1. Everyone Loves SharePoint. Keys to Training #SPSOslo
Liz Sundet– Business Relationship Manager-Focal Point Solutions
October 22nd, 2016

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3. About Me Liz Sundet– Business Development Manager MBA, PMP, CBAP, CSM
Musician: Dog Lover:
Biker: “Throttles, not pedals”
Follow on Twitter: @percusn
Connect with me on LinkedIn
Blog: itsocialbutterfly.wordpress.com

4. Dog Shaming--“Users are like puppies, they don’t come trained” – Raymond Mitchell
@SharePointPuppy
#SharePointPuppy

5. Discussion Areas:
What are the different learning styles
VARK Model
How to use the learning styles when training SharePoint users
Other techniques for training users
Coaching techniques
3 point technique (Show-Guide-Train)
Gamification for training users
Things to remember to select the right types of training

6. Reference: http://vark-learn.com/
Visual
Aural
Reader/Writer
Kinesthetic
Information
Information
Reference:

7. How to set up a tent Visual = “Cool there’s pictures”
Aural = Read directions out loud and do one step at a time
Reader = Follow directions by reading the entire manual before starting with step 1
Kinesthetic = take out of box and start setting up based on what they have seen or what seems logical to them

8. Visual

9. Include as many pictures as possible in the training content
If what you are doing changes even slightly (different screen layout) make sure to include a picture of it
Use Diagrams (Context diagrams, process flows, mind maps) to better explain the big picture of what they are doing
Give them reference materials—poster sized if possible
Use lots of COLORS

10. Aural Learner
Remember thru Repetition. Say it, Say it, Say it. “Seven times, seven ways”
May have to “talk about it” before they understand it fully or trust it
Can carry out verbal directions perfectly. “How do you get to the nearest gas station from here?”
Learns well thru lectures – excellent listeners
Enjoys plays, dialogues, dramas and music
Able to listen to an entire lecture on MP3 player while working out at the gym and gain more than in the traditional classroom.

11. Recorded Instructions Repetition
Talk it out
Recorded Instructions
Repetition
Traditional Classroom lecture
Forum to discuss ideas, how-to’s and issues they’ve encountered
Instructions in video/recording form
Make sure to repeat key points or things to remember. Seven times, seven ways = commitment to memory.

12. Reader/Writer Learners
Remember what is written
May like to write on a whiteboard or takes a lot of notes
Perceived as a “bookworm”, will read books, journals, magazines, newspapers
Will Google things to find out more about a topic
Grasps important concepts the first time after reading materials on it
Office may have lots of books that are worn from daily reference and use

13. Manuals Website Lists Whiteboards
Give them a manual that is largely written text
Instructions, indexes, websites to reference for more information
Allow them the opportunity to take lots of notes during a “traditional” training session
Give them key points in list form
Invite them to whiteboard ideas for better understanding

14. Kinesthetic Learner Learns by doing or taking action
May need to move constantly or can’t sit still
Learns by Demonstrations, but they will likely walk thru the actions at the same time you are explaining them
Uses gestures, “talks with their hands”
Their world is a stage
When playing sports, performing music, acting in a play they are doing it kinesthetically

15. Will learn more thru exploration on their own
Have as many “working examples” or “labs” as you can
Give them a “treasure hunt” that allows them to explore the SharePoint environment and find a token
Allow them to do something
When in a traditional classroom, give them a toy to play with in their hands. This will allow them to be able to do something while taking in the information
Give them a blank sheet of paper, they will likely make doodles but will listen to your presentation better

16. Types of SharePoint Training
Traditional Classroom
Include as many learning styles into your training
Handouts, pictures, interesting presentations, demos, lab time, Repeat key points.
Keep sessions short if possible. Half way thru a 30 minute presentation you only have 10-20% of your audience still actively listening.
Make it interactive
Allow as many questions throughout or time for questions
Show the basics then build on the training from there

17. Drawbacks to Traditional Classroom Training?
Schedule– hard to get everyone together
Training is typically done prior to “go live” or being able to use it
If training is done after “go live” users are all at different levels of experience and knowledge
No follow up with the training
Materials take tons of time to put together

18. Coaching Students in small groups or 1:1
The “coach” is able to adapt to “student” learning style
Cheerleader at your side– give you praise and positive reinforcement
Can be done at any time—doesn’t have to be “scheduled”. Work best for the busy executive that does a few things in SharePoint

19. Drawbacks to Coaching? Coach isn’t available
Coach can’t recognize the learning style of the student
Typically smaller groups
Ad hoc, so not everyone gets the same message at the same time
Variances in levels of understanding and knowledge throughout the organization

20. Show-Guide-Train Miss the entire population of Reader/Writer learners
Show in demo style
Guide them as they “do it on their own” giving a coaching style of positive reinforcement or letting them know where they went wrong
Have them train someone else how to do the same thing. Then you know they “got it”.
Miss the entire population of Reader/Writer learners
Good for 1:1 training/coaching
You can apply to traditional classroom with slight modifications
Lecture/demo – with written instructions
Walk thru scenario– lab style, spoon fed information of what to put in where, in training environment.
Allow them to get “real life” examples for entry to production

21. Gamification in SharePoint
Built into community sites by ability to create and award badges
# of followers
Top contributors
Points for contributing, commenting, liking content. Levels for each
“I like it” content

22. Game Training for SharePoint
Create a “treasure hunt” by having people look for a token that is hidden. The first person to “find it” gets a badge or other reward
Create a “scavenger hunt” by starting with a clue that leads to another clue and another until they have made it thru navigation of several different sites.
Game Training for SharePoint

23. Drawbacks to Gamification
Kinesthetic learners will likely love it. Other learning styles could hate it.
Everyone at different levels—some may be turned off and don’t care
Largely done “on their own”
Could have bad habits that start if you’re not careful

24. Involve as many learning styles as possible
Mix of traditional classroom, coaching, gamification, as well as opportunity to show others what they have learned.
Important to give and get feedback and modify training based on the feedback. Feedback should be anonymous and summarized
Training fits the needs of the user. Don’t just train to say they have been trained

25. Key points from the session
VARK Model– go to learn.com/english/index.asp for your own assessment of what your learning style is as well as more information.
How VARK styles are applied to training so everyone will love it
Use of Coaching, Show-Guide-Train and Gamification techniques that can be used to enhance VARK styles for even better training
Start simple, build upon each concept

26. Remember SharePoint is like a puppy:
You need to feed it, play with it, apply crawl-walk-run and constantly have training on it.
If you leave SharePoint alone, you will end up cleaning up a lot of crap
Positive reinforcement with “treats”! It’s great for user adoption and training, so make it a game
Repetition is key to success
People love a happy puppy and everyone should love SharePoint
@SharePointPuppy
#SharePointPuppy

27. Questions??

28. About Me Liz Sundet– User Experience Manager MBA, PMP, CBAP, CSM
Musician: Dog Lover:
Biker: “Throttles, not pedals”
Follow on Twitter: @percusn
Connect with me on LinkedIn
Blog: itsocialbutterfly.wordpress.com