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CONFLICT
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VIEWS OF HUMAN INTERACTION
Covey, S. 7 Habits of Highly Effective People
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WIN-LOSE MOST COMMON VIEW FOCUS ON WIN WANT OTHERS TO LOSE
SCARCITY MENTALITY COMPETITIVE USE POWER, COURAGE MOST COMMON VIEW
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WIN-RANSACK-&-PILLAGE
STRONGER VERSION OF WIN-LOSE? FAIRLY COMMON VIEW?
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LOSE-WIN VOICE NO STANDARDS VOICE NO DEMANDS WANT TO PLEASE, APPEASE
STATE NO LIMITS STATE NO FEELINGS EASILY INTIMIDATED USES CONSIDERATION LACKS COURAGE
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LOSE-LOSE DEPENDENT ENVY OTHERS CRITICIZE OTHERS CRITICIZE SELF
LOW COURAGE LOW CONSIDERATION
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WIN-WIN SEEK MUTUALLY BENEFICIAAL SOLUTIONS COOPERATE, NOT COMPETE
LISTEN TO UNDERSTAND ABUNDANCE MENTALITY
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WIN INDEPENDENT IN INTERDEPENDENT SITUATION SELF CENTERED
SCARCITY MENTALITY NO SENSITIVITY TO OTHERS
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WIN-WIN-NO DEAL ABUNDANCE MENTALITY ALLOW EACH PARTY TO SAY NO
HIGHEST FORM OF WIN-WIN
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DEFINITIONS CONSIDERATION COURAGE SCARCITY: FIXED PIE
CONCERN FOR OTHERS, FEELINGS COURAGE STATE STDS, STAND UP FOR SELF SCARCITY: FIXED PIE ABUNDANCE: ENOUGH FOR EVERYONE WE CAN MAKE MORE!
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LOW HIGH COURAGE LOW HIGH CONSIDERATION
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HANDLING CONFLICT
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DENIAL DO NOT ACKNOWLEDGE NO RESOLUTION WHEN TO USE: Not “worth it”
It will “go away” NO RESOLUTION WHEN TO USE: TRIVIAL CONFLICT
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AVOID SUPRESS WHEN TO USE: WITHDRAW TRIVIAL CONFLICT
IF DISRUPTION OF ASSERTIVE APPROACH OUTWEIGHS BENEFITS OF IT
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SUPRESSION/SMOOTHING
SUPRESS DIFFERENCES SEEK COMMON POINTS, AGREEMENT WHEN TO USE: SHORT RUN
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ACCOMODATION OTHERS’ NEEDS ABOVE OWN YELD TO OTHER WHEN TO USE:
TRIVIAL CONFLICT BUILD OF “CREDITS”
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FORCING/POWER SATISFY OWN NEEDS FIRST FORMAL AUTHORITY WHEN TO USE:
QUICK END TO DISPUTE UNPOPULAR ACTION COMMITMENT NOT CRITICAL
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COMPROMISE EACH PARTY GIVES WHEN TO USE: PARTIES EQUAL IN POWER
TEMPORARY SOLUTION TIME PRESSURES
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CONFRONTATION AND COLLABORATION
SOLVING THE PROBLEM WHEN TO USE: REAL SOLUTION TOO IMPORTANT TO COMPROMISE HAVE TIME
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PRE-CONDITIONS TO TRUE COLLABORATION
ABUNDANCE MENTALITY COURAGE AND CONSIDERATION WIN-WIN OR WIN-WIN-NO DEAL
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CREATE CONFLICT? ENCOURAGE QUESTIONING ENCOURAGE CREATIVITY
BREAK AWAY FROM “OLD” BREAK OUT OF “RUT” ENCOURAGE CREATIVITY DECREASE COHESION
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