1. Working Together With Families : Outcomes and Evaluation
Malcolm Campbell
Programme Manager Total Family

2. The Outcome Framework and TAF Action Plan
The Outcome Framework focuses on long term, strategic outcomes – demonstrating change to the landscape of service engagement
Key areas include – resilience, physical/emotional health, safety, economic and educational attainment, relationships
TAF action plan relates to individual outcomes
TAF outcomes should relate back to the Outcome Framework

3. Baseline Dataset
Common set of data for each family, including the control group
Generic enough to be pulled of systems, specific enough to be meaningful
Includes – social care/safeguarding, health visitor/school nurse contacts, crime/ASB incidents, education and employment data, probation data
Linked to Negative cost tool to allow financial comparison

4. Family Star Self Assessment and Reflective Log

5. Family Star Self Assessment and Reflective Log
Family Star allows the parent to self assess against 8 key areas
Focus is on the parents role in the family rather than child’s needs
Highlights parents thinking around issues as well as where change is needed
Can support the development of a CAF
Opportunity to review and show where progress has been made

6. Family Star Self Assessment and Reflective Log
The reflective log is a tool for the lead professional and others involved to highlight issues to be fed into the local management group
Highlights – new information, communication, activity, progress, problems, family comment
Allows small but significant issues and blockers to be identified that may be missed by later evaluation
Allows the professionals involved to provide a broader perspective on how the case is being managed

7. Negative Cost Indicator Tool
Allows costs to be attributed to service provision
Comparison can be made between before and after intervention
While there is increasingly a focus on cost, this tends to be at service and not individual level
Linking the baseline data set and Negative Cost tool allows costs to start to be identified
Change in cost needs to be clarified – sometimes and increase in cost in the short term is desirable
Requires monitoring over a long period to demonstrate impact

8. Negative Cost Indicator Tool

9. Key Issues
Linking key strategic and service objectives to individual outcomes
Ensuring access to the data
Ensuring lead professionals understand the link between individual and strategic outcomes
Balance between quantitative and qualitative data – qualifying what change actually means in the individuals context
Data tends to be aggregated upwards and is then difficult to drill down into – this makes gathering data about the individual time consuming

10. Top Tips
Embed outcomes and evaluation in the heart of the process – this is what will inform and drive changes to service delivery
Ensure everyone understands the links between individual and strategic outcomes
Put in place the mechanisms for extracting data of all kinds from the outset – don’t wait until the evaluation
Ensure that numerical data is qualified to ensure you know what it means