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Prince of Wales Hospital Patient Satisfaction Survey

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Presentation on theme: "Prince of Wales Hospital Patient Satisfaction Survey"— Presentation transcript:

1 Prince of Wales Hospital Patient Satisfaction Survey
18 July – 12 Aug 2016

2 (I) On Admission (18 July – 12 Aug 2016)

3 (I) On Admission 18 Jul – 12 Aug 2016 (Mean Score)
18 Jul – 12 Aug 2016 (Mean Score) Information about admission 1.13 Waiting time for admission 0.28 2 1 -1 -2 N/A Very Good Good Neutral Poor Very Poor

4 (II) Staying in Ward (18 July – 12 Aug 2016)

5 (II) Staying in Ward 0.86 1.07 1.21 1.12 1.11 18 Jul – 12 Aug 2016
18 Jul – 12 Aug 2016 (Mean Score) Food supply 0.86 Linen supply 1.07 Ward environmental hygiene 1.21 Privacy protection 1.12 Attention to your special needs, e.g. interpretation service or religion-related arrangements 1.11 2 1 -1 -2 N/A Very Good Good Neutral Poor Very Poor

6 (III) Clinical Service (18 July – 12 Aug 2016)

7 (III) Clinical Service
18 Jul – 12 Aug 2016 (Mean Score) Effectiveness of treatment 1.19 Quality of nursing care 1.29 2 1 -1 -2 N/A Very Good Good Neutral Poor Very Poor

8 (IV) Explanation & Communication (18 July – 12 Aug 2016)

9 (IV) Explanation & Communication (18 July – 12 Aug 2016)
18 Jul – 12 Aug 2016 (Mean Score) Explanation on clinical condition and treatment plan 1.20 Involvement in deciding treatment plan 1.18 Explanation on use of medication 1.19 Channels for feedback on hospital service 1.06 2 1 -1 -2 N/A Very Good Good Neutral Poor Very Poor

10 (V) Staff Performance (18 July – 12 Aug 2016)

11 (V) Staff Performance 18 Jul – 12 Aug 2016 (Mean Score) Staff attitude
18 Jul – 12 Aug 2016 (Mean Score) Staff attitude 1.36 Staff helpfulness 1.34 2 1 -1 -2 N/A Very Good Good Neutral Poor Very Poor

12 (VI) On Discharge (18 July – 12 Aug 2016)

13 (VI) On Discharge 18 Jul – 12 Aug 2016 (Mean Score)
18 Jul – 12 Aug 2016 (Mean Score) Information about discharge 1.13 Explanation on follow-up plan and post-discharge care 1.19 Waiting time for discharge 0.93 2 1 -1 -2 N/A Very Good Good Neutral Poor Very Poor

14 (VII) Facilities / Ancillary Service
(18 July – 12 Aug 2016)

15 (VII) Facilities / Ancillary Service
18 Jul – 12 Aug 2016 (Mean Score) Signage and information counter 1.21 In-patient transportation 1.24 General hospital environment 1.25 Public toilet hygiene 1.05 Security 1.15 Payment process 1.12 2 1 -1 -2 N/A Very Good Good Neutral Poor Very Poor

16 (VIII) Overall Impression (18 July – 12 Aug 2016)

17 (VIII) Overall Impression
18 Jul – 12 Aug 2016 (Mean Score) Overall impression towards this hospital 8.32 1=worst, 10=best

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