1. Guerrilla Assessment: Assessment for the Rest of Us
Lisa Gayhart, User Experience Librarian
Debbie Green, Head, Reference and Research Services, Robarts Library
CLAW - October 16, 2015

2. Driveshare tool
identify a need
create a prototype
test

3. Takeaways Why early assessment is important
Confidence in your assessment ability
Some tools and ideas for use
Heightened comfort working with users

4. Planning your assessment
Identify the issues
Clarify issues, why they are important, why do you care, what would you like to see happen
Identify who to involve/who is affected
Determine information needs
Identify the kind of information that will clarify the situation, is it behavioural information, (what people are doing) or attitudinal (if they are not using, why not) or both
Choose tools that suit the need
Is there potential for involving users in the outcome, (participatory design)
Based on the information you collect, test a new arrangement

5. Workstation lineups
There are lineups on your main floor for workstations. Your staff tell you they see unused workstations on your second floor. You suspect users are having trouble figuring out where there are available workstations in your building and could benefit from some kind of support. You are required to make a budget pitch every December and it’s now the end of October.
Use the assessment planning process to identify issues and possible solutions.
What methods might you use to find out what is happening?
Define measurable goals for the solution you are likely to propose.

6. Wireframe exercise
Use the worksheets provided to plan a quick test of your ideas and assumptions around the task of building a new help section for the library’s website.
Think about your task and go out into the “field” to test you’re your wireframe with a small group of students.
Come back and plan how to share your results.

7. Thank you Debbie Green | Head, Reference and Research Services
Lisa Gayhart | User Experience Librarian