carriage Trade resources are available at no cost to all Royal LePage sales representatives who have a qualified listing. To learn what constitutes a qualified listing, visit the rlpNetwork: Marketing > Carriage Trade > Criteria
Join us live or view the webinar as a recording
Carriage Trade resources are available at no cost to all Royal LePage sales representatives who have a qualified listing.

11. Maximize Your Earning Potential
LAST MONTH! In-person Realtor® Marketing Workshops
Learn tools and strategies to make 2015 your best year yet! Take your business to the next level with training covering Royal LePage tools, including the new rlpNetwork. This free, hands-on training is available to broker/owners, agents and support staff - and is exclusive to Royal LePage. Register at royallepage.ca/training
In May, workshops are in Atlantic Canada, Ontario and Saskatchewan. Go to rlpNetwork.com > Training > REALTOR Marketing Workshops

12. Building Your Tech Toolkit webinar series
Google Forms: Wednesday, May 6, 2 p.m. EDT/11 a.m. PT
You can plan events, create a survey or poll, or collect other data in an easy, streamlined way with Google Forms. Learn how you can use this free tool to engage with your clients and gather valuable information. By the end of this webinar, you'll be able to:
Create a survey in Google Forms
Distribute or embed the survey
Compile your survey results and analyze the data
Add this event to your Google calendar.

13. Sales Success Webinar series
Learn from industry experts for FREE!
Each month, Royal LePage Learning Services invites an industry expert to share their knowledge and expertise. This month, Chris Leader will discuss: Negotiating the Offer Tuesday, May 19, 2 p.m. EDT / 11 a.m. PDT Join us live or view the webinar as a recording.
About this webinar: Negotiating the offer
In life, you don't get what you deserve. You get what you negotiate. Being a strong negotiator gets you to the closing table sooner and leaves a trail of happy clients singing your praises. This webinar will teach strategies for navigating multiple offers, dealing with buyer and seller objections, and getting more offers accepted in less time.
Add this event to your Google calendar.

14. Promote your past successes
ClientClick websites to display SOLD properties
Enhancements to your ClientClick website will soon allow you to promote your past successes and populate your website with properties you have sold.
You choose the SOLD properties you wish to display
Add success statement such as “Sold in # days” or “Sold % above listing
This feature will be available to all current subscribers and trial users
The expected launch date is mid-May. Once launched, the agents will managed through the ClientClick web-builder tool to select their choices of listings they wish to display from their “sold” inventory. Once a listing sells, it will be available for selection to display for approximately one month.
rlpNetwork > Marketing > ClientClick Websites
Start a free ClientClick trial by visiting rlpNetwork.com > Marketing > Client Click Websites.
Final Month for your chance to win! Try ClientClick Pro Plus before May 31 for your chance to win one of three FREE website prizes*
*See terms and conditions. One prize to be awarded each month of the promotion.

15. Insights into today’s first-time homebuyer
First-time homebuyers are doing their homework and making responsible financial decisions entering Canada's housing market, according to a new study released by Genworth Canada.  The 2015 Genworth Canada – First-Time Homeownership Study shows that the typical first-time homebuyer is well-educated, employed, consulting with mortgage industry professionals and purchasing a home within financial reach. For more information, go to:
First-time homebuyers are doing their homework and making responsible financial decisions entering Canada's housing market, according to a new study released by Genworth Canada. For more details and to view the full seminar, visit Genworth.ca

16. Insights into today’s first-time homebuyer
First-time homebuyers are doing their homework and making responsible financial decisions entering Canada's housing market, according to a new study released by Genworth Canada.  The 2015 Genworth Canada – First-Time Homeownership Study shows that the typical first-time homebuyer is well-educated, employed, consulting with mortgage industry professionals and purchasing a home within financial reach. For more information, go to:
For more details and to view the full seminar, visit Genworth.ca

17. Benefit from year-round exposure
2016 calendars now in stock
Benefit from year-round exposure
Prominently displayed contact information
Enjoy a place within your client's home for 365 days a year
Available in English or bilingual (French/English)
To order your personalized calendar call: or visit: catalog.teldon.com/rlp2016

18. Royal LePage partner pricing
Exclusive Royal LePage pricing from these partners
Accenta (Tradeshow Booths): Accenta designs big, bold and beautiful custom displays and exhibit solutions. These are offered at 25% off for Royal LePage. GoodLife: Take advantage of negotiated GoodLife membership through out the year. Start on the 15th of every month and pay pro-rated fee. For example, May 15, 2015 to Jan 15, 2016 is available for $ plus applicable taxes. your application to DocuSign: The DocuSign Professional eSignature solution is available at member-only pricing and is backed by industry leading technology.
For more information, contact or visit rlpNetwork.com > Marketing > Preferred Suppliers

19. Upcoming dates and deadlines
Event
Dates
2015 Royal LePage Events
View Calendar
Build Your Tech Toolkit: Google Forms
Wednesday, May 6 at 2 p.m. (EDT) / 11 a.m. PT
National Garage Sale for Shelter
Saturday, May 9, 2015
Welcome Webinar for new agents
Wednesday, May 2 p.m. (EDT)/ 11 a.m. PT
Sales Success: Negotiating the Offer
Tuesday, May 19 at 2 p.m. (EDT) / 11 a.m. PT
Getting Started with the Marketing Centre
Wednesday, May 27 at 2 p.m. (EDT) / 11 a.m. PT

20. Contact us
For more information on this presentation, please contact:
For information on Royal LePage products or services,
please contact Customer Care or visit rlpNetwork.com
Customer Care Centre