1. Regional Library Manager
What Do Tauira Want? A Focus Group Study of Students at an Indigenous Tertiary Education Provider -Te Wānanga o Aotearoa
A presentation at LIANZA Waikato/BOP Weekend School May, Tauranga by
Mohan Lal
Regional Library Manager

2. Research Team Greg Marshall, National Library Manager
David Kukutai Jones, Maori Liaison Librarian
Mohan Lal, Regional Library Manager

3. Purpose Envisioning 2020/2020 Tauira & kaiako voice
Evaluate the library service provided
To gauge client satisfaction
Client perception of what the Library should look like in future

4. Objectives To learn how tauira access library resources
To learn what library services, resources and facilities tauira use for study and research
To identify tauira perceptions of library resources and services
To learn how satisfied tauira are with library resources and services
To identify unmet needs of tauira
To learn of tauira’s perception of an Indigenous library (what should it look like, feel like and sound like)

5. Methodology Kaupapa Maori Kaupapa Te Wānanga o Aotearoa
Hui (Focus Group)

6. Participant Recruitment
Research Team recruited Rohe Library staff to help recruit students at each of our 6 rohe
Advertised at each rohe by Library and Student Support staff
Student reps from each course were selected by the student to represent them
15 students were selected from each rohe
Age of participants ranged from 17 to 60

7. Rohe Tāmaki Makaurau (Manukau) Tainui(Hamilton) Waiariki (Rotorua)
Whirikoka (Gisborne)
Papaiōea (Palmerston North)
Te Tai Tonga (Wellington)

8. Hui 5 Open ended questions
Hui session was coordinated by a facilitator
Participant responses was video taped
Participants were allowed to express their views
without any comments or interjections

9. Questionnaire What is your experience of Wānanga Library?
What does the Wānanga values mean to you?
What do these values?
Feel like to you?
Look like to you?
Do you think it is practiced at your library?
What should an ideal (future) Wānanga Library look like?
Do you have any other suggestion / recommendation for Wānaga Library?

10. Findings Service – highly rated
“I was amazed at the range of services you have available in the library. I used to send list of books I wanted and the book came from all over from different universities and one came from Australia”
“ I sent a message to the library and the books kept coming and messages were sent that the book has arrived”
I did a call slip and the book arrived the next day. I was blown away by the service provided”

11. Library Staff Staff – highly rated
“Library staff are very supportive, helpful, amazing”
“Staff greet me by my name when I walk into the library”
“Librarians know what you are looking for and talking about even if you do not have all the information on you”
“Library staff follow the Te Wānanga o Aotearoa values and are always helpful and walk the extra mile to see you are comfortable and are able to do your mahi”

12. Library Resources Library Resources – Highly rated
“ I am always able to find information for my assignments at the Library”
“ Library has great selection of Mātauranga Māori books”
“ Library has children's books and DVD which I borrow for my whānau. Its great”
“Library has good resources for our assignments including Maori Land Court Minute Books”

13. Library as a study space
Facility – varied rating
“ We need Ako and Wānanga space”
“We need bigger Library”
“More computers please. Students hog the computers”

14. What Tauira want EBooks E-journals Extended opening hours
24 hour access to Library and computer lab
Ako space
Wānanga space
Self service
Māori Language interface
Laptop, ipads for loan

15. What Tauira want .. Holographic computers
Library programme around Maori events such as Matariki
Music
Bigger Library
Regular Library workshops
Txt messages from the Library reminding overdue books, events, etc.
Holographic histories
Coffee area

16. What tauira want… Area for kids 3-D screen, latest technology
Ability to Skype to other indigenous organisations/discussion groups
Colourful, bright not dull library, plenty of natural lighting
Library as a hub with spaces branching out like – digital, music, study, meeting, etc.
Self accessing digital tutorials on computing, information literacy, etc.

17. What tauira want… Multipurpose walls
Wānanga and other Universities publications in digital space for students to access
Space for recording music, video and editing facility

18. Conclusion
Library has put in place some strategies to meet the needs of tauira:
Discovery layer as a “one stop shop” for discovering range of information resources from variety of sources
Waiariki Rohe will be trailing loan of laptops. Central Library has tablets for loan
More long-term strategies are being put in place to meet other wants of the tauira within the budget constraints