1. eServices Portal – User Manual
Omnitech Infosolutions limited
Dhaval Jadhav

2. Content # Topic 1 The Home page 2 Mobile Recharge 3 DTH & Services 4
Travel 5
PAN 6
Tirubaa (eLearning)

3. The Home Page Open a web browser & enter URL: www.citizencenter.co.in
This will open the WeConnect eServices Portal
If you don’t have a Password, Click on the Button

4. The Home Page
Click on checkboxes of either Login or Transaction Passwords and enter your Address in the text box
Click on Reset Password and the passwords will be generated and mailed to your registered _ID

5. The Home Page
By entering the generated password you may login and may utilize the different services on the portal

6. The Home Page
You may change the passwords by clicking on link at the top.

7. The Home Page
You can change your Login & Transaction Passwords here

8. Mobile Recharge
This is the Mobile Recharge service page. Here, one can fill the below fields to acquire the services.

9. Mobile Recharge
Choose the service you need

10. Mobile Recharge
Enter Subscriber No and Amount and Click on

11. Mobile Recharge It will Redirect you to the Payment Page
Enter your and click on

12. DTH & Services
This is our DTH & Services page. Here, one can fill the below fields to acquire the services

13. DTH & Services
Select the Required Fields

14. DTH & Services
Enter your Subscriber No and Amount & click on the button below
Further it will take to payment page
There you need to enter your and click on the button

15. Travel
This is our Travel page. Here, one can fill the below fields to acquire the services

16. Travel
Enter the Source, Destination and Date and click to Search for Buses

17. Travel
Select the Travels which you wish to choose and click on the corresponding amount

18. Travel
Select the circled Seat Number which is the Available Seat on the Bus

19. Travel Select the corresponding and the to be carried by the Passenger
Enter the Passenger’s and

20. Travel
Then enter Name, Age and Gender.

21. Travel
Click on button and Pay from your Wallet on the Payment Page

22. PAN
Click on PAN link at the top.

23. PAN
It will take you to UTIITSL PAN Online Services.

24. PAN
Click on PAN Services and New PAN Application

25. PAN
Fill the form

26. PAN
User should verify the physical documents and fill the online form

27. PAN
Once the complete information is filled in online, clicking on ‘submit’ leads to Application Validation process by the system

28. Take printout of the filled form,
Paste applicant’s photo and take signature of the applicant at the designated locations on the printed form.

29. Scans the printed application form with photos affixed and signatures present
Upload the scanned image along with photo and signature images (3 image files)

30. Check List - Upload Documents instructions
Take printout of the application form
Paste photo and atake signature of the applicant on the printed form
Application form along with supporting documents needs to clubbed and scanned into a single file
(PAN Application form (front & back side) to be scanned in 200dpi, color - PDFA format)
The size of complete scanned Application file can be Maximum up to 2MB
Scan photo of the applicant
Photo Scanning 300 dpi,  Color, 213 X 213 pixel (Size less than 30 kb) in JPEG format.
Take a signature on a separate white sheet and scan it
Signature scanning 600 dpi –black and white (less than 60 kb) in JPEG format.
Retain separate photo and signature scanned images and upload appropriately by selecting relevant options provided in the portal i.e. Photo in place of photo to be uploaded and Signature in place of Signature
In all, 3 scanned image files viz. Appln form with doc proofs, Photo, Signature need to be uploaded

31. PAN built-in Auto-Validation for scanning
Any difference in size and specs, the system will throw showing the details of the Error
Further it will redirect to payment page. Please enter your
and Click on button.

32. On successful transaction, the system generates an Acknowledgement Receipt
Hand over a Printout of the Receipt to the applicant

33. In case of error in normal run
Re-attempt payment for specific application and normal payment process follows with generation of Acknowledgement Receipt

34. PAN Processing and Dispatch
Once the full lifecycle of application is completed by the VLE users, the central or HO team creates lots for making consolidated payments to UTIITSL by selecting only the applications cleared across all VLEs with successful payment
PAN Application processing at UTIITSL
Once the Payment is received, verified as realized at UTIITSL end, the applications attached to this payment lot will move into the processing zone with verification of scanned forms uploaded by VLE
Only the clear applications will move for PAN allotment and objection marked cases will be intimated back to VLE level for objection clearance and further processing at their end.
Once the PAN allotted, the PAN Cards will be dispatched directly to the applicants at their communication address as provided in the application form, through Speed Post/ Courier.

35. Objection clearance at VLE user end
The objection cases will get displayed under PAN Objection menu for clearance and further processing

36. VLE clears the objection by making necessary edit modifications in the PAN application, after consulting the corresponding applicant

37. Once the application edited/ modified, VLE upload documents in right form as in the normal process cycle – printout, photo affix with signature, scanning, upload.

38. PAN Tracking Query
VLE has an option to check the PAN card status using Application number / Coupon number using “Track your PAN Card” option available under PAN Services.

39. PAN Tracking Query
VLE can track the status by giving the Application number / Coupon number

40. PAN Tracking Query
Application status is displayed giving the last updated stage at any time

41. PAN
VLE user may log out at any point of time once the activities are over

42. Tirubaa
Click on the Tirubaa link at the top.

43. After clicking the Tirubaa link, a Tirubaa form would be seen.

44. Fill the form
Click on the button

45. You will be redirected to the Payment Page
Click on button to pay from your Wallet

46. Thank You!