1. Welcome to the Real-Time Cloud for Nonprofits
Jill Kenney Senior Sales Engineer Salesforce.com Foundation

2. Who is Salesforce.com?
Salesforce.com is a very successful publicly traded company - the global leader in customer relationship management (CRM) & cloud computing. Salesforce was founded in ‘99 and really revolutionized the world of enterprise business applications by providing the tools and applications you need to run a business entirely online - or in our cloud.

3. 1/1/1 Model for Strategic Corporate Philanthropy
1% Time
1% Equity
1% Product
Over 179,500 hours of community service
Nearly $20 million in grants
Used by 8,000 nonprofit organizations +
We not only believe in a new technology model and a new business model, but we believe in a new philanthropic model for business too. Our 1/1/1 model is a new model for corporate responsibility. 1% of our equities is held in the Salesforce foundation. 1% of our employees time or 4 hrs per month is dedicated to philanthropy, and 1% of our product goes to nonprofits all over the world.
This year we’ve received a lot of recognition for this effort. Salesforce.com was recognized as Corporate Citizen of the year by the Committee to Encourage Corporate Philanthropy. We were recognized as the 7th most ethical company in the world by business ethics magazine.
Our strategic corporate philanthropy model is an important part of our vision and what we’re doing for the industry.
Corporate Citizen of the Year Award
Committee Encouraging Corporate Philanthropy
#7 Top 100 Best Corporate Citizens
Business Ethics Magazine
Excellence in Giving
Codie Awards
Award for Using IT to Benefit Society
Computerworld
2007 World’s Most Ethical Companies
Ethisphere
Excellence in Corporate Volunteerism
Points of Light/Hands On National Award

4. Social Enterprise Funds Scale to Increase Impact
Create positive social change around the globe
Empower nonprofits to achieve their mission effectively
Product Discount Program
The Salesforce Foundation is scaling their efforts through the social enterprise of selling discounted licenses. This enables the Foundation to reinvest funds in the 3 areas of focus:
Product
Discounts make it affordable for large nonprofits to acquire licenses for their entire organization putting more product in more nonprofits’ hands
Funding helps make more product donations possible
Reinvestments are being made in product improvements specific to helping nonprofits use the capabilities of Salesforce CRM and Force.com in the work they do
People
Fund more internships and more scholarships
Create more volunteer opportunities to power nonprofits
Money
Bigger grants and more of them

5. Strong Growth In New Customers
72,500+
Paying Customers

6. Product Donations and Discounts Driving Huge Impact
8,200+
Nonprofit Customers
CY2002
CY2003
CY2004
CY2005
CY2006
CY2007
CY2008
CY2009
CY2010

7. Serving Nonprofits of Every Shape and Size
Salesforce serves small, medium, and large sized organizations
Small organizations benefit from access to enterprise apps and infrastructure that they might not be able to afford
- Large organizations benefit from the innovation, rapid scalability, and rapid deployment of people and apps in the cloud

8. Managing Constituent Relationships Well Is Crucial
BOARD MEMBERS
STAFF
CHAPTERS
VOLUNTEERS
DONORS
PARTNERS
CLIENTS

9. Has Transformed the Private Sector
The Real-Time Cloud
Has Transformed the Private Sector

10. What Does the Real-Time Cloud Mean for the Nonprofit Sector?
CRM (Relationship Mgmt)
Fundraising
Marketing & Outreach
Constituent Service
Contact Centers
Knowledge Management
Portals
Mission Management
Grant Management
Programs & Projects

11. Center for Employment Opportunities Helps Formerly Incarcerated Find Long-Term Employment
Easily implemented total solution for case management, workflow, and reporting
Customized to manage varied program requirements and enhanced case management
Provides better support because now able to follow the progress of program
Reports are easily accessible, providing faster response to placement and retention trends

12. Nonprofit Customers Report Real Impact
Customer success metrics.
Source: Salesforce.com Customer Relationship Survey conducted June 2009, by an independent third-party MarketTools Inc on 6,000+ Customers randomly selected.

13. Check out the Nonprofit Starter Pack
What is the Nonprofit Starter Pack?
Implementation tool to get up and running fast
Manage complex relationships with individuals and households
Maximize the value of your relationships by tracking affiliations
Easily create recurring donations and eliminate tedious manual entry
Find out if the Nonprofit Starter Pack is right for you. Visit:

15. Get Started Today with A Free Trial
My Apps
Sales Cloud
Service Cloud
Custom Cloud
Chatter
Free For 30 Days
The World’s Leading Cloud Computing Apps
Prospective Customers:
Ask your AE to work with you in real-time
Existing Customers:
Try the Service Cloud
Get a Free Force.com account

16. Fundraising in the Cloud
Donors & Households
Everything you need to know about every donor – all in one place
Affiliations
Learn how everyone is connected to make stronger connections with your supporters
Marketing & Leads
Run and track campaigns across all channels and know where to invest next
Donations & Recurring Gifts
Manage one-time and recurring donations from pledge to collection
ECommerce
Quickly set-up and manage online payments from your donors
Real-time Analytics
Move with speed and efficiency with the insight you need to stay on track
& Productivity
Work seamlessly with the tools you already use everyday
Content Library
No more aimless searching…all of your collateral, right at your fingertips
Social Media Integration
Wherever your supporters are, you’ll be there. Join the conversation
Volunteer & Event Management
Set-up volunteer tracking and events with the most usable CRM for nonprofits

17. Managing Your Mission in the Cloud
Constituents
Everything you need to know about all of your constituents – donors, board members, staff, volunteers and clients
Flexible Database
Easily set up our database to manage your data with wizards that walk you through the process
Visual Process Manager
Design and automate any process or workflow needed to execute your mission without code
Real-time Websites
Get your mission on the web. Quickly and easily build and run any Web site or Web application
Social Impact Metrics
Lay out your plan for affecting social change, and measure it and report it to your team, your board and your supporters
Program Management
With management and tracking tools you can make sure all of the programs you’re running to meet your mission are on track
Volunteer & Event Management
Need help to achieve your mission? Set-up volunteer tracking and events with the most usable CRM for nonprofits
& Productivity
Work seamlessly with the tools you already use everyday