1. Universidad Francisco Gavidia
Student`s name: David Ernesto Escobar Guadron
Teacher´s name: Lic. Edelmira Rosa Castillo

2. Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them, and to log calls. Call centers are used by mail-order catalog organizations, telemarketing companies, computer product help desks, and any large organization that uses the telephone to sell or service products and services.

3. A Call Center is a place were many people are paid to answer phone calls all day.
Typically these are the calls that subscribers or purchasers place to toll-free numbers for assistance from the service or manufacturer of a product or system.
Some call centers work exclusively for one company or on one product or service. Others work on contract for a variety of customers, although they may then designate specific people to handle calls placed to a particular help phone number.

4. Summary
In this company you can stay all the time to work, or possible you can choice your scheedule; dependenly if you study and same time you work too.