2. Using the Tele-Interpreter Machine (TIM)

3. What is TIM?
A tele-interpreting machine (TIM) is a device used to connect health providers to an interpreter via video or phone

5. Usage
Turn on battery and monitor

6. Usage (continued) Adjust the height of the TIM to suit the patient:
Raise machine: press the adjustment pedal down with your foot
Lower machine: press the adjustment pedal down with your foot and gently push the tabletop down

7. Usage (continued)
Once the machine is on, the screen will display: Call, Contacts, Recents and Messages
Press Call

8. Usage (continued)
Select a language option. ASL and Spanish are available on the main language screen.

9. Usage (continued)
If you need a language other than ASL or Spanish, click “All Other Languages” and enter the language code from the attached card.

10. Usage (continued) Listen to the interpreter’s introduction
Record the interpreter number in CareConnect
During the call, speak directly to the patient and make sure that the patient is in view

11. Usage (continued)
Turn the camera on by rotating the lens gently to the right
If the patient needs to disrobe, shut the camera off by rotating the lens to the left
Gently move the camera to allow the interpreter to see the patient

12. Ending Calls
To end the call, tap anywhere on the screen to display the end button
Press the end button
Make sure to document the use of an interpreter and the interpreter number in CareConnect

13. End of Usage
Turn off monitor and battery and either wrap the cord around the metal clasp or, if needed, plug it in to charge.

14. Charging Determining whether TIM needs to be charged:
Hold down the button below the battery-level lights
The lights will indicate how much battery remains (1 bar = lowest; 4 bars = highest)

15. Charging (continued) To charge:
Toggle power switch on back of battery unit to “OFF.”

16. Charging (continued) Turn off monitor button
Plug power cord into outlet

17. Charging (continued)
When done charging, wind power cord around metal clasp

18. Charging (continued) How often to charge TIM:
It is important not to charge TIM for prolonged periods and not to let the battery run down completely — charge TIM as often as you would charge a phone
When the battery level is at one or two bars, you should charge the TIM
When the battery level is at 4 bars, it is fully charged and should be unplugged
Overcharging TIM can damage its functionality

19. Cleaning/Maintenance
Read the attached card for cleaning instructions

20. Further Questions/Issues
For further questions or issues, contact us at the Office of the Patient Experience & Interpreter Services at ext

21. Office of the Patient Experience