1. The Open Group SOA Tutorials
1 – The Impact of SOA on Business
2 – SOA Maturity Assessment using OSIMM
3 – SOA Governance
4 – Architecting SOA
5 – Developing an SOA with TOGAF
6 – Implementing SOA
SOA Governance

2. Chris Greenslade – CLARS Mats Gejnevall, Capgemini
SOA Governance
Created by
Heather Kreger, IBM
Carleen Christner, HP
Chris Greenslade – CLARS
Mats Gejnevall, Capgemini

3. Copyright
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SOA Governance

4. What You Will Learn What SOA governance is
How it relates to other governance structures in the business
What high-level governance structures and processes to be put into place
SOA Governance

5. Agenda SOA Governance in the Enterprise
The SOA Governance Reference Model (SGRM)
The SOA Governance Vitality Method (SGVM)
Conclusions
Illustrated through the application of SOA at an example company, DDB Group
SOA Governance

6. The Importance of SOA Governance
Governance is a means for establishing and enforcing how people and solutions work together to achieve organizational objectives
SOA Governance provides the framework for planning, developing, deploying and managing the SOA solution
Benefits:
Ensure alignment
Establish controls
Reduce cost over time
Mitigate risks
SOA Governance

7. Governance in the Enterprise
SOA Governance
Extends IT and EA governance to ensure that the benefits that SOA extols are met
EA Governance
Business Governance
IT Governance
Supports
SOA Governance
Extends
Aligns
SOA Governance

8. Summary of The DDB Group
Dispatch management processing applications to be re-written and sunset
Interface with external logistics company systems GLOBALLY
Using SOA
Using MIMOSA and MESA
History
Formed in 1882
Success due to:-
Quality of products
Patented Processes
Global growth by acquisition of similar companies
Semi-autonomous operation
The Business Challenge
United front to customer
Establish global branding
Reduce administrative overhead
Preserve specialist production processes
Rationalization of post production processes
Current Status
Produces hi-tech drill bits, cutters, routers, grinders and millers
Customers are manufactures, users and spares wholesalers
Preferred supplier to major machine tool manufacturers
Products only manufactured against verified orders
Rationalized order and production management
Rationalized financial control
SOA Governance

9. DDB Group - migration step 1
Traditional Ordering
Online Ordering
Order Management
Production Management
Financial Control
Production Facility
Group Dispatch
Management
Production Facility
Production Facility
Production Facility
Dispatch
Management
Possible re-use
Dispatch
Management
Dispatch
Management
Dispatch
Management
International (logistics providers)
Intercontinental
(air freight agents)
National (van fleets)
SOA Governance

10. SOA Governance People Roles & Responsibilities
Organizational structure
Processes
Governing processes
Governed processes
Technology
Infrastructure
Tools
SOA Governance

11. SOA Governance Reference Model
Guiding Principles
Roles and Responsibilities
SOA Processes
Governing
Governed
Process artifacts
Technology
Guiding Principles
Governing Processes
Governed SOA Processes
Artifacts
Roles and Responsi-bilities
Technology
SOA Governance

12. SOA Governance Framework
Adaptable and extensible generic reference model for SOA Governance
Method to create and keep Governance regimen vital
Division between SOA Governance and SOA Management
SOA Governance

13. DDB Group
Assumption: Mid-size manufacturing company, DDB Group already has Business, IT, and EA Governance structures
Needs to define Governing, Governed, and Vitality processes
Goals:
Centralize dispatch processing
Duplication reduction
Enable outsourcing
Participation in global supply chain
Comply with MIMOSA and MESA
SOA Governance

14. Key SOA Governance Guiding Principles
Conformance to the organization’s:
Business governance
Enterprise architecture
Adherence to the MESA and Open Group SOA Reference Architecture
Governance funding model
Guiding principles are adapted to the organization and assist in prioritization and decision making for SOA and SOA Governance
All of these could apply To DDB Group Plus:
Duplication reduction
Enabling Outsourcing
Support MIMOSA and MESA
SOA Governance

15. SOA Governance Roles & Responsibilities
Outsourced Logistics Company
DDB Group process
Impacts these Roles
And Boards
SOA Governance

16. SOA Governing Processes
Compliance - provides the mechanism for review and approval/rejects against the criteria established
Dispensation - allows for appeals of noncompliance to established processes
Communication - educates, supports and communicates SOA governance across the organization
Compliance
Dispensation
Communication
SOA Governance

