1. Digital Engagement What Is Your Digital Strategy?

2. Day Passes A Digital Subscription Alternative Single Day Pass
Prepaid Day Pass Bundle
Day Passes are a great way to satisfy a less loyal content consumer.
2014.1

3. Customer Service | Day Pass
A View from Customer Services
Day Pass Transaction Type
DayPass Delivery Frequency
Copies = Pre-paid bundle passes remaining
2014.1
© 2015 Newscycle Solutions

4. iServices Subscriber | Day Pass
Day Pass Bundle remaining copies now displays within iServices Subscriber
Account Home Page
Displays remaining days the bundle
Payments | Account History
View day pass transactions for day pass only subscribers
When day pass bundle subscribers log into iServices, the remaining days in their day pass bundle will now display on the Account Home page, with the label "Day Passes Remaining". In addition, the Payments | Account History option now displays day pass transactions for day pass-only subscribers. Previously, the Account History option was only accessible to subscribers with term subscriptions.

5. Targeted Marketing | Day Pass
Targeted Marketing now supports Day Pass selection
Day Pass Selection in Targeted Marketing Occupants can now be selected in Targeted Marketing based on whether they have (or have not) used a day pass within a certain date range. Day pass subscriptions can be selected based on publication, edition, rate code, and the number of days used within the date range. Note: Day pass subscribers who have purchased a day pass bundle but not used any days in their day pass will not be selected by Targeted Marketing, as selection is based on usage.
“New” Day Pass selection within Targeted Marketing
2014.2

6. Targeted Marketing | Day Pass
Upsell Day Pass users to a Digital Subscription
2014.2

7. Setup | Day Pass Subscriber Rate Code Setup 2014.1
© 2015 Newscycle Solutions

8. Setup| Day Pass
Campaign Setup
2014.1
© 2015 Newscycle Solutions

9. Setup| Day Pass Other Setup Required Business Rules
Publication and PublicationEdition
Delivery Schedule
Reason Code (Day Pass Trantype)
CRGL (revenue)
Transaction Security (make good control)
TranTypePublication (show on web control)
Authentication Control
2014.1
© 2015 Newscycle Solutions

10. Circulation API | Day Pass
Selling a Day Pass Circulation API
2014.1
© 2015 Newscycle Solutions

11. FAQ | Day Pass
Reference FAQ # 123
2014.1
© 2015 Newscycle Solutions

12. Digital | Content Recommendations
Digital Engagement
Digital Engagement History makes personalized content recommendations
Increase digital consumer engagement by personalized content recommendations, when using NCS Circulation, iServices and NCS Audience. Digital content engagement history is used to send personalized content to consumers.
2014.2

13. Digital Complaints Complaint Resolution – Digital Access
Digital Access vs. Traditional Redelivery
Digital Access Only
Digital Access + Redelivery
2014.1
© 2015 Newscycle Solutions

14. Digital Complaints Complaint Resolution - Digital Access 2014.1
Offer a subscriber access to the digital edition of the publication as a complaint resolution, in place of (or in addition to) redelivery
For example,
if a print subscriber logs a complaint after the cutoff for redelivery, you can still offer the subscriber access to the replica version of the current issue via the website
2014.1

15. Digital Complaints Requirements 2014.1
The Business Rules must allow digital access for complaints
The selected complaint code must allow digital access for complaints
The subscription must be delivered via route or mail (not online)
The subscriber must have an address entered
The complaint must be flagged for digital access when it is entered
2014.1

16. Digital Complaints New Business Rules (Customer Services Section)
Number of days the subscriber has digital access
Whether the complaint can also be flagged for redelivery
Rules can be defined at the Business, Company, or Publication level
If a subscriber is given digital access to resolve a complaint, they will receive an containing information for accessing the digital edition
2014.1

17. Digital Complaints New iServices Subscriber Business Rule
(Subscriber | Complaints Section)
Do you allow access to the digital edition for complaints?
Controls whether digital access can be selected to resolve complaints entered in iServices Subscriber or the Customer Service API
Circulation Business Rules determine the number of days of access granted in the past and future and whether redelivery can also be selected
2014.1

18. Single Sign-On Remove Password Fatigue 2013.1
Centralize user identity with an Website Registration System/Identity Management System to streamline login process and remove password fatigue.
2013.1

19. Single Sign-On Remove Password Fatigue 2013.1
iServices makes a request to Identity Provider. If user is logged in, then Identity Provider authenticates user and user is granted access to iServices.
2013.1

20. Single Sign-On | Supported IDPs
Supported Identity Providers
Open ID
SAML
Syncronex ( )
OpenID – TownNews ( )
Open ID and SAML – 2013
TownNews and Syncronex –
2013+

