1. High Level Process Overview
SIPOC

2. SIPOC
This is a single page summary containing details of the Suppliers, Inputs, Processes, Outputs and Customers for the process. It is also used to establish the current performance and to state what your goal performance should be along with outlining initial theories on what causes variation.

3. High Level Process Overview
Destination/ type of holiday
Transport method
Make bookings
Make arrangements for time away
Pack
Enjoy

4. How to Flowchart the Process
Flowchart the process from left to right from the first to last steps (blue).
Record process stages (from SIPOC) above relevant process steps (red).
Record any quality concerns / issues below the process step (yellow).
State the resources used for tasks above their process step (green).

5. The Benefits of Process Mapping
Helps build a shared picture of the process
Clearly shows how the work is done now and who does it
Can uncover duplication of effort, delays, omissions and unnecessary steps
Can be used to explain the process to new employees and others
Allows us to compare the actual process against the ideal

6. Process mapping – Things to think about
Which roles perform each action?
What other resources are involved?
What information needs to be supplied / produced?
What issues / problems are experienced?
How can we measure the effectiveness of the process steps?