1. Ethnic Community-based Organization for Refugees (ECOR)
Salt Lake City, Utah

2. Partner Organizations
Musungu HIV/AIDS Support Organization
The Latter Day Saints Church
Burundi Drummers/Dancers

3. Becky Muiga Community Champion (Youth)
Our SCALE TEAM
Esther Munene
Project Coordinator/
Improvement Advisor
Anthony Ngaruiya
Improvement Advisor/
Community Champion
Stella Shiko
Program Assistant
Becky Muiga Community Champion (Youth)
Musa Khoudi
Events Coordinator
Jason Raphael
Community Champion (Youth),
Zahara Abdi
Events Coordinator

4. Since the last CHILA, we are excited to share what we are most proud of….
Using the Plan-Do-Study-Act (PDSA) cycle for testing changes
by developing a plan to test the change (Plan), carrying out the test (Do), observing and learning from the consequences (Study), and determining what modifications should be made to the test (Act).
Investing in our communities
Investing in community members’ collective well-being enables them to use their healthy energy to transform themselves, their families and communities.

5. A story about something we learned since CHILA1….
Investing in our community members’ collective well-being so that they can use their healthy energy to transform themselves, their families and communities.

6. Top two things we learned from other communities since CHILA1
People are emotional and often react better to a good story than heaps of data.
Tell a story and allow your listeners to draw their own conclusions.
Humans obsess about problems to a fault and spend very little time analyzing what’s right.
focusing on bright spots rather than issues can be transformational.

7. What we learned about engaging community members with lived experience
Community members with lived experience help us understand others’ experiences, since some ECOR team members haven’t personally lived all the social issues we are trying to tackle.

8. What we learned about engaging the BROADER community in developing our aim
Engaging communities increases the likelihood that projects or solutions will be widely accepted.
We are able to create more effective solutions by drawing on local knowledge from a diverse group.
Engagement improves communities’ knowledge and skills in problem solving.
Groups gain greater control over their lives and their community. When people from different areas of the community work together, they often find that they have much in common.  
The process increases trust in our organization.
The more people know what is going on the more they are willing to work toward a goal.
Working together improves communication and understanding.
Insert picture or graph or data here if you would like

9. Our aim for SCALE is…..
AIM- By June 30th, 2016, reduce by 80% the number of Burundi refugee families using emergency room services in lieu of primary care services (and other healthcare resources) in the community.
 We plan to improve equity by ensuring that Burundi refugee families use more of primary care services and peer networks and less emergency room services for non-emergency services.

10. ECOR Driver Diagram

11. Metrics we are considering to our track progress
Number and % of people using ER services for non-emergency services.
Number of people using peer-peer networks and other community resources.
Number (and %) of people using primary care services.

12. What we learned from “Switch”
Key take aways:
Direct the Rider. What looks like resistance is usually a lack of clarity. If the Rider doesn’t know where to go, they spin the Elephant in circles. To direct the rider, create a crystal clear vision of the outcome. This includes when or how much, along with a specific set of actions and tactics to get there.
Motivate the Elephant. What looks like laziness is often exhaustion. Make your audience feel the need for change. Analytical appeals don’t cut it. Knowing is not enough. Get beyond the knowing and make it possible for people to feel the impact. Win the heart and the mind follows.
Shape the Path. What looks like a people problem is often a situation problem. Make it easy to embrace the change. Make instructions simple with step-by-step guidance. Provide support groups. Create training. Pair people up with mentors. Create peer pressure and social proof. Behavior is contagious.
TO CHANGE BEHAVIOR, YOU’VE GOT TO DIRECT THE RIDER, MOTIVATE THE ELEPHANT, AND SHAPE THE PATH. 
IF YOU CAN DO ALL THREE AT ONCE, DRAMATIC CHANGE CAN HAPPEN, EVEN IF YOU DON’T HAVE a LOT OF POWER OR RESOURCES BEHIND YOU.

13. Top two things we learned from other communities since CHILA1
People are emotional and often react better to a good story than heaps of data.
Tell a story and allow your listeners to draw their own conclusions.
Humans obsess about problems to a fault and spend very little time analyzing what’s right- focusing on bright spots rather than issues can be transformational.

14. Our biggest challenge(s) right now are…..
Setting metrics. Operationalizing the PDSA cycle

15. We hope to learn this at CHILA2…
Getting to Scale and Spread.
How the knowledge and tools of evaluation can help to achieve outcomes and demonstrate accountability.
Systems Thinking for Sustainability.

16. Best way to contact us:
Address 2284 East Renegade Road, Sandy, UT, Phone