1. By: Matt Savage & Matt Wilson
Communications
By: Matt Savage &
Matt Wilson

2. Definition
1.the act or process of communicating; fact of being communicated.
2.the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs.

3. Communication Process

4. Communication Break Downs
What are some communications issues you have with your organization? Customers?

5. Communication Pie 55% Physiology 38% Tonality
Body Language, Gestures, Posture, Eye Contact, Facial Expressions
38%
Tonality
Pitch, Tempo, Voice Inflection 7%
Spoken word
What you are actually saying

6. Communication Activity

7. 3 Types in Everyday Business
In Sales (Customer)
In the Office (Employees)
In the Field (Transfer Between Sales and Field)

8. Round Table Topic
How many of you have left a sales call thinking you just wasted your time?
Have you ever met with a potential customer and went back to look up the job info and realized you didn’t right down enough information?

9. Sales Process Up Front Contracts
Communicate agenda / purpose of meeting
Setting Expectations
What does your customer want
Scheduling
Communicate schedule and changes
Follow Up
Make sure clients are completely satisfied

10. Communication Planner
Job Name, Address, Phone, Fax,
Contact Name
Detailed meeting notes
Drawings and measurements
Personal info that may have come up throughout the meeting.

11. Sales Process
What percentage of the time do you or your sales people talk?
In a typical sales call what percentage of time should the salesperson be talking?
30%

12. Operations Communication
Have you ever walked an employee through a specific job or task and they either forgot or didn’t do it the way you explained?
Have you ever shown up on a job site and the crew has about half the work done that was expected?

13. Babysitting

14. Operations Communication
You can never give to much info
Detailed information is key
Help employees reach decisions instead of you telling them what to do.
Active listening / participation

15. Operations Communication
Daily Huddle Meetings
-Foreman relays daily goals and objectives to entire crew.
-Updates crew on job progress compared to project schedule
-Reviews safety policies and procedures.

16. Operations Communication
Action Plan
- Bring action plan to all meeting and keep with you through out the day.
- All tasks that need completed need to go on the action plan.
- Keep plan updated daily by adding and subtracting tasks

17. Operations Communication
Six Most Important Things I Have To Do
- Prioritize your action items
- Top six items need to be completed before you leave for the next day
- Give clear direction as to what your priorities are when assigning tasks

18. Work Order

19. Office Communication
Have you ever gotten so busy in your daily tasks that you neglected your office staff?
How do you deal with issues?
What does your Monday mornings look like?

20. Office Communication Hold monthly “coaching sessions”
Address several strengths
Address opportunities
Give a couple action items that they need to work on right away
Let them tell you the areas they can do better at.

21. Office Communication Be upfront with decisions. Open door policy
Open book policy
Everybody is watching you.
If it is important enough for them to do, it’s important enough for you to support.
Clear understanding of their roles
Job Descriptions

22. Office Communications
Know how your people communicate/personalities.
DISC
Find out how they work
A to B
Detail breakdown

23. Questions?
THANK YOU!