1. Process Change Request for Verizon Renewals
Issue: We currently have 477 devices, 259 on contract with Verizon (72%) are currently available for an upgrade. This normally means a new/upgraded device and a lower monthly contract rate. When a contract is up for renewal, it is processed with Administration one at a time. Communications Technology (CT) makes contact with the customer to ascertain if they would like the upgrade. If they do, CT puts together the request and sends it to administration for review, one at a time. CT recently obtained access and training to the Verizon customer portal which allows CT staff to be much more proactive in managing these contracts on a more timely basis, something Verizon was having trouble providing for us.
Requested Change. In order to combat the backlog over the next months, we would like to propose sending the renewal information to administration for review in larger batches, as opposed to one at a time. The review information would still contain the same decision making criteria, likely in spreadsheet format, but decisions could be made in a bulk fashion. This change would still allow for individual changes to be made in the review where necessary.