1. John Bowers Director of Academic Technology
You have a brochure in your packet called “WKU Technology for Employees.”
We have a matching brochure called “WKU Technology for Students.”

2. Information Technology Division www.wku.edu/it
Find Information Technology under “Quick Links” on the WKU home page.
Services for faculty are listed under tab for “Employees.”

3. IT Helpdesk www.wku.edu/it/helpdesk www.wku.edu/it/chat 270-745-7000
Monday – Friday: 7:00 AM – 8:00 PM
Weekends: 11:30 AM – 8:00 PM
Single point of entry for all IT-related requests.
Call or chat.
Submit self-service requests through the Service Catalog.
Save as the Helpdesk number in your mobile phones now.

4. IT Service Catalog
Find this at the “Submit a Request Online” link from the IT Division home page.
Login is required (NetID).
Under the “Services” tab, self-service access to Helpdesk requests and tickets.
You can submit a new request in the categories listed.
You can also review the status of your own open tickets.
Under Knowledge Base tab, find articles that provide solutions to frequently asked questions.
Articles come from IT staff and are reviewed and updated.
Browse the KB categories, or use the “Search” link to find a specific text phrase in all articles.

5. NetID Accounts www.wku.edu/it/accounts
Example NetID: bgr01906
Use NetID to log in to your office computer, WKU , Blackboard, TopNet
Create/Reset My NetID Password
Password: 8 characters minimum, alpha and numbers/special characters
Universal login for WKU IT systems.
All NetIDs are three letters and five numbers.
Go to the Accounts page to initially set up your NetID and password.
You can generally keep your NetID private – it is not the same as your WKU address, and nobody other than you needs to use it.
Never give out your password. WKU will never ask you to give your password. If you receive an and it requests you to submit your password, it is a phishing scam.
Use to look up your NetID, set the password, or to change your password any time. At the Info Fair, we’re set up to assist you today with getting your NetID and password set up.

6. WKU Email & Calendar Faculty: first.last@wku.edu (usually)
Students:
Official communications
Use .wku.edu anywhere
In your office, use Outlook if you prefer
Look up addresses in the WKU Directory.
Individuals who are both an employee and a student will have both a topper address and a wku.edu address.
WKU administration and Academic Affairs use WKU for official communications to faculty.
All faculty are automatically added to the WKU “faculty-all” mailing list and you will receive announcements and official communications through this list. You cannot unsubscribe yourself from this list. The list is not to be used for threaded discussions.
WKU students understand that they will receive official communications from WKU and from their class instructors in their “topper” accounts.
Web interface at .wku.edu can be used from any Internet-connected computer.
Ask at the Info Fair or call the Helpdesk for help setting up a mobile device, forwarding your WKU mail to another account, or using the WKU calendar.

7. TopNet topnet.wku.edu
TopNet provides a secure web front-end to many Banner services.
Banner is our WKU enterprise system for student, HR, and finance data.
This slide shows the “Faculty Services” tab in TopNet.
Some of the most common things faculty will do in TopNet are:
Upload syllabi
Retrieve class rosters
Submit required assessments
Submit grades
You will receive an official request for assessment in the fifth week of classes.
Administrators, including department chairs, have access to Banner and will receive separate training to use it.

8. WKU File Shares P: is your personal storage, not shared
S: is a shared drive (department-wide, university-wide)
Access these anywhere: mystuff.wku.edu
You are likely to have an office computer with a wired network connection.
You will use your NetID credentials to log in to it.
You’ll then see the P: drive and the S: drive in your directory windows.
Use the mystuff address for access to the same directories from off campus.

9. Blackboard blackboard.wku.edu
Blackboard is WKU’s learning management system.
Used for Distance Learning courses.
Also used by many faculty in face-to-face classes to offer course materials, class discussions, multimedia files, tests, quizzes, etc.
Also available for campus organizations.
Our installation of Blackboard is heavily customized to work with Banner and other WKU systems.
Training is required for a new instructor – can be completed fully online.

10. Technology Training
Required Blackboard training is available fully online (IT Training tab in Blackboard)
Other online training:
Calendar for face-to-face training:
We offer self-service, on-demand training using video tutorials wherever possible.
We currently have a library of over 330 videos in 27 categories, all made and updated by WKU technology trainers specifically for our campus environment.
Live training is also available on a monthly calendar. You can look at the calendar and register for training at the Info Fair.

