1. Facilitator Training the Importance of Fidelity and Working Together

2. Fidelity according to Merriam-Webster
The quality or state of being faithful
Accuracy in details; exactness

3. Why must we have fidelity?

4. Why do people go to a support group?
To leave feeling better than when we came
To feel that we have contributed and that we have been supported
To feel that we have something in common with others

5. Sincere,
uncritical
acceptance

6. We know these are effective remedies that do no harm.

7. The last thing any of us wants is to contribute to someone’s difficulties.

8. Working together

9. Relationships can be tough

10. I understand that as a NAMI Connection facilitator, my responsibility is to the greater good of the group.
I also understand that fidelity to the model contributes to the greater good.

11. I agree…
to be open with my co-facilitators regarding any behaviors that may be detracting from the model or from the greater good of the group.

12. In order to do this, I will…
develop kind ways to approach my co-facilitator about a behavior that concerns me
be open to listening to the observations of my co-facilitator
ask for assistance from someone else if I need help to do so in a kind way

13. I will…
adjust my behavior to be faithful to the model and dedicated to the greater good of the group and will not take offense or negative actions against my
co-facilitator for having come to me with his or her concerns.

14. Sincere,
uncritical
acceptance

15. Peaceful conversations
We each experience things differently. When something happens that seems to vary from what we believe is correct, most of us feel a need to change it.

16. Peaceful conversations
When another NAMI Connection facilitator gathers the courage to approach you about a concern he or she has, it’s important that you create a space where you both feel safe.

17. Peaceful conversations
The best time to talk with your co-facilitator is outside the group time
Correcting another person in front of the group can be hurtful

18. Peaceful conversations
Prepare yourself
Ask an opening question
Listen deeply and affirm

19. Peaceful conversations
Objectively say what happened
Respectfully say how you feel
Respectfully say what you need
Make a request

20. Peaceful conversation example:
Prepare yourself: My co-facilitator has been late the last two weeks and I want to know what she needs so she can arrive in time to help get set up so the group can start on time
Opening question: “Jill, how are you feeling about how group is going?”

21. Peaceful conversation example:
Listen deeply: Don’t just plan what you’re going to say
Objectively state what happened: “Jill, the last two weeks you’ve been late to group.”
Respectfully say how you feel: “I feel frustrated that the group can’t start on time because we are not set up.”

22. Peaceful conversation example:
Respectfully say what you need: “I need to know that everything will be ready before the group arrives.”
Make a request: “I need to have your help getting ready for group; please let me know if you won’t be able to get to the group early enough to help.”

23. Congratulations!
You made it through this difficult conversation peacefully by listening deeply!

24. Self-care Self-affirmations
Breathe deeply
Visualize a tranquil place
Let go of expectations
Stay in the moment
Debrief yourself
Congratulate yourself
Use a self-affirmation
I will treat myself with sincere, uncritical acceptance
I am open to a peaceful outcome
How can I bring joy into this moment?
Peace, peace, peace
All is well
Next PowerPoint: NAMI 101