17. SOA Governing Processes – DDB enforce reduction in duplication process
Keep a registry of available services
Developers to check for existing services that meet requirements
If a new service is identified, submit ‘new service request’ to registry
Governance board works funding out for service owners
Signoff from Governance Board before new services are developed
Registry record for new services granted has Board Signoff record
Compliance
Dispensation
Communication
Petition Governance Board for exception to redevelop service
Inform developers of new services and requirement for signoff for new services
SOA Governance

18. SOA Governing Processes – DDB enable outsourcing
No static service invocations, all invocations must obtain service via service registry
Keep a registry of available dispatching, order and logistics services
Processes look up services to be used for dispatch, order processing and logistics
Signoff from Governance Board before new services and processes are deployed
Compliance
Dispensation
Communication
Petition Governance Board for exception to invoke service directly
Inform developers of new requirement for looking up all services and signoff for new services before deployment
SOA Governance

19. SOA Governing Processes – DDB enforce MIMOSA/MESA compliance
Signoff from Governance Board before new services are developed to ensure appropriate compliance with MIMOSA protocols
Execute MIMOSA compliance testing on new services and service interactions
Registry record for new services granted has Governance Board MIMOSA Compliance record
Compliance
Dispensation
Communication
Petition Governance Board for exception to not comply with MIMOSA
Inform developers of requirement for compliance with MIMOSA and signoff
SOA Governance

20. SOA Governed Processes
Govern DDB Group
Service Identification
Process
Service Planning and Implementation
Registry requirement
SOA Governance
Functional View
Detailed View
SOA Governance

21. SOA Governance Artifacts and Technology
Process Artifacts
Appeal record
Exception record
Dispensation record
Compliance record
Communication Plan A
SOA Governance Technology
Storage and access capability
Policy enforcement
Monitoring
Management
Workflow
DDB Group would need these to make sure all services in
registry have been approved by the Governance Board for:
Uniqueness, Service Lookup, MIMOSA Compliance
SOA Governance

22. SOA Governance Vitality Method
If there are more than
10% Policy Exceptions
the policy should be
reexamined (uniqueness,
MIMOSA, service lookup)
DDB Group monitors
that all service
records in registry have
approval records
SOA Governance

23. DDB Group 2 Years Later
The DDB Group SOA governance regimen has been implemented based upon the adoption of the outsourced logistics services
New organization-wide SOA governance board interacts with the business, IT, EA Governance Boards
DDB’s Service Portfolio Management includes the business services for the outsourced dispatch management processes
DDB Group is engaging successfully internationally, expanding business opportunities
Tracking, reporting and analysis methods have been developed for SOA governance metrics
SOA Governance

24. What You Have Learned What SOA governance is
How it relates to other governance structures in the business
What high-level governance structures and processes need to be put into place
SOA Governance

25. Conclusions
Governance is the means of ensuring that enterprise operation aligns with business goals
Good governance is crucial if SOA is to realise its business potential
The SOA Governance Reference Model describes processes, organizational structures, and enabling technologies for SOA
The SOA Governance Vitality Method helps you customize the processes, structures and technologies for your enterprise – and update them over time to keep them relevant
Good SOA governance enforces continued compliance with an enterprise SOA Reference Architecture
SOA Governance

26. Questions please ?
SOA Governance

27. Backup Slides
SOA Governance

28. Sample DDB Group Metric Analysis
Metric: Percentage of services in registry with Reuse Exception records attached
Definition: Service Records have either SOA Governance Board approval or Reuse exception records attached. This metric tests the efficacy of the governance control point for ensuring unique services are developed and that exception granting bar is high.
Goal: After establishment of a six-month core foundation services, expect this percentage to continually decrease to less than 10%
Vitality: Further analyze the causes of reuse exceptions. Make and implement changes to the governance control point for service reuse.
SOA Governance

29. Sample Trouble Ticket Metric Analysis
Metric: Percentage of development trouble tickets caused by inadequate design
Definition: Development trouble tickets are assigned a root cause with “inadequate design” being one of the root causes. To test the efficacy of the governance control point for quality service design, measure the percentage of all tickets caused by inadequate design.
Goal: After establishment of a six-month baseline, expect this percentage to continually decrease
Vitality: Further analyze the causes of poor design and inadequate requirements. Make and implement changes to the governance control point for quality service design.
SOA Governance