1. Workplace Communication
Vocational Education and Training
Training Toolbox Series
ICA11v1.0
Information, Digital Media & Technology
Cert I, II and III
Workplace Communication
Section 3

2. Non-Verbal Communication
Workplace Communication
Non-Verbal Communication

3. Table of Contents Workplace Communication
Section 3 – Non-Verbal Communication
Introduction to Non-Verbal Communication Slide - 04
Body Language  Slide - 05
Gestures Slide - 08
Personal Space Slide - 09
Status Slide - 10
Voice Qualities Slide - 11
Personal Image Slide - 12
Punctuality Slide - 13
Environment Slide - 14

4. Introduction to Non-verbal Communication
Workplace Communication
Introduction to Non-verbal Communication 
Non-verbal communication supports verbal communication through:
Body Movement
Physical Characteristics
  Touch
  Vocal Qualities
  Space
  Accessories
  Environment

5. Body Language Workplace Communication Types of body language include:
Aggressive body language
Attentive body language
Bored body language
Closed body language
Deceptive body language
Dominant body language

6. Body Language Workplace Communication Types of body language include:
Evaluating body language
Greeting body language
Open body language
Ready body language
Relaxed body language
Aggressive body language
Attentive body language
Bored body language
Closed body language
Deceptive body language
Dominant body language
Types of body language include:

7. Body Language Workplace Communication
Head
Arms
Torso
Legs
The main parts of the body that communicate include:

8. Gestures Workplace Communication
The meaning of gestures can vary in meaning such as:
Word or phrase substitution
To illustrate size or location
To convey emotional messages
To provide feedback

9. Personal Space Workplace Communication
The access to one’s personal space depends on:
  A person’s relationship with the other
  The mood the person is in
  The environment

10. Status Workplace Communication
The status of a person can be conveyed non-verbally by:
  A larger office
  A bigger desk
  A prominent place in the boardroom

11. Voice Qualities Workplace Communication Your voice can vary in: Volume
  Volume
  Clarity
  Emphasis on words
  Speech habits (filler words)
Tone (can often illustrate emotion)

12. Personal Image Workplace Communication Your personal image includes:
  The type/size of your clothes (and whether or not they fit)
  The cleanliness/neatness of the clothes
  The suitability of accessories and jewellery
  Personal hygiene
  Posture
  Grooming

13. Punctuality Workplace Communication
Your timing or punctuality is a very important non-verbal signal:
  Be at work on time
Arrive to meetings ahead of time
  Be on time when meeting with customers/clients

14. Environment Workplace Communication
Non-verbal environmental messages include factors such as:
  Location of office or workplace
  Layout of the office or workplace
  Tidiness of the office or workplace
  Office furniture and fittings
  Company communication materials
  Company advertising and promotional materials
  Colour co-ordination, lighting, etc.

15. Workplace Communication
End of Section 3