1. Bridging the gap between IT and Operations
Jeslie Jacob, Director of Applications
3/21/2017

2. IT Customer Satisfaction

3. Physician Satisfaction with IT
This survey is completed every other year, with 2015 being an off year.
Percentile 1 = Peer group of Medical Teaching Facilities
Percentile 2 = Facilities with more than 500 beds

4. Partnership - The three legged stoolIT
Operations
Vendor

5. Keys to Success Clear Organizational purpose that connects technology
Strong sponsorship from executive leadership
Highly Engaged operational community
Competent project team

6. Connecting to Purpose
Our vision is to be recognized as a national leader in quality and Patient experience
The Sparrow Way is key to achieving our vision
iSparrow EMR is key to the Sparrow Way
Deploying iSparrow EMR and using it to transform care is an exercise in change management
Change management is a key responsibility of all leaders to ensure successful transition to iSparrow EMR

7. Executive Involvement
Define vision, direction, and guiding principles
Champion the Standardized System
Nurture project team empowerment
Structure decision making process
Be visible

8. Engagement through Governance
iSparrow Steering Committee
iSparrow Physician Advisory Group (IPAG)
Work Groups: Orders/CDS, Usability, Clinical Programs, Data Analytics
Interdisciplinary Clinical Advisory Committee (ICAC)
Work Groups: Ambulatory, Med-Surg, ICU, Peds, ED, Ancillary, Med Mgmt, Order Mgmt, Procedures
Revenue Cycle Advisory Committee (RCAC)
Work Groups: LMR, Pt Access, Scheduling, Pt Accounting, Coding, Charging, Clin Bus Admin, Facility & Org Structure, Providers, Payor/Plan

9. Building the IT team Hire “engineers with ears”
Develop a culture of customer service, collaboration
Teach emotional intelligence
Understanding operational workflows - key part of job expectations
Role – technical experts vs change agents

10. Contact:
Jeslie Jacob