1. The IT Environment Sections 6 and 7 ICA11v1.0
Vocational Education and Training
Training Toolbox Series
ICA11v1.0
Information, Digital Media & Technology
Cert I, II and III
The IT Environment
Sections 6 and 7

2. Policies and Procedures in an IT Department
The IT Environment
Policies and Procedures in an IT Department

3. Table of Contents The IT Environment
Section 6 – Policies and Procedures in an IT Department
Policy and Procedure Manuals Slide - 04
Taking Verbal Instructions Slide - 05
Workplace Procedures Manuals Slide - 06
Workplace Policies Slide - 07
Creating a Procedures Manual Slide - 08
Employer and Employee Rights and Responsibilities Slide - 09
Personal Image Slide - 10
Section 7 – Identifying the Components of IT in an Organisation
Research Project Slide - 11

4. Policy and Procedure Manuals
The IT Environment
Policy and Procedure Manuals
Procedural manuals can include:
The company’s mission statement
A quality assurance statement
Codes of conduct and ethics
Organisational chart
Office floor plan
Telephone contact numbers
addresses for staff
Computer system access and access rules
Workplace policies
Workplace procedures
Customer service policies
Training policies

5. Taking Verbal Instructions
The IT Environment
Taking Verbal Instructions
Taking verbal instructions require:
Listening skills
Questioning skills

6. Workplace Procedures Manuals
The IT Environment
Workplace Procedures Manuals
Documented workplace procedures:
Help new employees to perform their duties
Assist existing employees to learn and do new tasks
Are valuable as reference for tasks done infrequently
Ensure that correct methods are used
Help where there is more that one person doing a task
Maintain consistency in performance of tasks
Procedures

7. Workplace Policies The IT Environment
Policies may exist in the workplace including:
Anti-discrimination
Grievance management
Smoking in the workplace
Drinking alcohol in the workplace
The use of drugs
Workplace safety
Computer use
Personal hygiene
Policies

8. Creating a Procedures Manual
The IT Environment
Creating a Procedures Manual
To prepare a Procedures Manual or Guide, use the following sequence:
Take down notes on what and how you are doing it
Revise your notes by documenting each step clearly
Do the task as if you were following your manual
Edit the documents with any changes
Check grammar
Copy and bind or laminate your manual

9. Employer and Employee Rights and Responsibilities
The IT Environment
Employer and Employee Rights and Responsibilities
An employer hires you to perform a job role and to support management and staff in working towards the company’s goals.
As an employee, you expect to be paid for work done, to work in a safe workplace and to be properly trained to perform the job in the way the employer requires.

10. Personal Image The IT Environment
Many businesses have policies on personal attire including common requirements such as:
Neat and clean clothes
Good personal hygiene
Jewellery that is not offensive or dangerous

11. Section 7 The IT Environment
Section 7 is a research project that requires you contact two organisations and learn how they each use IT within their operation.

12. The IT Environment
End of Sections 6 and 7