11. Technology Resource Center www.wku.edu/it/trc MMTH 257
Multimedia equipment and services
Equipment for checkout including digital cameras, video cameras, audio recorders, laptops, projectors
TRC is accessible to students and faculty as well.

12. Audiovisual Conferencing Services
Solutions to cover a variety of needs and use cases …All Remotely with real-time Audio & Video!
Discover alternatives for engagement:
Supplement online courses.
Facilitate group work.
Advise individual students.
Collaborate with Colleagues across the Globe.
Over 45 purpose-built video conferencing classrooms.
Desktop-based solutions from your computer or mobile device.
These services allow you to connect in real-time with full audio and video to distance learning students for classes; to guest presenters for special events; to host your own webinar sessions; or to collaborate with colleagues in an economical and time-saving manner.
The video conferencing rooms include: High-definition connection capabilities, high-definition display systems, document camera, dedicated computer, DVD and an intuitive touch panel for simple room control.
All video conferencing classes (room-based or desktop-based) can be recorded.
Personal training is provided before using room-based video conferencing or desktop video conferencing.
Stop by and see us at the New Faculty Info Fair today!

13. Student Technology Centers www.wku.edu/it/labs
Cherry Hall
Snell Hall
Helm Library
Grise Hall
Mass Media & Technology Hall
South Campus (inset)
Almost all WKU students use the Student Technology Centers because free printing is available.
Faculty can also use STC lab computers and printers.

14. WKU Wireless (WiFi)
Available in all WKU buildings and many outdoor locations.
“WKU-SECURE”: Recommended for most devices. Offers a higher level of security than other WKU wireless networks.
“WKU-WIRELESS”: Alternate wireless network for devices that can’t support the higher level of security (always try WKU-SECURE first).
“WKU-GUEST”: Recommended for guests of the University. No authentication required, limited speed, restricted network traffic.  WKU employees and students should not use this network.
Our campus wifi has multiple networks available to best serve the needs of various client groups.

15. Software Center www.wku.edu/it/sms
Download free software for WKU computers
Educational pricing on select software for WKU and personal computers
Quotes and purchasing information
Free software includes Microsoft Office, SPSS, Mathematica, and ArcGIS.
Discount pricing is available for many Adobe and Microsoft products.
You can go through the Software Center for paid iPad/tablet apps as well.
Symantec Endpoint Protection and Microsoft Office Home Use Program are available for your personally-owned computers, as well as other titles.

16. Other useful items Microsoft Office iWKU Tegrity Deep Freeze
We have a campus-wide license allowing Microsoft Office to be installed on any WKU-owned computer. Students also have free access to Microsoft Office through their Topper accounts. This covers both Windows and Mac computers, as well as iPads.
iWKU is our mobile app for iOS and Android. It includes campus maps, directory, and selected TopNet services. There is also a Blackboard mobile app called Blackboard Mobile Learn.
Tegrity is our campus standard for recording multimedia files and providing them to students through Blackboard. Tegrity files can be played through most browsers.
The IT Division also supports departmental computer labs and technology in classrooms. Lab and classroom computers are locked down and secured using Deep Freeze. The computer will return to its original state with every restart. For that reason, you cannot permanently store files or permanently install software on a classroom instructor computer.

17. Information Technology Policies www.wku.edu/policies/
All faculty and staff are responsible for understanding and complying with the policies.
Of particular importance to faculty:
Information Security Policy
Information Security Plan, which includes the FERPA guidelines that protect the privacy of student information
Privacy of Electronic Information Policy.
Also, please review the information at
Security of protected information is everybody’s responsibility at WKU and there are many threats and ways that our information security can be compromised.

18. College Technology Consultants
College of Health and Human Services: Todd Chappel
Gordon Ford College of Business: Cody Turner
Honors College: Denis Mujic
Ogden College of Science and Engineering: Casey Peden
Potter College of Arts and Letters: Kurt Fattic
University Libraries: Eric Fisher
WKU Glasgow: Thomas Gaffin
WKU Elizabethtown/Fort Knox: Sondra Johnson
WKU Owensboro: Lee Underwood
If you are in one of these colleges, we have an IT person from Academic Technology on-site and dedicated to your college.
They will be in touch with you.
You are still encouraged to call the IT Helpdesk at 7000 for your requests.
This might be the person who responds.

19. IT Helpdesk: 270-745-7000 www.wku.edu/it www.wku.edu/it/chat