21. Single Sign-On | Syncronex
Syncronex Single Sign-On (Digital Paymeter)
Users no longer required to use the iServices Login Screens

22. Single Sign-On | Syncronex
Syncronex Single Sign-On (Digital Paymeter)
Data that can be shared with the iServices “New Start” workflow
SSO Setup – Defines the Syncronex Defaults

23. Single Sign-On | Syncronex
Syncronex Single Sign-On (Digital Paymeter)
When possible, the address is fully defaulted into “New Start” workflow
SSO Setup – Defines the Syncronex Defaults

24. Single Sign-On | FAQ Single Sign-on FAQ #119 2013+
FAQ #119 provides more information about single sign-on
2013+

25. Login Audit | Digital Analytics
Login audit records are now included in the InSight Export
Exported to the cmLoginAudit.asc file
In incremental mode, only login audit records added or modified since the last export are included
The InSight Export Version must be set to “05” or higher
Set the “Export Login Audits” field in InSight Configuration should be set to “y”
Login audit records are generated when subscribers access a digital edition of a publication (website, mobile version, replica version, etc.). The records are used primarily in reporting AAM circulation figures. These records are created by iServices Authentication, or are imported from a third party system via the Auth Import option. Login audit records can now be included in the InSight Export. They will be exported to the cmLoginAudit.asc file. If the InSight Export is run in incremental mode, only login audit records added or modified since the last export are included. In order to export login audit records, the InSight Export Version must be set to “05” or higher. Set the new Export Login Audits field in InSight Configuration to “y”. This will open the Include No Access Records field. Set Include No Access Records to “y” if records should be exported to the cmLoginAudit.asc file for digital subscribers who did not access the digital edition on a date (the Authentication Type field in the record will be “NOACCESS”).
2014.1

26. Login Audit | Digital Analytics
InSight Digital Reporting
Digital Access Trending and Analysis
Login audit records are generated when subscribers access a digital edition of a publication (website, mobile version, replica version, etc.). The records are used primarily in reporting AAM circulation figures. These records are created by iServices Authentication, or are imported from a third party system via the Auth Import option. Login audit records can now be included in the InSight Export. They will be exported to the cmLoginAudit.asc file. If the InSight Export is run in incremental mode, only login audit records added or modified since the last export are included. In order to export login audit records, the InSight Export Version must be set to “05” or higher. Set the new Export Login Audits field in InSight Configuration to “y”. This will open the Include No Access Records field. Set Include No Access Records to “y” if records should be exported to the cmLoginAudit.asc file for digital subscribers who did not access the digital edition on a date (the Authentication Type field in the record will be “NOACCESS”).
2014.1

27. Login Audit | InSight Configuration
2014.1

28. Digital Access Audit Reports
Digital Audit Reports | AAM menu
Digital Analysis Report
Digital draw totals can be reported by product, date range, access type, edition and other selection criteria using the Digital Analysis report
Digital Subscription Audit Report
List digital access at a subscription level
2014.1

29. Digital Access Audit Reports
Digital Analysis
The report can be compared to the Daily Circulation report or the Circulation History report in order to prove out digital circulation figures. Use the Digital Subscription Audit report
2014.1

30. Digital Access Audit Reports
Digital Analysis
2014.1

31. Digital Access Audit Reports
Digital Subscription Audit
The report can be run to provide additional subscriber information for the Digital Analysis report.
2014.1

32. Digital Access Audit Reports
Digital Subscription Audit
The report can be run to provide additional subscriber information for the Digital Analysis report.
2014.1

33. Customer Service API | Online Controls
Customer Service API – Business Rule controls The Customer Service API can now be configured to not accept temporary stops from online subscribers Can subscribers with a delivery method of online request a temporary stop?
The Business Rule Can subscribers with a delivery method of online request a temporary stop?, which was previously used only by iServices Subscriber, is now also used for the Customer Service API. The Business Rule has been moved to the Subscriber | Temporary Stops area of the iServices Business Rules.
2014.1

34. Digital Workflow | Coming in 2015
Digital Workflow– Streamlining the Order Process =
iServices Digital Sales flow will no longer require all address elements.
Full address not required
2015.1

35. Paywalls | Charging for Digital
Digital Paymeter
Digital Paymeter is used to manage digital access, process digital sales, whether you use a hard wall or a metered approach.

36. Paywalls | Charging for Digital
Building your own Paywall
Circulation API
iServices Authentication
Circulation Campaigns
Single Sign-On (optional)
Works with iServices Subscriber
Several APIs are needed when building your own Paywall solution.
Circulation API will use Campaign Codes to take new digital orders

37. Digital Engagement What Is Your Digital Strategy?
Questions
Digital Engagement What Is Your Digital Strategy?

38. Thank You!