1. Training and Development8
Chapter

2. Training Program Percentages
Types of Training Percentage of Firms Offering
New employee orientation 99%
New equipment orientation 93%
Performance Appraisals 93%
Sexual harassment 91%
Leadership 90%
Product knowledge 89%
Consumer education 88%
Ethics %
Creativity 54%
English as a second language 40%
Remedial reading 37%
Welfare-to-work 35%

3. Development of a Training Program
Designing a learning environment for training
Consider the learning precautions
Trainability
Gaining the support of trainees
Evaluate the conditions of the learning environment
Determine whole verses part learning
Evaluate massed verses spaced practice
Overlearning
Pick a good setting
Understand the results

4. Methods to Transfer Training
Maximize the similarities between training and job practices
Require participants to practice training procedures
Encourage trainees to practice their new skills on the job
Include a variety of possible scenarios for each training exercise
Label important objectives
Develop job aids and make them available
Make sure all basic concepts are understood
Ensure a supportive environment for learning
Build the trainees self-sufficiency
Give trainees opportunities to demonstrate job skills
Encourage continual learning

5. Two Categories of Transfer Training
Methods that are primarily informational or transmittal in nature, that is, they use primarily one-way communication in which information is transmitted to the learners
Methods that are experimental in nature, that is, the learner interacts wit the instructor, a computer/simulator, customers, or other trainees to practice the skill

6. On the Job Training Five steps of on the job training
Observation of the new employee
Feedback obtained from the new employee
Consensus (a discussion of the job performance)
Rehearsal of job performance
Review of employee’s performance

7. Computer Based Training (CBT) and Alternative Training Methods
Electronic training-delivery media
Distance learning
Equipment simulators
Games
Alternative types of new training methods
Case analysis
Role playing
Behavior modeling

8. Criteria for Evaluation of Training
Reactions
Learning
Behavior
Results
ROI

9. Learning Performance Test Question Sample
T or F When preparing a truth-in-lending disclosure with a financed single premium, mortgage insurance should always be disclosed for the life of the loan
______ Which one of the following is not a category in the loan progress report?
a.) Loans approved
b.) Loans in-suspense
c.) Loans denied
d.) Loans Received

10. Components of an Affective Sexual Harassment Policy
A statement including the firms strong opposition to sexual harassment
Definitions of sexual harassment
Procedures for reporting harassment
Descriptions of punishments for offenders