1. Optimizing the Clinical Experience with TickiT®
Apps for Health and Education Conference
April 28th 2016
Presenter: Elizabeth Cruchley

2. Overview
The OCE project is a public-private partnership between The Hospital for Sick Children (SickKids) and Shift Health, the company that developed a digital patient-engagement platform (TickiT®)
This partnership provides SickKids the opportunity to utilize e-health technology in a clinical setting, while receiving ongoing technical support from the industry partner

3. SickKids Internationally-recognized pediatric hospital in Toronto
Project aims:
Engage patients and staff in the care continuum
Contribute to process improvement initiatives
Collect patient-reported data to improve clinical care workflows and service delivery

4. TickiT® by Shift Health
TickiT® is an interactive mobile patient engagement platform created by Shift Health
Tool used to collect patient- and staff-reported data

5. Images/ examples of TickiT ®

6. OCE Project Breakdown Type of Project Clinic/ Department
Quality
Critical Care Unit, Rehabilitation Clinic, Teen Clinic, Daily CIP (Adolescent Medicine)
Research
Cardiology Department
Clinical
Emergency Department, Plastic Surgery Clinic

7. Critical Care Unit Quality
Project: The MyVoice survey
Safety reporting platform for families
Implementation:
CCU Quality Team member in the CCU asks parents at the bedside to complete the MyVoice survey

8. Rehabilitation Department Quality
Project: Patient satisfaction survey
Implementation:
Survey administered by a Physiotherapist or Occupational therapist in out-patient and in-patient clinics across the hospital
Survey kiosk installed in Rehabilitation Clinic beside reception desk

9. Teen Clinic Quality
Project: patient satisfaction reporting from patients that are in teen clinics
Transgender Youth Clinic
Young Families Program
Eating Disorder Program
Substance Abuse Program
SickKids Interprofessional Team for Youth (SITY)

10. Daily CIP Quality Project: Daily Continuous Improvement Program
Outcomes:
Has lead to robust quality improvement initiatives

11. Cardiology Clinic Research
Project aim: Development and implementation of an education intervention in the Fetal Cardiac Program for prenatal mothers
Implementation plan:
TickiT® will be used to collect patient-reported demographic and psychosocial data
TickiT® will be used to deliver and facilitate learning using content developed by AboutKidsHealth
Estimated start date: June 1st 2016

12. Emergency Department Clinical
Project aim: Development and implementation of a youth mental health screening tool
Implementation plan:
TickiT ® survey will consist of validated, clinically relevant screening tools:
Youth Perception Survey
CRAFFT (substance abuse screening tool)
Columbia Suicide Screener (suicide risk screening tool)
Estimated start date: July 1st 2016

13. Plastic Surgery Clinic Clinical
Project aim: Development of rapport-building tool for patients with cranial-facial anomalies who are part of a long-term treatment plan
Implementation plan:
Survey developed in collaboration with Chief of Plastic Surgery along with OCE team and Shift Health
Estimated start date: May 15th 2016

14. Limitation and Lessons Learned
Reliable Wi-fi connection throughout hospital
iPad security issues (chargers)
Completion rates and survey fatigue (Teen Clinic Survey)
Scope of project

15. Conclusion A public-private partnership allows for
efficient project development, exchange
of knowledge, and technical support
between partners
Surveys are developed based on consistent gaps and pain-points experienced in different clinics at SickKids

16. Acknowledgements
Funding for the OCE lab projects is provided by: OCE Lab members: Dr. Miriam Kaufman (Co-Applicant) Adam McKillop (Project Manager) Thamaraa Sivayogan (Co-op Student) Dhruv Gupta (Co-op Student) Elizabeth Cruchley (MHSc Candidate)

17. Thank You! Contact: elizabeth.cruchley@sickkids.ca