1. The impact of digitisation on Social Security - process improvement or paradigm shift?
Chris Gibbon

2. Agenda The forces driving digitisation in social security
New technology driven business models in the commercial sector
Are these relevant in social security ?
Potential impacts on social security
What are the challenges and opportunities these generate for social security research and education ?

3. Forces for Change on Social Security
Stakeholder demands for efficiency
Service expectation of citizens
Social Security
Stakeholder demands for effectiveness
Service expectations of business
Changing Work-Life models

4. Digitisation in Social Security
Platform facilitation
Social Program effectiveness
Impact on Social Protection Fundamentals
Operational efficiency
Time

5. Platform Business Models
Providers
Users
Matches providers capabilities with user needs
A business model that creates value by facilitating exchange between two or more independent groups often through managing complexity

6. Business Platforms - examples

7. Is this the future model for Social Security ?

8. Platform Facilitation in Social Security
Japanese Old Aged Care – WAMNET
Obamacare – Health Exchanges
UK Universal Credit for Social Security
UK Personal Budgets for local authority social services
Singapore workforce development initiative

9. Potential implications for Social Security
Drive to individualisation
Trend for needs based provision with increasing means testing complexity
Merging of public and private provision
Public funds directed to private services
Diminishing relevance of regional provision (central v local)
Radical re-engineering of social security administrations

10. Conclusion
The impact of digitisation is beyond administrative efficiency but potentially changes the nature of social security itself
Many of the changes reflect similar approaches emerging in the commercial world
But what are the principles behind such changes ? Principles that define the essence of social security ?
Is this an opportunity for social security education and research ?