1. COMMUNICATION

2. ESSENTIAL QUESTION
What are the components, types, and styles of communication and how do they impact the messages we send and receive?

3. OBJECTIVES You will be able to:
List 3 components necessary for communication
Describe the difference between verbal and nonverbal communication
List 3 examples of each kinds of communication

4. Agenda

5. COMMUNICATION Definition:
The exchange of information, thoughts, ideas, feelings between two or more people

6. Three Components Necessary for Communication
Message
Sender
Receiver

7. Components (cont) 70% of our waking time is spent communicating
Good communication is when the receiver receives the information exactly as it was intended
All sorts of baggage at both ends distorts the information:
MESSAGE
Sender Receiver

8. Two Types of Communication
Often called “paralanguage” and includes all the other ways that we communicate besides using words:
Using “words” to communicate
VERBAL
NONVERBAL

9. VERBAL (cont) Examples of verbal communication: Speaking Writing
Reading
Sign Language

10. NONVERBAL
Body Language:
Facial expressions
Eye Contact

11. NONVERBAL (body language -cont)
posture

12. NONVERBAL (cont) Body Language (cont)
gestures

13. NONVERBAL (cont)
Tone of Voice

14. NONVERBAL (cont)
Proxemics – interaction distances….how we use “space” to communicate

15. NONVERBAL (cont)
Clothing, Jewelry, Hairstyle, Makeup

16. How Much of the Message We Communicate is Verbal vs Nonverbal??
VERBAL: NONVERBAL:
~7% ~93%
“It’s not what you say but
HOW YOU SAY IT!!”

17. LET’s REVIEW!